Naturalizer Reviews 71

Horrible experience. Never delivered even if the website says yes not even at my address. NEVER AGAIN.

I’m so disappointed!! I ordered shoes, Sadly they broke apart on my first time wearing them. I called customer service and asked if I could send a photo and get my money back. It took 3 weeks to receive them! No, was their response! I need to send the broken shoes back and NOW WAIT for a return!! I’m so frustrated!! I’ll never order from them again!!

Had been searching high and low for comfortable boots as I have a back injury and had struggled to find stylish shoes that were comfortable.
Finally found a Nutralizer store in my local shopping centre and ended up buying 2 pairs of boots for $199 each.
Within a few short months the lining/insoles became unstuck. I returned to the store who said that had never happened before and I couldn't return them since it was outside the return period, and gave me a pair of adhesive insoles to go inside 1 pair. They were useless since the original lining was lose.
Really disappointed in the quality as the designs were amazing and I wouldve happily purchased more shoes if they hadn't been faulty. I find it hard to believe I have the only 2 pairs of this shoe that have a fault with the lining.

Horrible quality and service. Bought 2 pairs same size, there are half inch difference between them, one of them wrong color. Naturalizer won't pay refund shipping fees

Pushy sales people led my wife to a purchase that wsn't a great fit. Then COVID and lockdown. Then we couldn't return it. Time passed. 7 days return policy was against us. Then rude service. Rude head office. Uncompromizing attitude. She hung up on them upset.
My wife won't be back. Nor her friends. Seems we are not alone. Avoid like the pandemic.

Their shoes are comfortable and more affordable than I thought. Packaged so well too.

they always have great customer service and their collection (especially their shoes) are always super comfortable and trendy.

Naturalizer took my money for an order that I placed on 6/11 for a black, leather Amabella slide in 8.5W. 7 days later, I had heard NOTHING about the status of my order (no emails from Naturalizer). This morning, I followed the link on my order only to find out that the order was UNFULFILLED! I called Naturalizer and find that it will take approximately 30 days to get my money back and they do not have the shoes that I ordered even though they were clearly available when I placed the order, on their site, on 6/11. I was offered a 20% discount for my next purchase. Yes! that's right, Naturalizer wants me to continue to shop on their website, even after they have taken my money, for shoes that clearly showed they were available on 6/11 on their site, will not return the money for the purchase that I made for approximately 30 days and cannot guarantee that this will not happen on their site again. If you are on a budget - DO NOT SHOP on this site because they will not communicate that your money was taken for nothing. I got ZERO notifications that my order was unfulfilled. I'm very put out by this fiasco.

I purchased 2 pairs of sandles from Naturalizer recently, though I was refunded, the sandles BOTH had been Obviously worn. The quality of Naturalizer has gone downhill and the sizing with it...it’s too bad as I have a much older pair of Naturalizer heels and the quality surpasses the what I’m seeing now...I can’t see paying Naturalizer prices for the lesser quality that wears a name that used to mean comfort and quality. I’m really disappointed knowing what Naturalizer used to be.

We returned a few pairs of shoes purchased online. Not only did we have to cover the full cost of mailing the shoes, but Naturalizer took well over three weeks and several phone calls before the returns were processed and refunded.

Get with the times - start offering fast, free, simple returns.

Never Again.

I placed my order 11/12. Received shipping label info 11/14. The shipping has yet to update on 11/21. very little to no response from the store.

They are deleting my inquiries on social media to decrease transparency.

will be returning my order regardless of quality due to poor customer service and transparency.