National Rail Reviews 

National Rail must easily be the best joke in the world, I think they should learn from 3rd world countries reliablity timeliness and cost.

I had to renew my daughter's Disabled Persons Railcard and after emailing for support, I had a very prompt reply from Samuel and guidance of what to do and once that was done, I was able to call and renew it and the customer assistant was also excellent, Oasi? Sorry I didn't catch the name. All in all, fantastic customer assistance all round, so much nicer to deal with human beings than an online form

East Midlands railways train from London st pancras is a death trap . . You'll be inhaling nothing but toxic poisonous diesel fumes the whole journey within the carrages . . Left the train feeling nauseous faint light headed & wheezing

How has this not gone checked

Death trap . . Most diesel powered trains are but east Midlands services are by far the most dangerous

If I could do a minus review I would. National rail, please revert back to your old app. This one is awful,not in anyway user friendly and incredibly frustrating. Very very disappointing

Evil 😈 freezes 🥶 all the time and scroll up 0.000000000001% of time. The people who upgraded the original up should be jailed

Absolute joke of service, trains cancelled at last minute for laughable excuses. Needs a complete overhaul and even nationalists if necessary to improve this failing company

Used to use this a lot! Theve turned it into a nightmare! That doesn't work Obviously to match there train services! Well done. mick.

Absolutely useless app. I have attempted to use this multiple times but it won't retain stations , dates of travel, you have to repeatedly re-enter info & after 25 mins of searching for train information I have given up!! How are tourists supposed to use this??!! It is shockingly bad.

petty, petty company

blocks screenshots of your railcard so you NEED signal to access

what's one thing the countryside notoriously lacks? signal

do trains have working wi-fi? no

I do not travel on trains very often and when I have done I have found that the trains have usually been on time, modern and well presented. I have always found a seat just with one exception and that was due to a huge fan event and masses of people boarding the train late at night. However, the last time I found that the ticket I bought did not state the particular station which I requested. Worried I might get fined I sought reassurance from a train worker stood at the side of the train but he very assertively and loudly repeatedly refused to answer my question stating that the train was leaving imminently so I had to get onboard or forget it. Seeing as I had bought the ticket and obviously wanted to go I reluctantly backed down but was astonished how a paying customer could be treated in such a way. The train consequently did not depart for at least another five minutes. I was relieved to find the ticket was okay when checked in another rather offhand manner. That unnecessary negative experience will seriously influence whether I choose to travel by train in future and I have not done so since.

Sack the lot!!! Overpaid drivers. Chaotic embarrassment to our country indicative of 1950’s Union control. Not able to get from one end to other in our country.

I'm not a regular train traveller but I am pleased to acknowledge excellent customer service I received today at Bishops Stortford, Herts railway station. I was served by Paul, I was looking to buy an advance ticket and he asked if I had a railcard, which I didn't, and suggested a railcard, with immediate savings. He asked my age and suggested a Senior Railcard (from age 60, £30 per year with a third off standard and first-class anytime, off-peak and advance tickets) would provide immediate savings on my journey and a better overall 'investment' if I was expecting to repeat the journey or use the railways again, which I am. I now have a railcard and can expect considerable savings on future journeys. The team at Bishops Stortford are all friendly, professional and provide consistently excellent service, thank you all, especially Paul.

Our bags were stolen yesterday on London Bridge to Brighton train. The ticket officer Steven at Preston Park stop was incredibly helpful during this trying time and provided important advice. we appreciate his help so much and want to thank him.

On platform 4 at Tottenham Hale at 19:25 roughly the lady doing the announcements was full of life and really making her job sound a lot of fun. Really brightened my day on the way home from work. Please pass this to her and let her know she's doing an amazing job!

The most useless train service that I have ever used anywhere in Europe. Prices extortionate constant delays and cancellations. A journey that should have taken an hour, took 2.5 hours!! And this is on a work day. Absolutely atrocious.

Hopeless. Takes ages to open on an iPhone. No way of getting back to a plan your journey screen and defaults to live trains. Has red warnings for train problems that are no where near your journey. The old one was rubbish too but at least it was useable.

Booked from London to St Annes they cancelled the train from Preston to St Annes and I spent an hour on the phone asking what replacement they were offering. Nobody could tell me anything. Now we have broken down in Crewe and nobody knows whats going on. Absoluely disgusting service. Should refund everyone.

Why change, can't add alerts easily, Used to be easier to view trains and check on arrivals when picking someone up

The recently upgraded app is useless and not fit for purpose. Whoever designed it should be sacked. Bring back the old one which was extremely user friendly and actually worked.

Monopolised private rail network.
5x more expensive than a plane ticket out of the country with return.
Every single platform is disgustingly dirty.
Just get a coach or plane.