We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Nelsons Equestrian is an established online retailer selling everything for horse and rider including saddlery & tack, rider wear including jodhpurs,breeches,riding boots etc and all your horse wear including turnout rugs,fly rugs and masks etc . We also stock a great range of yard and field equipment
Verenigd Koninkrijk
Superb service
needed a turnout rug quickly for my rescue and Nelsons Got it out to me the very next day. Also the best price I could find online.
Couldn't ask for more :)
Antwoord van Nelsons Equestrian
Hi there, Thank you for your kind review. I'm so glad we were able to meet your needs and help your rescue quickly. Thank you for your custom and we look forward to seeing you again at Nelsons. Kind regards
Horrendous company! Incredibly rude and unprofessional. tried to say i scamed them ?? don't know how as i cancelled my order before it even posted it out , and had to wait 2 weeks for my refund
Bought a pair of HKM Glasgow boots..perfect for mucky dog walks. Fantastic service from Nelson Requestion, kept me updated on my order and delivered really quickly. Highly recommended.
Antwoord van Nelsons Equestrian
Hi Joanne, Thank you for your kind review and so glad you are happy with your boots. Look forward to seeing you again .
Horrendous company! Incredibly rude and unprofessional. They insinuated that I was lying, that I had no manners or respect and said that they didn't have time to message me because in their own exact words 'our valid customers orders are far more important'. Surely all their customers are important!!!
All of this was because a label was missing from the item that i returned that wasn't even there in the first place!
When I pointed out how rude and unprofessional they were, funnily enough I didn't get a response, although, I did get a refund. An apology would have been nice aswell.
I'm sure they'll have some nonsense reply to this review, but i still have all the messages between myself and them as proof of just how unprofessional they are.
Antwoord van Nelsons Equestrian
Hi Danielle
We are sorry you were not happy with our service, however our terms as with most retailers are items to be returned unused with all tags/packaging attached and intact. As a gesture of goodwill we did refund you within 24 hours of return despite your item missing the above and being unsellable on our side. At no point did any of our messages call you a liar and after constant abrupt messages from yourself even after refund yes we did state that we would not reply any further as matter closed with goodwill gesture on our side. We apologise if you were not happy with this but we do feel we went above and beyond by refunding you when we could have refused. Kind regards
Someone from the store got back to me quickly when I queried about stock, and they sent my order out super-quick. It was well packaged and not damaged in transit and left in the 'safe' place. They had a product it is hard to get elsewhere, so I was glad to find it in their store.
Antwoord van Nelsons Equestrian
Hi Nancy,
Thank you for your kind review. We are glad you were able to find your product on our website. We know how important quick delivery is to many people these days which is why we dispatch orders on the day of purchase. You are a valued customer and we look forward to seeing you again soon here at Nelsons Equestrian.
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.
