National Rail Reviews 

I work for the railway, commute 100 miles on 2 different operators & use NR information every day to manage my own journeys and help customers manage theirs. Wearing railway ID, (especially during disruption) is like driving an ice cream van on a hot day - everywhere you stop there’s a queue, but I’ve never minded because I’m proud to be able to help anyone I can, it’s my job. I don’t care that the old app wasn’t exactly a looker, it worked! Up until a month ago it was super useful, enabling me to gain quick access to information & fill the gaps left by the CIS displays & incoherent announcements. Now somebody who isn’t very good at their job is making me worse at mine, unacceptable.
Read the feedback and get rid of this abomination. Quickly!

One star because you cannot give no stars. Bring back the previous version.

This app is so 'not good' it puts you off using the trains.

It would be a task to make it worse!

The train service appears to hate the rail user. My trains that had a five minute connection time now have almost 30 min wait. The timetable planners have got it so wrong. Laughable but no one is laughing....

New update on app to just look like the website is awful decision. UI is useless now, you can't even screenshot your train times or view them at a glance due to MASSIVE TEXT. We want information and not eons of white space. Also fav stations and view earlier trains is now gone. Imagine removal functionality of an app to make it look like a badly designed website? Crazy times we live in. The developers and testers did not do their job.

About as good as a sown up vag absolute joke, no need to rate In stars if I had ninja stars they’d be dead 🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕

Terrible new app. No saved stations, live trains can't see earlier ones, hard to use planner. Why did they change this at all?

The previous version of the app wasn’t perfect, but it was better.

I now need to scroll continually to check train times when I could see a range of times on a single screen previously. This was handy for taking a screen shot, which I can no longer do.

Remember this is a phone app. You should try and think about what a phone user would want from it - not what appeals to you when sitting in your programmer’s chair.

Awful clunky new app - slow and dysfunctional- why break something that used to work perfectly well? Changing to Trainline

The new update on the app/website is terrible

The previous version was much better

People want the previous version back

I now use Railboard works just like the previous version of the national rail app did before they chose to ruin it. I recommend to download Railboard

The new update on the app and website has made it terrible national rail need to listen to the public and bring back the previous version

National rails app/website is a national JOKE! They update their app and absolutely bundle it, missing trains from the timetable, that people think their trains are no longer running. People refunding their tickets only to find out the train actually turned up. People thought their trains were no longer running due to a new timetable, even rail staff were reporting a timetable change.. Their website isn't even working anymore, says site can't be reached, when it should display a message like under construction or carrying out repairs. Other apps like Trainline work just fine. Time to uninstall National Rail and download Trainline.

The new app is an absolute shocker. It's so difficult to use, requires too much information to get to a simple answer. Has missing functionality that users have come to rely on. It feels like they haven't put themselves in the shoes of a user in order to revamp the app. For regular commuters who are delayed, you need to be able to pull up information on what trains are running to time va delayed in as fewer inputs of info as possible. The new version wants more info to get to the same answer: Commuters using this on the fly will miss trains trying to get real time information quickly as that doesn't seem possible. Another example of teckies assuming they know what users need.

The new app is a disaster. As a severely sight impaired person it's now unusable for me, time for a new app, I'll be deleting this one!

Improve!!? Try going faster than 30mph and the cost is ridiculous

Booking was difficult and extremely time consuming. I was (on 23rd September) booking three journeys constituting one period away from home in November (Lancaster to London, London to Westbury, Westbury to Lancaster). I wanted to pick up card tickets for all three from my home station This option wasn't given to me. The website just said 'The station". At another point, where I was being asked for the day of travel (for the second time) The calender wouldn't move on to November. I have previously used The Train Line where booking has been entirely straightforward and well worth the Booking fee to avoid National Rail Booking website.

The National Rail app is poor. The lines are thin and hard to see. It is not user-friendly. It is not intuitive. I will not consent to any requests it makes. People with any type of vision problems or time constraints will find the app useless.

They don't even deserve more of my time to explain why it's a really bad service. Incredibly expensive, delays, cancellations, unprofessional policies... they don't let you get on the train when you arrive just on time on the platform acting like if you could easily get another train soon after...i think it's a real embarrassment for UK having such a poor service,and not to mention the total absence of fast trains...

Useless! The old version was so much better, the new one is useless to me. No functionality at all to pin relevant journeys for ease of use. Who ever designed and rolled out this version needs to find another career :-)

Expensive and useless.

Cheaper to drive, insure and pay for parking.

0 out of 10. Thanks

Bought a ticket via their app from Preston to Manchester Piccaddilly. When I return to Preston, their staff at the entrance in Picacadilly not allowed me to go inside to wait and they said too early to go inside and there is no notice in anywhere.
Very bad service.