The experience was not so good in the app, we had an hour of free delivery over 150 lei, but it didn’t work from the first try, I had to refresh and to re-add items in my cart multiple times
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Lees wat reviewers zeggen
The site is really easy to use and i love the fact it knew to use different discount codes automatically I havent used the products yet, but i enjoyed the shopping experience so far
Bedrijf heeft geantwoord
O reducere neasteptata m-a ajutat sa i-au mai multe produse nu doar ce terminasem. Aleg mereu suplimente myprotein pentru calitatea si gustul lor 👌🏼
Bedrijf heeft geantwoord
Hi! It was all super good - I loved the products and everything, the only thing is that in my order for the 12 double chocolate cookies I only received 11. 🥺 other than that, all good! Thank you!
Bedrijfsgegevens
Contactgegevens
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Verenigd Koninkrijk
- www.myprotein.ro
4,1
Goed
1K reviews
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Antwoord van Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Antwoord van Myprotein
Bună ziua,
Vă mulțumim că v-ați făcut timp să ne lăsați o recenzie. Apreciem foarte mult comentariile și feedbackul dumneavoastră.
Ne străduim în permanență să ne îmbunătățim serviciile și să vă oferim o experiență de cumpărături cât mai plăcută, iar acest lucru nu ar fi posibil fără feedbackul dumneavoastră valoros.
Vă rugăm să nu ezitați să ne contactați dacă aveți întrebări sau nelămuriri suplimentare. Vom fi bucuroși să vă ajutăm.
Cu stimă,
Natalia
Antwoord van Myprotein
Vă mulțumim că ați lăsat o recenzie!
Feedbackul dumneavoastră ne ajută să ne menținem și să ne îmbunătățim serviciile, iar echipa noastră se va bucura foarte mult să citească aprecierea dumneavoastră.
Dacă aveți întrebări sau aveți nevoie de ajutor, nu ezitați să ne contactați. Vom fi bucuroși să vă ajutăm.
Vă dorim o zi minunată!
Cu stimă,
Natalia
Antwoord van Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
De ajutor ar fi sa putem platii si…
De ajutor ar fi sa putem platii si ramburs! Pentru asta am dat 1 stea! Mie una îmi e greu sa am bani pe card!
15 juli 2026
Antwoord van Myprotein
Bună ziua,
Îmi pare rău să aflu că această situație v-a cauzat frustrare.
Mă bucur că pot rezolva această problemă pentru dumneavoastră.
Vă rugăm să ne furnizați numărul comenzii sau să ne contactați prin intermediul contului dumneavoastră, iar noi vom putea rezolva această problemă imediat.
Cu respect,
Echipa responsabilă de comentarii
Buggy application
15 juli 2026
Antwoord van Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the website. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Produse la care ma intorc mereu
O reducere neasteptata m-a ajutat sa i-au mai multe produse nu doar ce terminasem. Aleg mereu suplimente myprotein pentru calitatea si gustul lor 👌🏼
15 juli 2026
Antwoord van Myprotein
Vă mulțumim că ați lăsat o recenzie!
Feedbackul dumneavoastră ne ajută să ne menținem și să ne îmbunătățim serviciile, iar echipa noastră se va bucura foarte mult să citească aprecierea dumneavoastră.
Dacă aveți întrebări sau aveți nevoie de ajutor, nu ezitați să ne contactați. Vom fi bucuroși să vă ajutăm.
Vă dorim o zi minunată!
Cu stimă,
Natalia
Antwoord van Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
bad efficiency
Customer Service is not properly efficient, email is not available to talk on. Only chat bots that does not understand the issue. Also the refund is not given at the time mentioned on the page. And for us to do a refund it is very hard because the customer service is not the same person to speak to, you have to repetively tell the issue to each of the customer service representative. On the myprotein page it is mentioned that the refund is given in 3-5 business days, i returned 2 items, i paid the return fee by my own, even tho the size did not fit, return was given on 7th `july, no feedback on email, 14th july customer service said that the money will be back to me in 16 days, then i told her that on the website it is written 3-5 business days, and was solved.
Company is too low on efficency.
low communication
BAD BAD CUSTOMER SERVICE.
14 juli 2026
Review zonder uitnodiging
Antwoord van Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Antwoord van Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Nagy választék, sok akció
Hatalmas a választék és könnyen átlátható az applikáció! Hamar megtalálja az ember amit keres! Örülök hogy rátaláltam a cégre
10 juli 2026
Antwoord van Myprotein
Köszönjük, hogy értékelést írt!
Visszajelzése nagy segítséget jelent számunkra szolgáltatásaink fenntartásában és folyamatos fejlesztésében, és csapatunk örömmel fogja olvasni kedves szavait.
Ha bármilyen kérdése van, vagy segítségre van szüksége, kérjük, ne habozzon kapcsolatba lépni velünk. Örömmel állunk rendelkezésére.
Vigyázzon magára, és legyen szép napja!
Üdvözlettel,
Natalia
Antwoord van Myprotein
Vă mulțumim că ați lăsat o recenzie!
Feedbackul dumneavoastră ne ajută să ne menținem și să ne îmbunătățim serviciile, iar echipa noastră se va bucura foarte mult să citească aprecierea dumneavoastră.
Dacă aveți întrebări sau aveți nevoie de ajutor, nu ezitați să ne contactați. Vom fi bucuroși să vă ajutăm.
Vă dorim o zi minunată!
Cu stimă,
Natalia
Antwoord van Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Way too expensive but good quality
2 juli 2026
Antwoord van Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Antwoord van Myprotein
Bună ziua,
Vă mulțumim că v-ați acordat timpul necesar pentru a lăsa o recenzie. Apreciem și valorizăm comentariile dumneavoastră.
Ne străduim întotdeauna să ne îmbunătățim serviciile și să vă oferim o experiență de cumpărături mai bună, iar acest lucru nu ar fi posibil fără feedback-ul dumneavoastră valoros.
Nu ezitați să ne contactați dacă aveți întrebări sau nelămuriri suplimentare. Vom fi bucuroși să vă ajutăm.
Cu stimă,
Natalia
The site is really easy to use and i…
The site is really easy to use and i love the fact it knew to use different discount codes automatically
I havent used the products yet, but i enjoyed the shopping experience so far
4 juli 2026
Antwoord van Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
E foarte bun
14 mei 2026
Antwoord van Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Antwoord van Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Antwoord van Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Card virtual - Nope
Am incercat sa fac o plata cu cardul virtual de la Revolut, iar platforma MP nu stie sa proceseze plata decat cu un card salvat in cont, si nu doresc acest lucru din motive de siguranta, din acest motiv nu am reusit achizitionarea produselor, pentru ca Revolut a blocat tranzactia deoarece sa incercat salvarea unui card virtual pentru palti viitoare. Si am observat ca MP a incercat ulterior sa traga banii cu acel card virtual lucru ce nu a reusit si ma bucur. Stiu ca exista metoda de a face plata fara a fi logat in cont, dar pentru asta nu mi se inregistreaza comanda in cont la istoric. Slab de tot!
27 juni 2026
Antwoord van Myprotein
Bună ziua,
Îmi pare rău să aud că această situație v-a cauzat neplăceri.
Voi rezolva cu plăcere această problemă pentru dumneavoastră. Vă rugăm să ne furnizați numărul comenzii sau să ne contactați prin intermediul contului dumneavoastră, iar noi vom rezolva problema imediat.
Cu respect,
Myprotein
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