Excellent service from MoneyBrand I can honestly say that waiting from 15 January until today was worth it. MoneyBrand resolved everything without the need for the FOS. Congratulations to the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Difficult to sign online. First agreement cancelled due to their error nothing in writing to confirm despite requesting confirmation. Had to call up and request copy of second agreement. To be ho... Toon meer
I had an excellent experience with Moneybarn customer services. From start to finish, I was extremely impressed with the level of support and professionalism I received. The team was patient, under... Toon meer
Bedrijf heeft geantwoord
The whole process was very easy to follow. I had regular updates as to where my application was in the process. The only thing I struggled with was being able to take photos of my id using your system... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Moneybarn
Geschreven door het bedrijf
Moneybarn is one of the UK’s leading lenders of vehicle finance for the non-prime market. We support our customers and help people access finance when they may have been turned down by other lenders in the past. We’re here to help all of our customers into a vehicle they love, and onto a better road ahead.
Our hard work has earned us many major industry awards over the years. We have been highly commended for ‘Finance Provider of the Year (subprime)’ at the Car Dealer Magazine Power Awards. We were also named ‘Vehicle Finance Provider of the Year’ at the 2023 MoneyAge National Credit Awards and ‘Subprime Lender of the Year’ at the 2023 Motor Finance Europe Awards.
Our hard work has earned us many major industry awards over the years. We have been highly commended for ‘Finance Provider of the Year (subprime)’ at the Car Dealer Magazine Power Awards. We were also named ‘Vehicle Finance Provider of the Year’ at the 2023 MoneyAge National Credit Awards and ‘Subprime Lender of the Year’ at the 2023 Motor Finance Europe Awards.
Geschreven door het bedrijf
Contactgegevens
Athena House, Bedford Road, Petersfield, GU32 3LJ, Verenigd Koninkrijk
- 0330 555 1230
- www.moneybarn.com
4,4
Uitstekend
16K reviews
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Staff were so helpful and were…
Staff were so helpful and were responding quick
Great customer service
13 april 2026
My experience with moneybarn was so…
My experience with moneybarn was so straightforward and quick, would highly recommend, thank you so much😊
13 april 2026
I would completely avoid this company…
I would completely avoid this company at all cost.
Being from sa myself i find this difficult to understand because you would think and hope you'd be treated slightly better by your own people.
The staff are rude very aggressive sales staff and boy help you if you miss payment by 5 minutes. You'll be threatened and called every hour of the day.
Now when I make a complaint and furnish them with all details required to resolve my complaint they simply ignore you and claim to not have received any emails or complaints from me. Yet I have evidence to show they have read my emails and complaint.
So you ignore your customers and then go that extra mile to also lie to your customers.
When I first took out the car finance agreement I repeatedly told the sales team in wanted to keep my monthly costs for the vehicle to near £150-170 but they were so aggressive and pushed me to pay £190.
Im now trying to recoup that extra payments by seeing if I am owed high interest car finance payment but they don't respond to any of my emails.
Choose another finance company people that are more professional and listen to your needs.
For the owners of this horrific company I suggest you invest in more training for your staff because none of them are customer orientated at all.
17 april 2026
Review zonder uitnodiging
Difficult to sign online.
Difficult to sign online.
First agreement cancelled due to their error nothing in writing to confirm despite requesting confirmation.
Had to call up and request copy of second agreement. To be hold it had been sent, I hadn’t received it.
Still no welcome pack received that they said you will receive.
Generally poor service
13 april 2026
Quick and versy easy application…
Quick and versy easy application -approved located and secured a new car within two days - really good experience
13 april 2026
Excellent service quick response and…
Excellent service quick response and payment to the car dealership
13 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Rude and bad mannered south African…
Rude and bad mannered south African agent's. Who hang up the phone. Cut you off while speaking and are quite honestly very difficult to understand. Missed a payment and we are trying to set up a payment plan - have spoken to about 5 different agent's who just pay now. Pay now. Pay us now! Stear clear! Wish we could afford to pay the car off but unfortunately can't!
14 april 2026
Review zonder uitnodiging
Antwoord van Moneybarn
Hi Sheena - We appreciate you bringing this to our attention. We're very sorry to hear about the impolite service and difficulty you experienced while trying to set up a payment plan. We'll investigate these concerns to ensure our team provides clear, respectful, and helpful support in the future. I am sorry to hear you feel this way. If you would like to make a complaint, please get in touch and we'll investigate it for you. Phone: call us on 0330 555 1230, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to complaints@moneybarn.com. Make sure you tell us about your complaint and how it impacted you.
Ruk - Customer Experience
Antwoord van Moneybarn
Hi there! Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Ruk - Customer Experience
Antwoord van Moneybarn
Hi Bilal - Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Ruk - Customer Experience
It was a painful and quick service.
13 april 2026
Antwoord van Moneybarn
Hi Sheryl - Thanks for taking the time to leave a five star review. We are pleased to hear our service was quick.
Shelley - Customer Experience
Antwoord van Moneybarn
Hi Adeibisi - We're happy to hear that your experience was efficient and straight forward. Thank you for your positive feedback; we appreciate it!
Shelley - Customer Experience
Don't believe reviews..
Don't believe reviews... not helpful one bit all about greed...
15 april 2026
Review zonder uitnodiging
Antwoord van Moneybarn
Hi Anthony - Thank you for your feedback. I'm sorry to hear we have fallen short of your expectations. So I can investigate, I have asked Trustpilot to request your details which I look forward to receiving!
Shelley - Customer Experience
Awful company
Awful company. Need better customer service team.
15 april 2026
Review zonder uitnodiging
Antwoord van Moneybarn
Hi John - Thanks for your feedback, I am sorry to hear you feel this way. If you would like to make a complaint, please get in touch and we'll investigate it for you. Phone: call us on 0330 555 1230, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to complaints@moneybarn.com. Make sure you tell us about your complaint and how it impacted you.
Shelley - Customer Experience
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