Myson Reviews 

Good looking round top radiators from Myson are expensive. I've bought six of them (Myson Premier Compact) and two DeLonghi radiators because Myson did not have it in certain sizes.
The paint on all of our Myson round top radiators have cracked and started to peel off. No problem with the other two DeLonghi radiators. The most annoying part is Myson Premier Compact radiators are not even cheap. People saying buy English radiators because they are good quality. :)
I can only say that not to buy Myson Premier Compact radiators.

Absolute garbage, poor system, unresponsive thermos, WiFi system is like something from the 90’s and it takes 4 hours for a room to hit any kind of temp increase (yes I’ve measured) garbage system, garbage company and garbage developers who use it

My new build has 10 year old Myson radiators and almost all their radiators have problems. Many are corroding and the quality is obviously very poor. There's a problem with fiddly bleed valves which leak after you bleed the radiators only a few times. Buy a different brand and avoid very low quality rubbish.

Requested details of a radiator made by Myson in 2008
Their reply stated that they did not make that model. Some one could not be bothered . Obviously the company does not value its reputation. The very least they could have said that the item was too old to be able to help

Can only agree with the other poor reviews. Just moved into a new build with heating controlled by a Myson Touch 2. It just switches off randomly. 4 days in we have no heating and no help. If you are buying a new house, ask who provides the thermostats and then vote with your feet!
btw: our experience is similar to our new neighbours!

All of our Myson Premier HE roundtop radiators have started to crackle glaze on the top. Not cheap and everyone has gone the same. Avoid at all lengths. Customer care rubbish.

I too have been in touch with Myson regarding two radiators installed on a new system in 2016. The system was cleaned and flushed and inhibitor added. I sent photo’s . The first teply suggested that maybe the air vents were over tightened so not covered under warranty. I took some more photo’s and was told sorry its still not a warranty issue, as if it was a manufacturing problem they would have leaked much earlier. So I am really not sure how anyone claims under there so called 10 year warranty! I have been installing radiators for over 30 years and these two are the only ones to have this problem. Back to Stelrad much more reliable. Myson don’t have any reps to discuss and help with issues like this either. I , as a professional installer advise people to avoid Myson products. Their after service is very poor and seem to avoid admitting any negligence. Maybe that’s how they are trained!
This is obviously a common issue after reading other reviews!
I alway thought Myson to be a quality manufacturer, I was wrong!

Having to replace a 3-year-old Myson Radiator because of corrosion at the top. I contacted Myson to explain what had happened and asked for a replacement under the 10-year guarantee but they have refused and have been very unhelpful. I would not recommend MYSON radiators.

Bought a Kickstart Heater for the kitchen and like another review on here found the issue of pairing the remote control with the heater difficult (took almost an hour).
I don't want a remote control anyway. I just want to switch the heater on when I want to and switch if off when I want to. I'm sure there's people that might want to programme it (eg. to come on 10 minutes before you get out of bed) but with a 3kW fan heater its heated up the kitchen in a couple of minutes anyway.
And what happens when the rechargeable batteries in the remote control run out and I come down one cold January morning and the remote control doesn't work. There's no manual override to the remote control to turn the heater on!!! There is always a 2-3 second delay between the remote control and the heater so you think you've pressed the wrong button and start pressing others which just creates confusion. All this just seems technology for technology sake.
I wanted a brushed steel front plate but the heater comes with white as standard and you have to purchase other finishes separately. Ridiculous. Waste of money for the consumer and a waste of resource.

Myson radiators have quality problems, corrode badly. House is only 7 years old, all Myson radiators have corrosion problems on outside. Have replaced a few, but most are chipped & need touch up as they seems to rust badly. Have used Stelrad in previous property and am now changing to these, supprised to see they are about 40% cheaper as well.

Bought a Myson Kickspace Eco heater. Two main issues: it comes with a white front grill as standard. If you want another finish (eg. brown or brushed steel) its extra ranging from c. £39 to £79! Scandalous. Why they can't sell the heater on its own and then you choose your front grill is beyond me. So, I'm left with a white front grill that I don't want and had to spend extra just to get another finish.
The second issue is that you can only operate this heater on the heater mode (as opposed to cool air) by using the remote control that comes with it. It took myself and my experienced electrical contractor over 80 minutes to pair the two devices including two calls to the Myson helpdesk. At the first call they were all at lunch! Very helpful - not. Most helpdesks stagger their staff's lunchtimes. I can understand why some people want a remote control and want to programme timings and holiday modes etc. I don't. I just want a heater that I can manually switch on when I come down in the morning and switch off when I want to. Simple. None of this was helped by the helpdesk admitting that the manual that came with the heater has been updated which is why I might explain why I was having problems pairing the two devices! Again, how helpful is that. Myson used to have a good name but judging by my recent experience and other reviews here, that reputation seems to have been seriously tarnished.

Moved into a house with a mysons thermostat.
As it’s not working properly I asked for some help, however I haven’t received a single answer.
Extremely bad customer service…

Moved into a house with a mysons thermostat.

Looking for online documentation where is difficult to identify the product and version I have and near impossible to find the right manual.

Poor product, poor resources and all round poor quality product.

Contacted customer service for help on there plastic screws that snapped of our towel rail.They asked us to send images which we did.We have sent a further 5 emails and still no response.
They are as helpful and efficient as chocolate fire guard!

Agree with the other comments absolutely awful company. Do not buy from them! Warranty is a joke they do not stick to it! Use stupid ridiculous excuses that are completely incorrect to get out of it or just stop replying to emails.
Stay clear!

I can understand previous reviews about poor customer service, but I have called Myson Customer twice recently, I can only say how helpful each individual was, even though it wasn’t their area of expertise.
I had an MPRT stat replaced in 2019 as a good will gesture, but if don’t follow the instructions how to remove from the backplate, you may damage the clips!
I didn’t damage anything.
I have spoken to the underfloor tech. dept. today,
26th March 2021, and Bailey the tech expert, was so helpful with a very complicated electrical issue with a Myson Wiring Centre.
I cannot find any fault with the contacts I have had.

This company is the worst company that I have ever had the misfortune to deal with. Be warned they do not reply to your query and when you finally get through to them their customer service and technical department have no idea what they are talking about and are no help at all.
You constantly get the repy of : I will have to ask my manager : The problem is the manager is either out or in a meeting.
They take no responsibility for faulty goods and have no service engineers to visit. They are a rip off.

Minus 5 stars would be more appropriate. Like many others, have had a problem with a Myson curved towel rail warmer developing very small rust marks towards the lower end and upwards/across the bars, but they are not interested and refuse to take any responsibility despite sending photos and evidence that rust inhibitor had been installed in the heating system. The quality of their paint finish is very questionable, and this radiator is clearly not suitable for a bathroom environment. We have followed their instructions as much as is possible i.e. ventilation, no leaving very wet towels on it, correct fitting etc. but this seems of little use. (Towels are never soaking wet after a shower anyway). So basically, forget any warranty, and be prepared for their radiator to last just a few years on average before deteriorating - so much for British manufacture and what we believed to be a reputable company - sad to say they don't deserve to stay in business when reading all these negative reviews.

We purchased a Kickspace Duo plinth heater for our kitchen just over two years ago. Through the summer of course it wasn't used but when we tried to put it on in October (typically just outside warranty period) it failed to work on either the heating or electric only setting.

Myson refused to honour the warranty even though it was barely a month outside the period and clearly wasn't being used in the summer. This is their right but strikes me as poor for a reputable company.

Then they informed us that we might need a whole new unit as they no longer manufacture parts for the Duo (so just outside warranty period they stopped supplying parts for repairs.)

Eventually they have informed us that the replacement fan and motor for a different heater will work but that was after a long and drawn out process with their customer service department who you can only contact by e-mail (a valid excuse when lockdown started but not 7 or 8 months thereafter.)

We will now have to pay to repair a unit which is only 2 years and a bit old which makes me question the quality of product. Furthermore the very poor customer service support means that we've been without heating during the winter in our kitchen.

Advised that their towel rails shouldn't be in areas that have levels of moisture (so not in a bathroom?!). Our towel rail installed in our en-suite shows signs of rust under paint within 12 months (new build install). Well ventilated, near window & extractor fan and never used to dry towels.

Dismissive customer service. Avoid! If you can, go with a radiator supplier who has products fit for purpose.