The National Lottery Reviews 

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•
TrustScore 1 uit 5

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Beoordeeld met 1 van de 5 sterren

Well, after playing the Lottery since it started I gave some feedback yesterday that the new payouts are not going to change anyones life who can afford to play the lottery their feedback was "we hav... Toon meer

Beoordeeld met 1 van de 5 sterren

Played lotto every draw since it started, had some decent wins but never the big ones but enough to keep me playing. But now, since this bunch of cowboys Alwyn have taken over it is not worth the mon... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Ridiculous site and the instant win games are 100% rigged especially the £10 games it's greed at its finest won't be playing here again waste of my money for sure avoid at all cost guys

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

After doing the lottery ever since it started I'm not going to do it anymore. A pathetic 2m jackpot not won. The second prize of 1m not won. 80 % of prizes won were an uninspiring £10 or £1 (not even... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Loterijverkoper

Informatie afkomstig van verschillende externe bronnen

Official UK National Lottery website. Buy tickets and get results for EuroMillions and Lotto. Play online Instant Win games.


Contactgegevens

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1.794 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

This prize of £1 is really taking the…

This prize of £1 is really taking the proverbial. Not even covering the cost of another ticket. Smaller jackpots I've noticed too. Sorry I won't be playing again.

4 oktober 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Mike, thank you for taking the time to leave us a review on Trustpilot.

Players can now win more often and can win more than once in a single night. Over a year, regular players are expected to see a net increase in prize money for the same ticket price.

The prize for matching two main numbers in a single round is now a £1 cash prize, which gives players more flexibility and choice in how to spend their win. Players can also win this 'Match 2' prize – and any other prize for that matter – twice on one single £2 Lotto line.

^Nico

Beoordeeld met 1 van de 5 sterren

Done the lottery since it started

Done the lottery since it started, no more. Whoever came up with this revamped Lottery should be sacked, a classic case here of 'if it ain't broke don't fix it'. Need the Lottery back to what it was before I play it again.

3 oktober 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

After doing the lottery ever since it…

After doing the lottery ever since it started I'm not going to do it anymore. A pathetic 2m jackpot not won. The second prize of 1m not won. 80 % of prizes won were an uninspiring £10 or £1 (not even the price of the ticket) and the jackpot goes up just £800k for the next draw and they've increased the chance of having to share the crappy jackpots reducing the incentive even more They're taking the piss

4 oktober 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Robert, thank you for taking the time to leave us a review on Trustpilot.

The change significantly improves chances of winning a prize. A regular player, assuming average luck and playing 104 draws a year, is expected to win more over the year under the new format because of the increased opportunities to win and the chance to win more than once in a single draw.

^Nico

Beoordeeld met 1 van de 5 sterren

One star is being generous !!!

I don't think all these 1 star reviews are a coincidence or 'sore loser' customers... It genuinely is a complete rip off, fix, scam , con , whatever you want to call it...
I just played online out of boredom, i played the instant win games, and i check what this company 'Allwin UK' who operates the National Lottery write next to each game are the predicted average odds of winning a prize on the various games. I played a new £2 million game with odds of winning a prize at 1 in 2.73 and I played 10 times and won Absolutely NOTHING !!! Scandalous how these operators can get away with this complete rip off.
UPDATE: Another week gone by, £51.00 spent on draw tickets in 6 different draws and not one single number in any of them. The National Lottery is a scam and fixed in my opinion. Nico, with his ' token gesture ' reply below, is talking broken biscuits!!!

3 oktober 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear that you feel this way. With our Instant Win Games, there are an infinite amount of prizes in the pool. For example: If the odds state 1 in 2.73 chance, then this will be a 1 in 2.73 chance of winning every time you play. The odds do not change based on how many games you've played.

^Nico

Beoordeeld met 1 van de 5 sterren

Folks

Folks, for some time I've studied both past and present companies of this lottery and can confirm that this present one hasn't got anything good in mind for you. You'll never win any good money let alone hot picks! Pls guys, you're better off doing something else with your money or find an alternative game.
As for the euromillions blank your expectations. The number of countries involved in the Euromillions are many yet how many genuine winers can we confirm each week? For the whole of the UK only one person had 4 number hot pick. What a joke!!😄
When an operator can determine how many winners to have at each game, by the help of an AI system meant to greedily scoop from you, what do you call that? A fix or rigged? No number draws at random here so guys forget it!! The fun we used to have with this game is no more because it's only a child of the soil that knows much about our life and our money. Howbeit, there's an assumption upon which this scam is still thriving and it'll take like minded people to say enough is enough.
The annoying £1.00 wins after spending £2.00, for at least, a ticket can all stop since several outcries of the customer is been ignored. The theory behind the continual operation of this scam can only be defeated when I choose to say bye, bye and enough is enough at this minute. I'm gone !!!👍

3 oktober 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Can I leave a review with zero stars

Can I leave a review with zero stars? No? Okay so without fail, every week I have the same problem with this site. I enter my correct login details and the login button is always greyed out. I have not forgotten my login details. I do not want to change my password. I really, REALLY want them to sort this continual problem. I may have to resort to physically entering at a local store which is extremely difficult for a disabled person.

2 oktober 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Alan, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear you're having trouble with the app. If you would like some assistance, I'd recommend giving us a call on 0333 234 44 33, where an agent can run through some troubleshooting with you.

Alternatively, you can start a Webchat by clicking the link below:

https://www.national-lottery.co.uk/contact-us

^Lou

Beoordeeld met 5 van de 5 sterren

I have played 4 rows weekly since the…

I have played 4 rows weekly since the lottery started
This new prize set up is rediculous
Even if i get 3 numbers on both lines i win 20 pound rather than 30 pounds for 1 winning line with the old system.
This new format plus an extra 10 balls make it not worth playing.
I wont be playing any more until the prize system goes back to what it was.
Total rip off im not playing.

1 oktober 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Steven, Thanks for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. In the first 100 days of New Lotto we made 69 millionaires!

^Amelia

Beoordeeld met 1 van de 5 sterren

I won’t be playing anymore

I won’t be playing anymore , they really spoiled the national lottery with the new changes . Bring back break-even as the minimum Match 2 = £2 back or a free Lucky Dip. It should never be less than what you paid. That was the unwritten rule that made Lotto feel fair. Right now a "win" can be a loss , that's what kills the excitement.
Add a local/regional prize
A lot of people say "I never see winners near Cambridge". A guaranteed £10k winner in each county every Saturday would make it feel real . Anyway big disappointment for me ..

1 oktober 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Stephanie, Thanks for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. In the first 100 days of New Lotto we made 69 millionaires!

I have linked the Millionaire Map and winners page, the map shows you how many winners their have been in your Region and the winners page shows you some of our lucky winners stories! Only around 5-10% of our winners choose to take publicity.

www.national-lottery.co.uk/life-changing/winner-millionaire-map
www.national-lottery.co.uk/life-changing

^Amelia

Beoordeeld met 1 van de 5 sterren

Something seriously wrong with the app

1 oktober 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Ahad, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear you're having trouble with the app. If you would like some assistance, I'd recommend giving us a call on 0333 234 44 33, where an agent can run through some troubleshooting with you.

Alternatively, you can start a Webchat by clicking the link below:

https://www.national-lottery.co.uk/contact-us

^Nico

Beoordeeld met 1 van de 5 sterren

The lottery is like a mirage

The lottery is like a mirage; it shows a shining promise of wealth that disappears just as we get close to it. I lost nearly all of my hard-earned money, as well as my wife's savings, by playing the lottery. Now, I am literally bankrupt, but I have stopped spending money on it. However, I feel severely depressed, and my life feels hopeless. I have been unemployed for a long time and am trying to get a job.

30 september 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Rajesh, thank you for taking the time to leave us a review on Trustpilot.

Healthy Play is at the heart of everything we do. We always advise people to only play as a form of entertainment, if they feel comfortable doing so, and to only spend within their means. We want people to play a little, and never beyond what they can afford. I have linked our Healthy Play page below, which includes tools to support our players:

https://www.national-lottery.co.uk/responsible-play

^Nico

Beoordeeld met 1 van de 5 sterren

New lottery is a joke wake up to emails…

New lottery is a joke wake up to emails you won a £1 go back to what it used to be .....shit new set up stip playing and hot picks is a joke now

29 september 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi Jordan. Thanks for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. In the first 100 days of New Lotto we made 69 millionaires!

^Lou

Beoordeeld met 5 van de 5 sterren

Gambling to Gardening

Thank you for the advice you gave my husband to play the lottery just for fun. As a result, he stopped spending money on it. Lately, he has been spending his time and money on gardening, growing new plants, and caring for them.
I have never tried my luck by buying a lottery ticket, but my husband used to be severely addicted to gambling and spent a significant amount of our hard-earned money every week. I thought he had stopped buying lottery tickets for a while, but last week, while cleaning the box room, I was surprised to find a large stash of scratch cards. There were 962 scratch cards in total. I don't know how much they cost altogether, as some of them cost as much as £5 each.
In my opinion, the lottery is a regressive tax that exploits the wealth of individuals and families who are financially disadvantaged and burdened by life's hardships. Wealthy and well-informed individuals do not fall for the lottery scam because they realize it is a trap.

27 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Won £1 on the lottery

Won £1 on the lottery. That's an insult. Costs £2 to play. Received an email informing me I've won something. Imagine the disappointment when I read I'd won a £1. Looks like the lottery is becoming a scam. It's about time the public started boycotting the lottery. There's other lotteries out there with better prizes. The Irish Lottery for one.

26 september 2026
Review zonder uitnodiging
Logo The National Lottery

Antwoord van The National Lottery

Hi, David. Thanks for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. In the first 100 days of New Lotto we made 69 millionaires!

^Ash

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