MSH Reviews 

I called. Waited 40 minutes. No one answering. Left my number for a call back. No one has called back and it is now 2 days. Just horrible customer support. Do not try to reach them if you are travelling and need help. Can’t log into web site even though their message says I have successfully registered. The system will not generate a verification code. Today I just get a message that says No Agent. Total mess the number to call for help is not answered.

J'ai déjà écrit que, parfois (je reconnais que ça m'arrive très de temps en temps), les remboursements se compliquent parce que j'ai affaire à des gens qui ont l'air de ne pas comprendre ou prendre en compte mes infos. Je finis par avoir satisfaction, mais après plusieurs échanges par mail.

I am new to MSH. I have been trying for over a month to get in touch with the company. At this time I have been on hold more that 45 minutes. The wait time was supposed to be:"the wait time is more that 2 minutes". Yesterday I gave up at the 1 hour mark and pressed '9' for a call back from an agent. I am still waiting 24 hours later. I have also tried emailing MSH but no one has responded to my email, although I received a message saying that my email had been received and that someone would get back to me within 3 working days. It's been 2 weeks and I have not heard back. Very disappointing customer service.

I was very impressed with the speed and thoroughness of the response from MHS following my complaint. The problem was resolved quickly and I can only praise the customer care staff for their friendliness and effectiveness. Happy camper again.

En premier, je crois que répondre que vous êtes entrain de travailler sur la demande. Si au bout d'une semaine ou 10 jours, vous n'avez pas de réponses, écrivez afin de dire que vous êtes toujours sur le dossier. Et pour finir, quelque soit la réponse avec des explications claires et précises.

Been using MSH for many years now. They have a good network coverage worldwide and work with many hospitals worldwide. Been happy with precertificafion service and they been quick to response.
Lately my mother has been diagnosed with cancer, it is a very difficult moment for our family. MSH been there to give us the best coverage as possible and it is much appreciated.

J ai eu l occasion d appeller MSH. assez souvent.en 2022 et.2023.
A chaque fois j ai trouve la meme ecoute.
Attentionne ,patiente et efficace.
Je tiens a remercier l ensemble de MSH.
Sincerement, Mr. Pablo Garcia Karras.

Nous avions contacté NOEMI. Notre demande a été prise en charge. Depuis Nous ne comprenions pas les remboursements. Au total nous avions besoin d'un contact face à face avec un représentant de MSH pour mieux comprendre le fonctionnement du système. Nous remercions encore Mesdames El Khalfi et Szabo pour leur empathie et leur compétence.

En general et depuis bientot tres longtemps, je n'ai jamais eu de pbm important avec vous (depuis lan 2000) que je suis adherente a MSH INT'L.
Merci.

July 19, 2023:
This is that kind of service that we pay and hope we never really need to use it, but unfortunately we had to use for my dad after almost 1 year of paying for this service with MSH Americas.
Now I have the hospital sending me letters saying that the travel insurance never paid them for the medical expenses, and will debit from my account.
Over one month after my dad went to the ER, I have sent several emails and numerous calls asking for a payment status, and there is no one to give me a reasonable answer.

How do we report this company to the Travel Health Insurance Association of Canada?

UPDATE July 22:
No one had contacted me whatsoever. I sent an email to Reclamation account as per MSH request on their reply. I hope this helps resolve my issue. Let’s see.

MSH m’a remboursé 50% du montant attendu alors que les dépenses de santé n’ont pas dépassé le plafond annuel.

dans la situation urgente que j'ai subi en juin pour mon épouse qui était très critique ,j'ai eu a faire a des personnes qui tiennent compte et prend en charge votre problème un peu comme si nous étions un membre de leur famille .
je trouve cela très responsable et professionnel , malheureusement je n'ai pas retenue leurs noms en tous cas je tiens a les remercier et saluer je n'ai qu'une phrase , vous êtes des pros , continuons ensemble .

J'avais pris contact avec MSH pour les soins medicaux pour mon epouse en Inde. Nous avons eu un service courtois et spontane ce qui a beaucoup faciliter nos demarches pour l'hospitalisation et les soins necessaire s au moment voulu. MSH trouve toujours des solutions pour les questions qu'on avait pose.

No resolvieron la acreditación de reintegro de gastos:
indican que el banco rechazó los depósitos, pero ya envíe nuevamente los datos bancarios y están correctos y no volvieron a depositar, aduciendo que consultarían al departamento financiero. Ya pasaron 4 meses y nada, ni información, ni reintegro.

Lire commentaire precedent

Very bad service..... insurance approvals are pending since 4 days. Called many times but no proper reply from msg team give different reason.. very rude behavior (lyzel)

After 14 years and as many agents that have come and gone at MSH., customer service and customer loyalty has diminished to a unprecedented low. Its a good company, just not connected with their customer support personnel

As a long-time customer, I find the claim management absolutely appalling. This is total amateurship. I have to send emails, give calls, send 5-10 reminders to get pre-approved expenses reimbursed afters weeks or months of chasing. The service is extremely poor for the high fee paid by my family (20,000 euros every year in insurance fees). Only keeping this insurance for a complex legacy purpose. Absolutely NOT recommended.

Run 1,000,0000 miles from this absolute incompetent company.
I purchased a policy on the understanding that it was flexible and I could change dates in line with the visa of visit for my elderly mother in law being granted. I was told that if the visa was granted after a change in her age there would be a small increase - turned out to be an additional 25% charge.
Eventually got a begrudging apology - although no break on the cost. I explained the visa was delayed and then was told that they would not go live with the policy and I could just call anytime pay the difference and activate. Visa is granted, I call and they told me the policy had already gone into effect. I am looking into this with the board of trade - not even sure this is not some scam organization?

Reponse rapide concernant la prise en charge lors d'une hospitalisation pour opération urgente. Delais de remboursement des frais médicaux trés correcte.
J'exprime ma satisfactio totale à MSH.