Excellent service from start to finish. Thank you Amber for the design and attention to detail which was superb. Nothing was too much trouble - replies to queries were swiftly dealt with and and any c... Toon meer
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Lees wat reviewers zeggen
I’ve completely fallen in love with Neptune. The beautiful, timeless furniture, gorgeous fabrics, colours and accessories have really inspired me when decorating my home. I’ve purchased several pieces... Toon meer
It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and tech... Toon meer
Bedrijf heeft geantwoord
Excellent delivery service, with item checked before leaving. We’re pleased with the appearance, item was not damaged which is quite unusual these days. Only negative was the price hence 4*
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Binnenhuisarchitect
- Kookwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Over Neptune - Cheltenham
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
4 North Place, GL50 4DW, Cheltenham, Gloucestershire, Verenigd Koninkrijk
- 01242 330420
4,9
Uitstekend
198 reviews
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Lovely shopping experience- very…
Lovely shopping experience- very helpful staff - shame no car parking
18 oktober 2024
Antwoord van Neptune - Cheltenham
Dear Janet, Many thanks for taking the time to review your recent lovely shopping experience at the Cheltenham Neptune Store. Glad to hear the staff were very helpful, I will make sure this positive feedback is past on to them. I completely agree with you about the parking, it is a shame for everyone however there is a pay and display carpark a short walk away which helps in a way. Best wishes Lee, Store Leader
Great store staff, head office not so…
Ordered a console table from Neptune Cheltenham. Firstly, the team at the Cheltenham branch really are fantastic. The item was out of stock with a six week lead time, and they kept us constantly updated so a huge thank you to them.
However, the experience with the delivery side was quite the opposite. The six weeks became eight weeks (due to import problems) and then a long back log of deliveries meant we finally got the item ten weeks after order. In itself, not the end of the world but trying to book the delivery was so stressful. We said when it was ordered that we couldn’t do Wednesdays. Lo and behold, we were told that they could only deliver on a Wednesday. Round and round we went until finally, two weeks later, they agreed to a Monday. To be fair, even the store seemed bemused and did offer to accept delivery at the store and deliver from there, but it was a far more painful experience than we have had from Oka who just seem to get customer service right. Probably why they got the bulk of our spend on the house renovation. It’s a shame because we really want to like Neptune more… love the stores… but it’s just feels it needs to up its game to match the premium prices.
14 oktober 2024
Antwoord van Neptune - Cheltenham
Dear James, Many thanks for your time and the feedback you have written. Completely understand your frustrations and the fact our Neptune delivery service hasn't quite gone to plan and met your expectation, this isn't the norm and from the other reviews on here people will be able to see that. Sadly we do only deliver to your area on a Wednesday however exceptions can be made and we at Neptune should have looked at this more closely and found an answer in a timely manner. Such a shame that the end of the journey experience put pay to all the hard work that the store in Cheltenham had gone to, but understand the score of three stars as its a whole journey from store to delivery. Hopefully in the future maybe you'll return to Neptune and have a better full round experience. Thank you again for your custom best wishes Lee, Store Leader Cheltenham. P.S. I will make sure your feedback is fully understood and past on to the operations team at Neptune.
Always great service from Neptune…
Always great service from Neptune Cheltenham, but especially so this time, Joy was so helpful with my order over the phone. Delighted with my purchase of Bowsley dessert plates, and the sweet bonbon bowl, love my free fig candle too of course!
1 oktober 2024
Antwoord van Neptune - Cheltenham
Dear Claire, Many thanks for your kind words. Joy and the team work very hard to make sure the experience is second to none. I will make sure the feedback is seen by Joy. Look forward to seeing you in store soon.
Best Wishes Lee, Store Leader Cheltenham
Superb…
Superb service from the Cheltenham store. Beautiful wall lights that arrived 3 weeks earlier than expected thanks to the helpful staff (Joy) at the store. Will definitely be shopping with them again.
27 september 2024
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Many thanks for such a positive review, we aim to please. I will make sure Joy sees the feedback and your comments. I hope the lights look great on the wall and we look forward to seeing you again in store very soon. All the best, Lee, Store Leader Cheltenham and Joy and team.
Antwoord van Neptune - Cheltenham
Thanks Peter, great to read your so happy with the service and product supplied here at store in Cheltenham. Look forward to seeing you again soon in store. Best wishes Lee and Team Cheltenham.
Great customer service
Great customer service combined with quality products and quick delivery.
9 september 2024
Antwoord van Neptune - Cheltenham
Many thanks for your feedback today, great to read the customer service was great and you are happy with the quality of your purchase. We look forward to seeing you again in store soon. Best wishes Lee and Team.
What fabulous service
What fabulous service! Neptune staff are the best. Lee looked after us today - going above and beyond what is already a brilliant company. He looked after us by sourcing a discontinued Casper chair which I desperately wanted. He researched, searched and fed back not only the store details of an ex-display chair in the fabric required - but also shared logistical support details for delivery of the armchair to our door. A very, very happy customer.
3 september 2024
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Hi Karen, Many thanks for the fantastic review, always happy to try and help. I hit the target with this one. Glad Winchester were able to help also. Look forward to seeing you soon in store and I hope the chair looks great in your home. Best wishes Lee, Store Leader Cheltenham.
Antwoord van Neptune - Cheltenham
Many thanks for taking the time to feedback on your experience with Neptune Cheltenham. We look forward to seeing you again soon. Best wishes Lee and Team.
From the order to pick up service was…
From the order to pick up service was 1st Class.
- Staff very helpful and pleasant to talk to
- Order taken and arrived with no problems.
- Parasol excellent quality
- Order picked up, already packed and a Neptune Bag too.
- A pleasure to deal with this company.
18 juli 2024
Antwoord van Neptune - Cheltenham
Dear Jenny, many thanks for your pin pointed feedback, its a pleasure to read and what we aim for. All of us are happy to help and always glad to read feedback like this. I hope your parasol enjoys the sunshine that is just around the corner I am sure. Look forward to seeing you again in store very soon. Best wishes Lee & Team Cheltenham
Swift punctual and polite
Swift punctual and polite. And made an effort to get things to me earlier to meet a present deadline. Very impressed.
15 juli 2024
Antwoord van Neptune - Cheltenham
Dear Chad, Many thanks for taking the time to review your experience with Neptune Cheltenham. Its always a pleasure to exceed customers expectations and something we strive for at Neptune Cheltenham. The team and I look forward to seeing you again in store soon. Best wishes Lee, Store Leader Cheltenham.
Fast friendly service from shop through…
Fast friendly service from shop through to delivery. All stages the staff were brilliant and couldn’t do anymore to help. Definitely use again.
17 juli 2024
Antwoord van Neptune - Cheltenham
Many thanks Rhys for your feedback and comments about your experience with Neptune Cheltenham. Great to hear we hit the nail on the head and everything was as expected. Look forward to seeing you again in store soon. Best wishes Lee, Store Leader and Team Cheltenham.
I visited the Cheltenham store on…
I visited the Cheltenham store on Sunday 7th July for one of their cookery demonstrations with Becky Wilkinson. From the moment myself and 3 of my friends entered, we were looked after. Becky was engaging, warm and an excellent cook and so far I have tried one of her recipes which was amazing and I look forward to trying the others. The whole experience was fun and a lovely way to spend a Sunday afternoon. I look forward to their next event. Thank you Neptune.
7 juli 2024
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Hi, Many thanks for taking the time to review your experience in store and at the cookery demo, hosted by Becky last Sunday. Its always nice to see familiar faces at these events and thank you for bringing along friends to experience Neptune and Becky. Hopefully the next one will be in October/November. Keep an eye out in store and on Instagram for any updates. Many thanks again Lee, Becky & Team Cheltenham
New kitchen and utility area
From start to finish we experienced the most professional and friendly service. An old Cotswold cottage is not the easiest to renovate but the team of Amber, Vicky and Toby, the fitter, were delightful and thorough. From our initial consultation, through the design process and build, they were efficient and supportive, maximising storage spaces we couldn’t have visualised ourselves. The outcome is a beautiful, high quality, clever kitchen which we absolutely love. We would highly recommend Neptune without hesitation to anyone thinking of redesigning their kitchen area. Thank you so much.
14 juli 2024
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Dear Finlay, Many thanks for taking the time to review your experience with Neptune Cheltenham. I'm so happy to read your comments regarding the experience and how well looked after you were by Amber, Vicky and Toby. I will make sure the feedback is seen by all. Its always a pleasure for the team to make a design become a reality and I'm so glad the design has worked so well. Please do keep in touch with the store and if you need anything in the future please do reach out. Best wishes Lee (Store Leader) Amber and team Cheltenham.
Attended an enjoyable cookery…
Attended an enjoyable cookery demonstration last Sunday with Becky Wilkinson at Neptune Cheltenham. Becky explained all the ingredients and methods clearly and simply, the recipes were very tasty. I look forward to attending further demonstrations in the future
7 juli 2024
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Many thanks for taking the time to review the cookery demo you attended on Sunday just gone. It was lovely to see you and many thanks for the feedback. I will make sure Becky see's the review and lovely comments. Best wishes Lee & Team, Cheltenham Neptune
Neptune Cheltenham is a joy!
Attended a cookery demonstration at Neptune Cheltenham yesterday after seeing it advertised on their Instagram page and had such an enjoyable experience. The staff are all so welcoming and friendly which makes every visit such a joy. The store is packed with inspiring displays which means I rarely leave empty handed. Looking forward to the next event!
7 juli 2024
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Many thanks for taking the time to write such lovely words. Glad to see our Instagram posts are working and the store is so inspiring. The team and I work very hard to make the experience in store so rewarding for our valued customers. We look forward to seeing you again in store very soon. Best wishes Lee & Team
Always a 5 star experience at this…
Always a 5 star experience at this beautiful shop. Helpful people, beautiful products and excellent service. It is such a pleasure!
28 juni 2024
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
So happy to hear you feel this way about our little Neptune store. The team are so chuffed to read a review like this and makes all the hard work worth it. Look forward to seeing you again in store for more of the same. Best wishes Lee & Team
Great experience at Neptune Cheltenham
Very enjoyable morning with my daughter at Neptune Cheltenham at a cookery demonstration by Becky Wilkinson today. All very well organised, the food was delicious, the demo was really interesting and the showroom kitchen provided a very comfortable atmosphere. Lee the store manager was welcoming and helpful. Thank you to everyone, we thoroughly enjoyed it.
7 juli 2024
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Many thanks for your feedback and happy to hear you and your daughter had a lovely time in store on Sunday. Looking forward already to the next one. Many thanks again and hopefully we'll see you again soon in store. Best wishes Lee & Team
A great Neptune experience ... as always
There is not a room in our house that hasn't been touched, in some way, by Neptune. We have been helped along the way by Lee and his team and have always enjoyed a warm welcome.
Somehow, the Neptune style matches our style perfectly ... or have we adapted ours to match Neptune?? Everything coordinates really well and it's difficult to imagine regretting a Neptune purchase.
My husband, daughter and I attended one of Becky's cookery demos today and had a great time and some delicious-tasting food. Thank you so much for our goody bags and the raffle voucher I was delighted to win.
Thanks to Lee, Joy, Amelia, Flo and the rest of the team. Somehow a visit to Neptune Cheltenham never seems like shopping!
See you soon
Anthony, Jess and Pen
7 juli 2024
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Dear Pen, it was lovely to entertain you on Sunday along with Anthony and Jess. We always aim to please and Becky is such a great cook and host. Such kind words go a long way and makes all the hard work worth it. As always we look forward to seeing you again in store soon. Best wishes Lee, Joy, Meli, Flo and team.
A truly excellent afternoon at Neptune, Cheltenham
Had a truly excellent afternoon at Neptune, in a superb kitchen setting with the lovely and very tasty cooking demonstration by the amazing Becky Wilkinson. We had a great talk, loads of fun and really excellent food to sample. (don't need dinner now!)
Thanks to Lee and the team for arranging this and for the goody bags too.
If you read this, there are more of these events and the next one is in October, date TBC, but we WILL be there. A superb way to spend a Sunday afternoon.
7 juli 2024
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Truly thankful for your very positive feedback about the store and event here at the Cheltenham store last Sunday. Its great to read that the event was a success with you and we will be looking to do another one in October/November time, keep an eye out for the date and times. The next event will have an autumnal vibe to it with Becky doing her upmost to create that atmosphere. Again thank you for your kind words and we look forward to seeing you in store again soon. Best wishes Lee & Team
Great customer service
Joy at the Cheltenham store was so helpful and made great suggestions about colours that we have now put into place, now impatiently waiting for our new sofa and furniture from Neptune and wishing they weren't on a 12 week delivery.
31 mei 2024
Antwoord van Neptune - Cheltenham
Dear Judith,
Many thanks for taking the time to write a review about Neptune Cheltenham and in particular the effort and suggestions put forward by Joy. This example of the customer experience from Joy is a pleasure to read and I'll make sure Joy is aware of your feedback.
As for your lead time, it will fly by I promise and the wait will be well worth it! Please do let us know how it all looks and feels once delivered.
Best wishes Lee, Store Leader, Joy and the team in Cheltenham.
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