We had been looking for a new kitchen for over a year. We visited a number of kitchen showrooms but we couldn’t get a plan that felt right for us. There was an offer on for initial kitchen design and... Toon meer
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Lees wat reviewers zeggen
The Belfast store staff is very helpful especially Magda who spend a bit of time with us trying to figure out our couch options considering on new space. Can’t wait to see the couch and will be back f... Toon meer
After our first visit to Neptune we knew it was the best choice for us. Many thanks to Stella and Kael for all their help from concept to completion of our kitchen. We eventually decided to undertake... Toon meer
Bedrijf heeft geantwoord
Brilliant Belfast Neptune, as always!! Sorted out a little online order problem I had experienced, it was one lovely call to Joe and everything was fixed!! Such a pleasure to shop with you guys and an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Binnenhuisarchitect
- Kookwinkel
- Woonkamermeubilairwinkel
Over Neptune - Belfast
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
315 Ormeau Road, BT7 3GL, Belfast, Down, Verenigd Koninkrijk
- 02896 919988
4,7
Uitstekend
194 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Experience!
The quality of Neptune products is excellent. The staff in the Belfast store are friendly and knowledgeable about their products.
In particular, Nicole went above and beyond to help us with our orders.
I am looking forward to shopping there again!
26 mei 2021
Review zonder uitnodiging
Antwoord van Neptune - Belfast
Hello Paul. Thank you very much for taking the time so leave us such a positive review! We really appreciate it and we are so glad you are happy with our service and the Neptune products. If you ever need anything please just get in contact with us. Thankyou!
Impeccable quality & AMAZING team
We just keep filling our new home with Neptune furniture - we love the elegant, sophisticated style and the quality is impeccable.
Jill is the most wonderful guide when it comes to interior design and Nicole kept us informed every step of the way about the timeline/delivery - promptly replying to every query every single time (thanks so much lovely ladies!) x
26 mei 2021
Review zonder uitnodiging
Antwoord van Neptune - Belfast
Hi Sharon. Thankyou for leaving such a lovely review. It is wonderful to see such positives comments and it is very motivating for the team. We really appreciate it - thank you!
A pleasure to deal with
Nicole and all the staff at Neptune Belfast could not be more helpful and are a pleasure to deal with. We received constant updates on the status of our orders and any questions were answered promptly. I would highly recommend this store.
26 mei 2021
Review zonder uitnodiging
Antwoord van Neptune - Belfast
Hi Edith. Thanks very much for the lovely review. We are glad you are a happy customer of Neptune Belfast. We hope to see you in store again soon. Just let us know if you ever need anything. Have a lovely evening!
Customer Service That's Hard to Beat!
I cannot recommend the team at Neptune in Belfast highly enough. Especially Nicole who goes above and beyond every time to ensure each item we ordered got dealt with efficiently and professionally. We always felt very taken care of with swift replies to our emails and updates when needed.
Neptune products are amazing and only made better by the level of service at their Belfast branch. Strongly recommend!
26 mei 2021
Review zonder uitnodiging
Antwoord van Neptune - Belfast
Thanks so much for the great review. We are very glad you feel taken care of - please just let us know if there is ever anything you need. Keep enjoying your Neptune products :)
One of my favourite places!
The quality of Neptune products are outstanding. The staff in the Belfast store are lovely and very helpful.
In particular, Nicole went above and beyond for me after a few delivery issues occurred. Not the fault of Neptune, but they still made sure an issues were rectified and I was completely happy.
Look forward to another visit soon!
26 mei 2021
Review zonder uitnodiging
Antwoord van Neptune - Belfast
Hi Claire
Thanks so much for taking the time to leave such a lovely customer review. We hope to see you in store again soon. We are also only a phonecall/email away!
Avid Neptune Fans
We ordered a new dining table and Ardingly for our dining room before Christmas. Worth waiting for and they look ‘top’ quality. Unfortunately, one of the chairs was damaged in transit...but as soon as we let the store know a replacement was arranged/ordered straight away.
Always ‘excellent’ service from the staff at the Ormeau Road shop/take interest/provide advice on all your home projects.
Good job guys! 🤞🏼
26 mei 2021
Review zonder uitnodiging
Antwoord van Neptune - Belfast
Hi Matthew. Thank you for taking the time to leave such a lovely review. We are glad you are a happy customer. We are more than happy to help you with anything else you may want from Neptune in the future. Have a lovely day!
Antwoord van Neptune - Belfast
Thankyou for the 5 star review, we are glad you are happy with the product. Please just let us know if there is anything else you need. Have a great day!
Hi i recently ordered the medium pear…
Hi i recently ordered the medium pear and small apple they arrived with excellent packaging and are perfect in my kitchen. I also took delivery of your Hanover Tall Cordless Lamp again today excellent packaging arrived perfect and i love it.
Service and products are excellent cannot recommend this company enough. When i was ordering my lamp i spoke to a lovely lady in your Belfast store who was so helpful.
5 mei 2021
Antwoord van Neptune - Belfast
Hi Melanie. Thank you so much for the great feedback, it is so lovely to hear that you have enjoyed your experience with us. I will be sure to pass this onto the team. We hope to see you again instore.
Jennifer
Great service
Great service. Product (a lamp) was delayed due to Brexit and issue with deliveries. I was kept informed of the delays. Contacted straightaway when the product arrived in store. Nice lamp and shade...sturdy and good shape
Lampshade does not swivel around on the base like some lampshades do.
3 mei 2021
Antwoord van Neptune - Belfast
Hi Una, thank you so much! It is great to hear that you feel well communicated with and I'm so sorry that the lamp was delayed. I'm pleased to hear you are really happy with the lamp. Hopefully we'll see you again very soon! Ellie
Ordered item before Christmas 2020 was…
Ordered item before Christmas 2020 was told March 3rd for delivery... still not arrived ...and now approaching May
Awful customer service
19 april 2021
Antwoord van Neptune - Belfast
Hi Jackie, I'm so sorry that you are yet to receive your order. Could you possibly email me on ellie.millican@neptune.com with your order details? I can then take a look and see what has happened here. Ellie
Really appreciated the online advice
Really appreciated the online advice, when sending in a picture of a very old chandelier that l needed shades for. Very pleased with what l ordered so reordered for another room. The whole service was excellent for a very small order. Thank you
3 april 2021
Antwoord van Neptune - Belfast
Hi Nicola, thank you so much. It is great to hear that you love the product so much that you decided to reorder it again. Your feedback really was a lovely read - thank you! Ellie.
Exceptional customer service
Exceptional customer service, very helpful staff and provided appropriate advice. Product arrived exactly on the day promised.
29 maart 2021
Antwoord van Neptune - Belfast
Hi Linda, wow! Thank you so much for the great feedback, it is so lovely to hear that you have enjoued your experience with us, and found the team in Belfast very helpful! I will be sure to pass this onto the team - they will be over the moon!
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