The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... Toon meer
Bedrijf heeft geantwoord
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Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... Toon meer
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Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... Toon meer
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Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Binnenhuisarchitect
- Kookwinkel
- Woonkamermeubilairwinkel
Over Neptune - Bath
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, Verenigd Koninkrijk
- 01225 465301
4,8
Uitstekend
302 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The Bath store is beautiful
The Bath store is beautiful, and the team is lovely. We were assisted by Beth. She was extremely professional and kind with us, from ordering to delivery, she was there, patient and always willing to help.
7 juli 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
Hello, thank you so much for taking the time to leave this review and give us your thoughts on our store and our wonderful Beth. I will make sure I pass them on, I know she will be so pleased. We really hope you enjoy your new product - Ellie and the Bath Team.
What a beautiful showroom in Bath
What a beautiful showroom in Bath. Popped in on Tuesday to choose some fabric samples for a new sofa and paint swatches for our new living room. We were assisted by Maisie who was so knowledgable and answered all of our questions. Will definitely be back to place my order soon
11 juli 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
Hi Denise, thank you so much for taking the time to leave this review and give us your thoughts on our showroom and our lovely Maisie. She will be thrilled with your comments, I will make sure I pass them on. We look forward to seeing you soon. Ellie and the Bath Team.
Faulty bespoke dresser
Bespoke dresser (v expensive) delivered twice in faulty condition. We were left without a dresser (having disposed of our old one) for two times one week + so all contents on kitchen table.. Would have expected a replacement instead of repairs. Customer Service a disaster. See my correspondence. No real apology and nothing at all from store from whom it was ordered.
9 juli 2023
Antwoord van Neptune - Bath
Hello Mr and Mrs Jones.
Thank you for taking the time to leave us with your thoughts, I sincerely apologise that this is the second failed delivery you have received and can understand that this has caused undue stress. I have looked into this further from a store perspective, and can see that your complaint was raised through our HQ Team and specifically passed to a Senior Manager, who assures me your new unit will be redelivered next Thursday, 20th July. This is certainly the best course of action and our team at HQ are in the best position to organise this for you, to ensure the unit is finished to the highest quality with the correct teams. I apologise that you haven't had contact from the Bath team, we are not notified unless HQ make contact to ascertain details of an order.
If you would like to discuss with me personally, please do email me on ellie.webb@neptune.com or call me on 01225465301, I would be more than happy to talk further.
Best Wishes,
Ellie and the Neptune Bath Team.
Abstract landscape painting event
I attended an abstract landscape painting workshop hosted at Neptune Bath. I thoroughly enjoyed the whole event - Laura Richards the artist was so friendly, she put everyone at ease and was so encouraging. I love the Neptune store, the setting was great and felt like we were in someone’s home. The Neptune hosts were lovely and very welcoming. I will definitely be looking out for other events being hosted here!
7 juli 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
Hi Stephanie! Thank you so much for taking the time to let us know your thoughts on our workshop, we are so pleased you enjoyed it. We look forward to seeing you again for more events in the future. Best Wishes, Ellie and the Bath Team.
The customer service that I was given…
The customer service that I was given from start to delivery of my furniture was first class. Very helpful lady showing me suitable items in the Bath shop. Quick and efficient delivery information and follow up. Big shout out to the delivery men. They were lovely and took their shoes off before walking on the carpet, they gave me clear information on how to clean my oak and couldn’t do enough to help, they even put the console table in its new place for me and took all of the packaging away. Loving everything Neptune 😀
3 juli 2023
Antwoord van Neptune - Bath
Hi Chrissie, thank you so much for taking the time to write this. I am so pleased you've had a wonderful experience with Neptune and we look forward to seeing you again. Best Wishes - Ellie and the Bath Team.
What a fantastic evening
What a fantastic evening. We got to learn and try delicious English wines in a lovely room decorated by all things Neptune! Thank you to the team who were amazingly friendly and sent emails ahead of time and I was able to let them know I'd be a little late.
30 juni 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
Thank you so much for your wonderful review Sharanjit. I'm so glad you had a lovely evening, we look forward to seeing you for more events in the future! Many Thanks, Maisie
Mood board class
Mood board class at Neptune in Bath yesterday, it was amazing, I highly recommend if they run more. Everything is at your finger tips including support and guidance with great recommendations.
22 juni 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
Hi Helen, thank you so much for the lovely review. So glad you enjoyed it, we will definitely be running more! See you soon :)
The team at Neptune Bath are super!
Annabel and Clare at Neptune Bath are a total joy! Went to a moodboard workshop today for £10 to get inspiration for our guest room that we’re decorating and it was a wonderful morning that generated some great ideas. I can highly recommend neptune bath for this type of event, or for their design services which we’ve used throughout our home (only £150 per room, redeemable off anything you buy!). The designers are just fantastic and no ask is too much. Huge thanks for a lovely event, Amy x
22 juni 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
Thank you for such a lovely review Amy! We had such a nice morning hosting such a lovely group of ladies, and we will be running lots more of events like this in the near future so keep an eye out! Look forward to seeing you back in the Bath store soon :)
Attended a mood board workshop this…
Attended a mood board workshop this morning in the Bath store.
Absolutely loved the workshop this morning! Thank you so much. Learnt a lot and it was a really fun relaxed morning. Doing in the store was also great food for thought so a win all round.
22 juni 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
What a wonderful review, thank you so much Nancy. It was a pleasure to have you and we would love to have you back for more workshops and events that we will be hosting. So glad you had a lovely time and picked up some inspiration :)
Excellent Service - Amber Greenman
I would like to thank Amber for her professionalism and excellent customer service fshe provided with Home Design.
Bath is an excellent Neptune Store to visit visit and Amber provides a great experience.
Thank you.
Karen Wedmore
1 juli 2022
Review zonder uitnodiging
Antwoord van Neptune - Bath
Thank you for your wonderful review Karen, it's really appreciated. Amber was so pleased to read it, and you were a pleasure to work with. See you back in the Bath store soon :)
Great product and very speedy delivery.
13 juni 2023
Antwoord van Neptune - Bath
Thank you Rebecca for your 5 star review, have a lovely weekend :)
The delivery team were extremely…
The delivery team were extremely helpful in helping us place our parasol.
Friendly and very professional
27 mei 2023
Antwoord van Neptune - Bath
Thank you for your lovely review Simon, hope to see you back in the Bath store soon :)
Kitchen reno — Suffolk
Thank you so much to Claire, Neil and team for our gorgeous new kitchen. The quality of workmanship was very high, and the work has transformed our space. I wouldn’t change a thing!
1 mei 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
Thank you for your wonderful review, we are so happy you are pleased with your new kitchen! Happy Bank Holiday!
Cookery Demonstration I went to Becky Wilkinson’s cookery…
I went to Becky Wilkinson’s cookery demonstration yesterday morning. What a lovely event! Really enjoyed watching the food preparation and also eating the dishes! Already looking forward to the next one!
4 mei 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
Thank you so much for the lovely review Diana! We will definitely having Becky back in the future, plus more events so keep an eye out. Thank you again your review is really appreciated :)
Excellent afternoon spent on the…
Excellent afternoon spent on the cooking demonstration. Lovely food, great company and a free gift too! It was such an experience - very recommended.
4 mei 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
Thank you so much for your lovely review! We are planning lots more events so please keep an eye on our upcoming events diary on our social media platforms and our website :) We will also pass on your lovely feedback to Becky.
Attended cookery demonstration this…
Attended cookery demonstration this afternoon with becky. This was our second session with becky and it did not disappoint. So professional, knowledgeable and fun. We will be back
4 mei 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
Hi Sarah, thank you so much for leaving your wonderful feedback. We will be sure to pass it on to Becky! Keep an eye out as we will be hosting lots more events in the future.
Neptune products are well made and…
Neptune products are well made and worth the cost. Ordering or buying from this company is always a pleasure and the customer service is very good, should there be an enquiry or problem.
14 februari 2023
Antwoord van Neptune - Bath
Hi Michelle, thank you for your review and for taking the time to let us know your thoughts, it is really appreciated. We look forward to seeing you again soon! Ellie and the Neptune Bath Team.
An excellent presentation
An excellent presentation. Simple recipes together with interesting chat .inspired to try the dessert at home. Look forward to hopefully a further demonstration later in the year.
2 februari 2023
Review zonder uitnodiging
Antwoord van Neptune - Bath
Hi Barbara, we are so pleased to read this and glad you had a lovely time with us and Becky. We will definitely be doing another event in the Summer. Best Wishes - Ellie
Lovely floor lamp
Very pleased with my floor lamp. It arrived within the timeframe quoted.
23 januari 2023
Antwoord van Neptune - Bath
Hi Theresa, thank you so much for leaving us your thoughts, it is really appreciated. I'm so glad you love the lamp and that it arrived on time. We look forward to see you again soon! Best Wishes - Ellie
Excellent quality
Excellent quality
Kept to exact timelines for manufacture
Excellent delivery
16 januari 2023
Antwoord van Neptune - Bath
Hi Jackie, thank you for your review. I'm pleased to hear your thoughts about the quality and lead times. Have a great day, and we look forward to seeing you again soon.
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