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Nanny & Butler Reviews 

192
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Non posso che dedicare le parole migliori a questa azienda, che si è dimostrata una realtà davvero esemplare. Fin dal primo momento ho riscontrato una gentilezza, una disponibilità e una cordialità... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

È una Agenzia molto professionale, il personale sa mostrare la sua esperienza in aiutare a trovare lavoro. Sono satisfatta della mia esperienza con il personale .

Beoordeeld met 5 van de 5 sterren

Outstanding Experience with Nanny Butler! During my interview Lucy showed an incredible attention to my specific needs and career goals. Lucy took the time to value my specialized knowldege of sports... Toon meer

Beoordeeld met 5 van de 5 sterren

Por ahora solo he hecho una entrevista por web y todo ha ido muy bien. Hemos estado repasando juntas el CV y poco más puedo contar salvo que la entrevista ha sido en inglés . Ahora estoy esperando al... Toon meer

Bedrijfsgegevens

  1. Impresariaat
  2. ook in
  3. Personeelsadvies
  4. Recruiter
  5. Wervings- en selectiebureau

Over Nanny & Butler

Geschreven door het bedrijf

Nanny & Butler is a global search consultancy leader in the placement of Private Household Staff, Childcare Specialists, Family Office Staff and Yacht Crews worldwide. With 20 years’ experience, we are the go-to Nanny and Domestic Staff Agency for UHNWIs, Billionaires, Royals, High-Profile Families, High-Flying Professionals and Celebrities worldwide, providing a complete, bespoke service that offers quality placements, honesty, efficiency and utmost privacy. We can find the very best staffing solutions for your home, country estate, yacht or family office, whether you need an efficient Housekeeper, a multi-tasking Domestic Couple, a skilled Private Chef, or a capable House Manager.

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CLIENT REGISTRATION

Nanny & Butler is a trusted Nanny Agency, and we take pride in selecting the best candidates available, including Nannies, Rota Nannies, Bilingual Nannies, Special Needs Nannies, Norland Nannies, Governesses, Maternity Nurses,Tutors, and Private Educators. We are dedicated to finding the very best childcare for your family’s needs, from the very start of your baby’s life. Our searches are so niche that we go beyond recruitment and headhunt the very best, most unique candidates for your needs. With more than 83% of returning clients, we know how to meet your needs. Contact us today for more information or register below to activate your search.

What sets Nanny & Butler apart

✔️ Specialist expertise in private household recruitment


✔️ UK & international placements


✔️ Thorough vetting and reference checks


✔️ Discreet, professional and personalised service

✔️ Long-term relationships with families and candidates

At Nanny & Butler, we believe trust is everything.

Reviews on Trustpilot help us maintain the high standards our clients and candidates expect, and allow us to continuously refine the way we work.

Whether you are a family seeking outstanding household staff, or a candidate looking for your next role, Nanny & Butler is here to support you every step of the way.

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Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

192 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 80% van zijn negatieve reviews beantwoord

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4,8

Alle reviews

(192)

180 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

My experience with Nanny Butler has been excellent …

My experience with Nanny Butler has been excellent. I received a response to my application the very next day from Lachin Musayeva, and the communication throughout the process has been prompt and professional. I’m now keeping my fingers crossed to be selected for the position I interviewed for.

15 juli 2026
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Antwoord van Nanny & Butler

Thank you so much for the lovely feedback! We're thrilled that Lachin was able to provide such prompt and professional support throughout your process. Wishing you all the best!

Beoordeeld met 1 van de 5 sterren

The interviewer could have been more…

The interviewer could have been more prepared by reading my resume and having a baseline understanding of my experience. I also believe she should have asked more meaningful questions instead of repeating the same questions.

12 juli 2026
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Antwoord van Nanny & Butler

Thank you for taking the time to share this feedback. We're sorry your interview experience didn't meet your expectations. Your comments are valuable, and we'll absolutely take them on board as we continue to improve how we work with candidates. We hope you'll give us another chance in the future.

Beoordeeld met 5 van de 5 sterren

All good

All good. Excellent interviewer. Thank you.

10 juli 2026
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Antwoord van Nanny & Butler

Thank you very much for your feedback!

Beoordeeld met 5 van de 5 sterren

Sto affrontando il percorso di ricerca…

Sto affrontando il percorso di ricerca lavoro con Nanny & Butler e sono seguita da Valentina, una professionista eccezionale. Fin dal primo colloquio ha dimostrato una grandissima attenzione al mio profilo e alle mie competenze, proponendomi opportunità perfettamente in linea con ciò che cercavo. La sua disponibilità e il suo supporto costante in ogni fase della selezione fanno davvero la differenza. Consiglio a tutti di affidarsi a lei!

9 juli 2026
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Antwoord van Nanny & Butler

Grazie mille per queste parole così significative! Siamo felici di sapere che Valentina ha saputo supportarla adeguatamente durante tutto il percorso. Per noi è fondamentale ascoltare veramente il candidato e guidarlo verso le giuste opportunità, e siamo orgogliosi di aver potuto fare questo per lei.

Beoordeeld met 4 van de 5 sterren

Warm

Warm, caring, professional

3 juli 2026
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Antwoord van Nanny & Butler

Thank you so much for the kind feedback! These are exactly the values we strive to bring to every client and candidate we work with. We're so glad it came through in your experience with us.

Beoordeeld met 5 van de 5 sterren

Entusiasmo e grande impegno

A differenza di tanti altri, questi recruiter ci mettono veramente entusiasmo e energia nella ricerca della persona giusta e ci tengono a trovare il miglior posto di lavoro per ognuno. Bravi!

7 juli 2026
Review zonder uitnodiging
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Antwoord van Nanny & Butler

Grazie mille per queste bellissime parole! Siamo felicissimi di sapere che abbiamo potuto offrirvi un servizio attento e dedito. Per noi è importante trovare davvero la giusta corrispondenza tra famiglia e candidato, e il vostro feedback ci motiva a continuare in questa direzione. Grazie della fiducia!

Beoordeeld met 5 van de 5 sterren

Lucy had been amazing

Lucy had been amazing. Prompt, thorough, attentive. She listened to what we needed. She coordinated and organized to make sure our considerations were addressed. Our schedule is intense and rather spontaneous, but she kept a structure to ensure good momentum and follow through. I felt genuinely partnered!

30 juni 2026
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Antwoord van Nanny & Butler

Thank you so much for this wonderful feedback! We're delighted to hear that Lucy provided such excellent service in finding and coordinating the right support for your family. Her ability to stay organized and adapt to your schedule while keeping everything on track is exactly what we're here to do.
We're genuinely grateful for the opportunity to work with you. We are always here should you require further services. Thank you for your trust!

Beoordeeld met 5 van de 5 sterren

I recently had a WhatsApp video…

I recently had a WhatsApp video interview with Lucy regarding a private chef position in Qatar, and it was a very positive experience. She was professional, friendly, and took the time to explain the role clearly and answer all my questions. The conversation flowed naturally, and I felt genuinely listened to throughout the process. As a private chef, I am passionate about my profession, and it was reassuring to speak with someone who understood the importance of matching the right candidate to the right family. Lucy mentioned that she would get back to me if my application is successful, and I truly appreciated her transparency and professionalism. A great first impression of the agency.

4 juli 2026
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Antwoord van Nanny & Butler

Thank you for sharing your experience with Nanny & Butler. We're committed to quality over quantity. For us it is crucial we find the best match for clients and candidates alike. Therefore it is great to hear that our transparency and professionalism came across. Thank you from putting your trust in us. We look forward to working with you.

Beoordeeld met 5 van de 5 sterren

Fantastic Application & Interview Process

The application and interview process with Nanny & Butler was exceptional, largely thanks to Marijana Nedić (Maya). From start to finish, she was incredibly professional, supportive, and communicative. Maya truly made me feel valued as a professional and kept the entire process seamless and encouraging. I highly recommend this agency for their outstanding candidate support!

26 juni 2026
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Antwoord van Nanny & Butler

Thank you for your feedback. Our goal is for our clients and candidates alike to feel supported every step of the way, and we are very glad to hear you have felt that way. Thank you for putting your trust in us.

Beoordeeld met 5 van de 5 sterren

Interview Review

’ve only just started with Nanny & Butler and haven’t been placed yet, so this is about the recruitment side.My experience: I had an initial interview, followed by email exchanges. Nadia realised I’d left a few details out of my CV, sent a corrected version, and it was accepted quickly without any hassle. Communication was clear and prompt.Looking forward to seeing how the matching process goes from here.

2 juli 2026
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Antwoord van Nanny & Butler

Thank you for sharing your experience during the initial recruitment stage. We value your feedback.
Thank you for your trust,
The Nanny & Butler Team

Beoordeeld met 5 van de 5 sterren

Excellent

Recently i had an interview with the company and the way they talked and asked questions and services is really excellent

28 juni 2026
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Antwoord van Nanny & Butler

Thank you for sharing your experience. We are thrilled at the prospect of finding your next position!

Beoordeeld met 5 van de 5 sterren

Wonderful experience

Wonderful experience with Lucy. Very proactive, kind and professional.

27 juni 2026
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Antwoord van Nanny & Butler

Thank you for sharing your experience. Lucy will be very glad to hear! Nanny & Butler is at your disposal.

Beoordeeld met 2 van de 5 sterren

⭐⭐☆☆☆ Very disappointing experience overall

⭐⭐☆☆☆

Very disappointing experience overall.

I have been registered with Nanny & Butler for several months and have applied for numerous positions where I met all the listed requirements. Unfortunately, most of the time I either receive no response at all or have to repeatedly follow up without getting any meaningful feedback.

On several occasions, I was told that clients required additional qualifications or years of experience that were never mentioned in the job advertisement. For example, I was informed that a client wanted 10–15 years of experience for one role and 5+ years plus extensive travel experience for another, despite these requirements not being stated in the original job descriptions. This makes the application process feel misleading and wastes candidates’ time.

I also had interviews that lasted only a few minutes, with little opportunity to properly discuss my background or experience.

Most recently, I was contacted regarding a position that was still being advertised as open. After being asked to register, despite already being registered with the agency, and after multiple attempts to clarify the situation, I was eventually informed that the position was no longer available.

Communication throughout the process has been inconsistent. Some emails are never answered, follow-ups often go ignored, and there appears to be a lack of coordination regarding active vacancies.

To be fair, I did have a positive interaction with one recruiter who was professional, courteous, and conducted a proper interview. However, one positive experience does not outweigh the ongoing issues with communication, transparency, and responsiveness.

I hope the agency improves its candidate communication and ensures that job requirements and vacancy statuses are kept accurate and up to date.

24 juni 2026
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Antwoord van Nanny & Butler

Dear Constança,

Thank you for taking the time to share your detailed feedback. We genuinely appreciate it, and we've already reached out to you privately to discuss your concerns and provide more insights into how our recruitment process works.
We hear your frustration about the difference between initial job requirements and what clients mention later in the process. Sometimes as we work with clients, their specific needs become clearer, and additional qualifications or preferences emerge that weren't initially listed. We understand this can be confusing, and we're working to communicate those nuances more transparently as they develop.
We also understand that the recruitment process can feel inconsistent at times. With the high volume of applications we receive, we don't always communicate as quickly or consistently as we'd like; and that's something we're actively working to improve internally.
What we can promise is that when we identify a candidate who is genuinely a strong match for a client's needs, we absolutely move forward with them. We're committed to quality over quantity, which sometimes means we're selective about which positions we put candidates forward for; but it's always in the candidate's best interest.
We appreciate your patience and your willingness to engage with us. We hope we can demonstrate through our actions moving forward that we truly value working with you.

The Nanny & Butler Team

Beoordeeld met 5 van de 5 sterren

Il signor Manuel è sempre professionale…

Il signor Manuel è sempre professionale ed educato, consiglio assolutamente la sua figura nella selezione,accurato, meticoloso e attento a ogni dettaglio,lo staff nanny e Butler non poteva avere un elemento migliore.
Grazie ancora

23 juni 2026
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Antwoord van Nanny & Butler

Grazie infinite per le sue parole. Riferiremo a Manuel quanto il suo lavoro sia stato apprezzato. Rimaniamo a disposizione.

Beoordeeld met 5 van de 5 sterren

Very professional and kind personal

Very professional and kind personal

14 juni 2026
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Antwoord van Nanny & Butler

Thank you very much for your feedback. We strive to provide an excellent service, and we are happy to hear you had a great experience.

Beoordeeld met 5 van de 5 sterren

Reliable and responsible company

The interview with Lucy was productive and candid, and the interaction was very pleasant—unhurried and discreet.

21 juni 2026
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Antwoord van Nanny & Butler

We really appreciate you taking the time to tell us your thoughts. We are glad to hear Lucy provided a professional and positive experience. We look forward to working with you.

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