MoveGB Reviews 844

Great company,
glad to be part of it.

I asked for help to change my email change some of my class shedule and they did for me and explained how I could do it by myself.
Excellent!

Just a heads up to customers - Check your accounts if you have any credit in them.

I had some problems including looking after an ill relative at the end of last year and MoveGB kindly agreed to pop some of the unused credits into my account to use when I returned.

Then the pandemic - and today with the announcement that gyms are re-opening I decided to log in - Membership inactive, money gone. They never mentioned that there was a time limit on this or that they would just whip it away; I logged in about a month ago and the money was still there waiting to be used but obviously there are no activities at the time - I was rooting for MoveGB to re-open as they have been pretty good over the years,some teething problems and inconsistencies (I did upgrade to a full plan for about a year but then still had to pay top-up fees for activities, it didn't make any sense but they did help when I raised these discrepancies). Also they kept changing the formula, I also had to explain to a lot of Yoga Teachers etc.. how the system worked, sending their providers a simple F.A.Q like PDF would have resolved that often embarassing situation.

Otherwise MoveGB started very strong but then a lot of providers left and it's just always been trying to get a full roster of partners again. The real kicker was when Virgin Gyms left making the Highest Tier Membership less appealing - When they had Virgin on board it was great Value, use the gym + activities for a flat fee. Before that they partnered with PureGym but that also fell apart - After Virgin they didn't get another gym on board for memberships. Seems that there was a lot of providers in the early days and these just dropped off.

Otherwhise it was pretty good if a little clunky, the search for activities didn't really work very well, the only thing to do was load up the whole map and pour over every pin on the map - why a search would omit activities that could be found on the map is anybodies guess. Also the Conceirge service wasn't very helpful, you could book a class for a week or so away and then you would receive constant emails that the booking hasn't been secured yet but they are still trying - it would have made more sense to just send 1 email when the booking is secured (the client could then assume that the conceirge process was working away in the background without being reminded several times a day - with multiple activities at the conceirge stage this became quite a challenge to deal with all of these emails), with this constant influx of emails it was easy to miss a class-cancellation email or another important communication; Otherwise MoveGB sent out far too much spam on top of the emails associated with the account and booked classes, a weekly or monthly digest would have sufficed.

Anyway just a heads up, I think it's grossly unfair that I was given this credit of £47.88 which they have just decided to cancel off during some spring-cleaning before it was able to be used to pay towards activities.

I'll watch with baited breath if they can get this promising company off the ground again in the coming months and how they will be treating their customers.

The email they sent initially is at the bottom of this review -

Regarding your account xxxxxxxx which is currently on our MoveLite plan - I can see you have cancelled this and it will be due to expire on the 18th December, and nothing further will be charged. I can see you've not used it in a while, and if you're not able to use it currently due to your family circumstances I would love to help! If you'd like I would be happy to deactivate it for you straight away, and credit 3 x £15.96 to your MoveGB account, so when you're ready/able to make use of the time you've paid for, you've got £47.88 in credit ready and waiting for you.''

Quick, courteous service which resolved my issue first time.

Great idea, totally worth having, and the MoveGB team has always been very reliable and supportive

Excellent efficient communication with partner support team

So far I have had great service! I'm happy with the delivery of the platform and after a few tinkers and chats with the tech guys I feel that I am in control of managing my classes and class schedule :-)

Efficient and prompt customer service team. An amazing variety of online/ live stream sessions, which are easy to search for - either by day, time or type. Marking your 'favourites' makes it easy to find ones that initially appealed and book and the offer of free tasters on top of my sessions allows me to challenge myself. Moving with MoveGB has kept me sane throughout lockdown. Totally worth the membership!!

great customer service with technical issues

Great company always quick to answer any enquires and very helpful.

Super helpful when I need it - I love the MoveGB concept and have had my classes on your platform over a year now - it’s been great!

I think MoveGB has been a lifesaver during lockdown. It’s given me access to so many fitness classes all of the country at all different times of the day. Not only is the app great but the customer service also top quality - quick, helpful response with a keen attitude to listen and resolve any issues. I would recommend to all!

Great company. Such a good concept and a really helpful and friendly team working behind the scenes.

Lovely friendly staff, efficient support. I am a happy camper

Easy to book and try out several classes. My main choice is Disco Diva Danielle. Professional instruction and great music

Very good brand and idea for those who love keeping fit! Response rates are good and pricing is affordable!!

I was invited to join by the team of physios from at my local leisure centre who are running virtual classes during the lockdown. The system is working very well and enabling the elderly among us to continue the targetted exercises with others that we used to meet up with.

Really great site. Super easy to use and the customer care team always respond quickly and are so helpful and friendly.

I recently joined and have done 3 MoveGB live sessions, which have been great fun; would recommend using this app.