Motus Medical Reviews 

From my very first enquiry through to the assessment, ordering, and delivery, the team at Motus Medical were absolutely fantastic. Sarah and Matt were both brilliant, keeping me updated every step of the way and making the whole process smooth and stress-free.

I purchased the Küschall Champion SK wheelchair along with the travel bag, as I travel a lot, and I could not be happier with both the products and the service I received.

I would happily recommend Motus Medical to anyone looking for a wheelchair and excellent customer service. I will definitely be back when it's time to upgrade my chair!.

Fantastic company to deal with from start to finish thankyou for your excellent service and customer service

First rate, I had more disability needs and they fixed, no quibble.

We ordered the extendable push handles for a made-to-measure wheelchair. Unfortunately, when they were fitted, the height of the wheelchair back had to be adjusted. This was never explained to us before we purchased them.

As the wheelchair was custom-made to my daughter’s measurements, altering the back height was not appropriate, and we had to arrange for the handles to be removed.

I don’t believe these handles should have been recommended for a made-to-measure wheelchair where fitting them requires changing the original setup. Despite this, the company has refused to issue a refund, which has been very disappointing.

The charity funded wheelchair for my daughter and custom made it for he it has completely transformed her daily life. She is now able to be more independent again, which has made her so happy. The wheelchair has met all of her needs and given her confidence and freedom back. We are incredibly grateful for the support and the positive impact it has had on our family." All staff we have been involved with have been amazing thank you 😊

Absolutely fantastic service from beginning to end. Matt was really thorough, patient and explained everything well.

Great staff and communication. Thank you .

My daughter’s smart drive had a fault. The tech came with spares and it was fixed within the appointment! Great service, thank you!

From start to finish and everything in-between Duncan and the team have made my experience unbelievable. They are all courteous and can't do enough for you.
Highly recommend and the wheelchair is absolutely stunning.
Thanks all
Julian
Derbyshire

Tom was amazing at helping explain the difference within tapers on my wheelchair. Also answering every question worded perfectly so I could understand. As this chair is my first custom wheelchair, I had many questions and Tom and Sarah would always give a detailed answer about the chair or question I had.

Sarah would help me to book in dates for the fittings and would also help breakdown the pricing as well as with Tom.

Amazing experience, Staff are very understanding and very helpful and professional.

The chair is so comfy and fits me so well,( thanks to Tom helping me). The flow on the chair is incredible and I am very happy.

Our Magic 360 was due a service and the engineer that carried out the work was Joe. He arrived in good time, was very pleasant, did a very thorough service (as seen from the service report) and was very informative.
Many thanks

The whole thing from starts to finish was dealt very professionally. Karen was amazing in the office and Duncan was amazing with Nathan couldn’t fault the service that we received. It makes a change from other services that we’ve had in the past five stars all day.

Quick to respond

Fantastic service as always I’ve had two products over the years a wheelchair and an add on lovely staff very helpful

Excellent service. My disabled son is now back using his wheelchair. Thank you.

Amazing people. From the start of the process to getting my son wheelchair all contact was great. We would never be able to get this amazing wheelchair without them. Special thank you for Karen and Tom who worked with us directly to make this happen. Thank you to everyone who was involved in this miracle.

So from start to finish i have recieved such great care and advise. So ive recently bought the new xt4 all terrain chair from being assessed from mark Weston to many updates and contact from sarah Johnstone, I have enjoyed the service I have recieved from them
Special credit to sarah, she has been awesome. And being patient with me in regards to waiting for me to make payment. Never pushy and very understanding. She has great communication skills and telephone voice.
Xt4 is awesome.too

Dad was looked after from start to finish. Duncan was incredible and made sure dad had everything he needed etc. Sarah was amazing too helping to ensure dad was kept up to date with everything

Very good service and knowledgeable team. Thanks

The staff where always friendly on the phone line and when the bloke came out ro show me the mobility scooter and also deliver it. But wasn't made aware that the company does insurance & breakdown cover for scooters until I received my handover