Always buy my dog food directly from Natural Instinct. The food is good quality and loved by my dogs. I like the fact the different options are actually different from each other; you can tell just by... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Always excellent service... Our labradoodle Harvey is now 14 year old. He has been eating Natural instincts food his entire life. I have no doubt this is the reason why he is such a happy and healt... Toon meer
Bedrijf heeft geantwoord
Delivery never arrived the day it was supposed to! Called office spoke to a lady who said she would find out what was happening with delivery Never bothered to call back it turned up at 4.30 the fo... Toon meer
Love Natural Instinct as a brand packaged lovely but come in polystyrene lined boxes which are difficult to dispose of … too expensive to feed all the time with 4 dogs. We order for special occasion... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Dierenverzorgingswinkel
- ook in
- Dierenwinkel
- Fabrikant van diepgevroren levensmiddelen
- Veevoerhandel
- Voedselfabrikant
- Voedselproducent
Over Natural Instinct
Geschreven door het bedrijf
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Contactgegevens
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Verenigd Koninkrijk
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,2
Goed
1K reviews
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Incredible customer service.
There was a mix up on my order and not all arrived. The swiftness it was resolved was impressive and even on a weekend it was dealt with and I got a delivery on Sunday.
Outstanding Thank you so much Natural Instinct. You really are the best.
31 juli 2026
Antwoord van Natural Instinct
Hi Tess,
Thank you so much for your wonderful review and for your understanding.
We're sorry there was a mix-up with your order, but we're delighted to hear our team was able to put things right quickly. We always aim to resolve any issues as promptly as possible, so it's great to know that arranging a Sunday delivery helped get everything back on track.
Your kind words really do mean a lot to the whole team. Thank you for your continued support, and we hope your dogs continue to enjoy their meals!
Kind regards,
Jamie
Slower delivery than before…
I don’t know when or why the delivery changed from next day delivery (if ordered before 2pm) to it taking an extra day. This has caught me out a couple of times recently.
Also the delivery was left at the gates to the driveway, driver didn’t bother to ring the doorbell
20 juli 2026
Antwoord van Natural Instinct
Hi Claudine,
Thank you for taking the time to leave your feedback.
We are sorry to hear that the recent changes to our delivery service caught you out. We have recently updated our process so that orders are now delivered the next day following dispatch. This change allows for a clearer and more consistent delivery schedule, and we appreciate it can take a little time for customers who were used to the previous service.
We are also sorry to hear that your order was left at the gate without the driver ringing the doorbell. We will raise this with our couriers to make sure this doesn't happen in future!
Thank you again for your feedback. We really value your support and hope your next experience is a much smoother one.
Kind regards,
Jamie
A hit with a small fussy dog
Our small, fussy eater dog loves raw chicken, her poo is small and hard and the next day delivery we pay for always comes the next day.
27 juli 2026
Antwoord van Natural Instinct
Hi Justine,
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that even your small, fussy eater is enjoying our raw chicken. It's also great to know you've noticed the positive difference it's making and that your next day deliveries are arriving just as expected.
We really appreciate your support and look forward to continuing to provide great food and service for both you and your dog!
Kind regards,
Jamie
Antwoord van Natural Instinct
Hi Gareth,
Thank you for your great review!
We're so pleased to hear your order arrived quickly and was well packaged. It's always our aim to ensure your food reaches you in the best possible condition.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon. Thanks for choosing us!
Kind regards,
Jamie
Ordering and delivery was problem free this time
Ordering and delivery was problem free. Overall I am very happy with their products and service; however on a few previous occasions ordering has been out of stock so plan for this with a bit of contingency, also next day delivery has fail a couple of times arriving the following day. I understand delivery options are changing but I have not tried this yet.
20 juli 2026
Antwoord van Natural Instinct
Hi Geoff,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that you're happy with both our products and the service you've received overall. We really appreciate you also highlighting your previous experiences, as feedback like this helps us continue to improve.
We're sorry to hear that you've encountered stock availability issues and that next day delivery hasn't always met your expectations. As you mentioned, we've recently introduced some changes to our delivery process, with orders now arriving the next day following dispatch, making delivery timings much clearer and more reliable for our customers.
Thank you again for your continued support and understanding. We hope these recent improvements make your future experiences even better, and we look forward to serving you again soon.
Kind regards,
Jamie
By far the best raw food for my dogs
We have used their products for many years after it was recommended to us by a vet at Crufts Dog show. The best for us by far has been Turkey and Tripe the dogs and puppies love it. DPD delivery like many other services is hit and miss but by and large we get our deliveries.
16 juli 2026
Review zonder uitnodiging
Antwoord van Natural Instinct
Hi Christine,
Thank you for your lovely review and, most importantly, for your loyalty over the years. It really means a lot to us that you've continued to choose our food since it was first recommended to you at Crufts.
We're so pleased to hear that the Turkey & Tripe remains a firm favourite with both your dogs and puppies!
We also appreciate your honest feedback regarding deliveries. While we're glad your orders generally arrive without issue, we know there's always room for improvement. We've recently updated our delivery process so orders are now delivered the next day following dispatch, helping to provide a more consistent and reliable experience.
Thank you again for your continued support. We look forward to keeping your dogs happy for many more years to come!
Kind regards,
Jamie
Clear admin and an excellent product
Clear admin and an excellent product, all well-loved by the dogs. Delivery still a bit uncertain as to time-keepingRecent changes may help. Thank you Geoff
21 juli 2026
Antwoord van Natural Instinct
Hi William,
Thank you so much for your lovely review and for your kind comments about both our team and the quality of our food. We're delighted to hear it's going down so well with your dogs!
We also really appreciate your feedback regarding delivery. To help make things clearer for our customers, we've recently updated our delivery process so that orders are now delivered the next day following dispatch, making it much easier to know when to expect your order, at checkout there is now a calendar where you can selected that day it leaves us!
Thank you again for taking the time to share your experience. We really value your support and hope you continue to enjoy shopping with us.
Kind regards,
Jamie
Good product
22 juli 2026
Antwoord van Natural Instinct
Hi Barbara,
Thank you for taking the time to leave us a review!
We're delighted to hear you're happy with our product. Your support means a great deal to us, and we're so pleased we've been able to provide something your dog enjoys.
We look forward to serving you again soon. Thanks for choosing us!
Kind regards,
Jamie
Good for the dog and easy to pick up
20 juli 2026
Antwoord van Natural Instinct
Hi Philip,
Thank you for your lovely review.
We are so pleased to hear that your dog is enjoying the food and that you find it easy and convenient to collect your order.
We really appreciate you taking the time to share your experience and look forward to seeing you again soon.
Kind regards,
Jamie
My dogs thoroughly enjoy the food
My dogs thoroughly enjoy the food. I bring my litters up on it too and they flourish.
20 juli 2026
Antwoord van Natural Instinct
Hi Jackie
Thank you so much for your lovely review!
It's wonderful to hear that your dogs enjoy our food, and we're especially pleased to know you're raising your litters on it too. Hearing that they're thriving is exactly what we strive for and is fantastic feedback for our team.
We really appreciate your continued trust and support. Thank you for choosing us!
Kind regards,
Jamie
Poor since merging. Have left now
This company merged and went down hill. Warehouse and deliveries got beyond so left us with no choice but to change our puppies food. Gave them 3 orders to get it right but they didn’t so have now left. Shane cause our puppy was on it when we collected her and wanted to continue. Was ok for the first few orders until the warehouse merged and couldn’t offer next day deliveries. Even when they did get the order out the delivery firm broke the parcel.
20 juli 2026
Antwoord van Natural Instinct
Hi Martin,
Thank you for taking the time to share your feedback with us. We're so sorry to hear that your recent experiences didn't live up to the standards you had come to expect from Natural Instinct. We completely understand how disappointing it must have been, especially after giving us several opportunities to put things right.
We're particularly sorry for the delivery issues and the inconvenience they caused. This is never the experience we want for our customers or their pets.
As a small gesture of goodwill, we'd love the opportunity to make things right. A Member of the team will reach out to discuss this with you.
Thank you again for your honest feedback, and we hope we'll have the chance to regain your trust in the future.
Best Wishes
Team NI
Food is working for my dog
Food is working for my dog
But the delivery is terrible tried a couple of ways and my last lot was not frozen I know it’s been hot.
Ordered new lot on Thursday morning it’s now Sunday and had nothing to say when it’s going to be delivered.
Sadly be looking for a non frozen food for my dog.
20 juli 2026
Antwoord van Natural Instinct
Hi Kevin,
Thank you for taking the time to leave your review. We're really sorry to hear that this has been your experience with us, especially as you're happy with the food itself.
We've taken a look into your most recent order and can see that the dispatch date selected at checkout was 3rd August, which meant it was scheduled to leave us on that date for delivery today. If you had needed the order sooner, we do also offer weekend delivery options at checkout.
We really hope your order arrives safely today, and if there's anything at all you're unhappy with once it arrives, or if there's anything else we can help with, please don't hesitate to get in touch. We're always happy to help and want to ensure both you and your dog have the best possible experience with us.
Thank you again for your feedback, and we hope we have the opportunity to restore your confidence in our service.
Kind regards,
Jamie
Antwoord van Natural Instinct
Hi Charlotte,
Thank you for your fantastic review!
We're delighted to hear your order arrived quickly and, even better, that all three of your dogs are loving the food. There's nothing better than knowing it's a hit with the whole pack!
We really appreciate your support and look forward to providing many more happy mealtimes in the future.
Kind regards,
Jamie
Always delivers quickly and order…
Always delivers quickly and order arrives in good condition. Any queries are responded to by email quickly
20 juli 2026
Antwoord van Natural Instinct
Hi Sharon,
Thank you for your kind review!
We're so pleased to hear that your orders are arriving quickly and in great condition. It's also fantastic to know that you've found our Customer Service team responsive whenever you've had a query, we always aim to provide helpful support as quickly as possible.
We really appreciate your continued support and look forward to serving you again soon
Kind regards,
Jamie
Natural Instinct for a fussy pup!
We've been using Natural Instinct for our puppy Bailey for two months now and it suits him wonderfully. He's a miniature dachshund so can be a fussy little thing. He hasn't turned his nose up at Natural Instinct once and his coat is beautiful. The packaging is great, I pop it straight in the freezer and it's easy to get out exactly what he needs for a few days. I'd never buy anything else now.
20 juli 2026
Antwoord van Natural Instinct
Hi Katy
Thank you so much for your wonderful review.
It is fantastic to hear that Bailey is enjoying his Natural Instinct meals and that they are suiting him so well. We know miniature dachshunds can be quite particular, so it is lovely to hear he has enjoyed every meal. We are also delighted that you have noticed such a positive difference in his coat.
It is great to know you are finding the packaging convenient too. We always want feeding to be as simple and practical as possible.
Thank you for choosing Natural Instinct for Bailey. We really appreciate your support and look forward to being part of his journey for many years to come.
Kind regards,
Jamie
Delivered in the time window l was…
Delivered in the time window l was given
Very satisfied
24 juli 2026
Antwoord van Natural Instinct
Hi Cliff,
Thank you for taking the time to leave us a review.
We are delighted to hear your order arrived within the expected delivery window and that you were very satisfied with your experience. Providing a reliable service alongside high quality food is something we work hard to achieve.
We really appreciate your support and look forward to serving you and your dog again soon.
Kind regards,
Jamie
Free delivery on quality raw dog food 👍
24 juli 2026
Antwoord van Natural Instinct
Hi Julie,
Thank you for your great review!
We are so pleased to hear you are happy with both the quality of our food and our free delivery service. It is always lovely to know our customers are enjoying the overall experience.
Thank you for choosing Natural Instinct. We really appreciate your support and hope your dog continues to enjoy every meal.
Kind regards,
Jamie
Great service as usual.
23 juli 2026
Antwoord van Natural Instinct
Hi there,
Thank you for your continued support and for taking the time to leave us a review.
It is wonderful to hear that you have once again received the level of service you have come to expect from us. Knowing we are delivering a consistently positive experience means a great deal to the whole team.
Thank you for choosing Natural Instinct. We look forward to serving you again soon.
Kind regards,
Jamie
Order delayed
Totally out of thier control my order was delayed as there was a problem with their Courier Service. I rang them they resolved the problem straight away. And offered compensation their the mistake. One happy customer. Highly recommend. Will always use.
23 juli 2026
Antwoord van Natural Instinct
Hi Michelle,
Thank you so much for your kind review and for your understanding.
We are sorry that your order was delayed, but we are delighted to hear our team was able to resolve the issue quickly for you. While courier issues can occasionally happen, we always do our best to put things right as soon as possible.
It really means a lot to hear that you would recommend us and that you will continue to use Natural Instinct. Thank you for your support. We look forward to serving you and your dog again soon.
Kind regards,
Jamie
Antwoord van Natural Instinct
Hi Viv,
Thank you for your lovely review.
We are so pleased to hear that you found our website easy to use, your order arrived on time and that our Customer Service team was able to help when needed.
Providing great service from the moment you place your order through to delivery is something we are very proud of, so your feedback really means a lot to us.
Thank you for choosing Natural Instinct. We look forward to serving you again soon.
Kind regards,
Jamie
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