Lee and Tom delivered and assembled the large Chichester triple wardrobe. They both were very professional and deserve a special mention. Peter was very helpful from the Customer Service Dept to... Toon meer
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Lees wat reviewers zeggen
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Toon meer
Bedrijf heeft geantwoord
Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... Toon meer
We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Toon meer
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Binnenhuisarchitect
- Kookwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Over Neptune - Chester
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Verenigd Koninkrijk
- 01244 478 777
4,7
Uitstekend
162 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The ambience of your lovely room…
The ambience of your lovely room settings,
and the staff are always so very welcoming.
We go home with so many ideas.
Thank you for being in easy travelling distance from our home.
28 augustus 2024
Quick, efficient and courteous
Kept updated about delivery time after being given 3 hour delivery slot. Delivery crew were helpful and courteous. Unwrapped everything and put it together and put it where I wanted.
22 juli 2024
I chose Neptune again
I had a Neptune kitchen in my previous house and loved it, particularly the bi-fold cupboard which concealed all the clutter and the pan and spice drawers. I very much wanted a Neptune kitchen in my new house and have chosen Henley in oak. Again, the workmanship is beautiful.
10 juli 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
5* for Neptune on quality and the…
5* for Neptune on quality and the design service would definitely recommend them
10 juli 2024
Antwoord van Neptune - Chester
I am so glad you enjoyed the Home Design Service with India, thank you for the 5 star review and we hope to see you again soon. Joe
Wonderful furniture
Wonderful furniture, well made, solid and stylish. Delivery team were excellent- on time, helpful and knowledgeable.
10 juli 2024
Antwoord van Neptune - Chester
Thank you very much for your lovely review, we hope to see you in store again soon and hope you enjoy your furniture. Joe
I did not receive this as stated…
I did not receive this as stated timewise so had to contact Neptune as it is for a 60th birthday present. Also the invoice was for £30.49 and I was debited £32.95. Not really impressed with the packaging either. Looked shoddy.
10 juli 2024
Antwoord van Neptune - Chester
Good Morning,
I am sorry to hear of your experience, I have see we had a technical issue with the giftcards, which is why it was delayed and the invoice was incorrect.
I am sorry for any trouble this has caused.
Kind Reagrds,
Jamie
Antwoord van Neptune - Chester
Thank you very much for your lovely review, we hope to see you again in store soon. Joe
I absolutely love Neptune products but…
I absolutely love Neptune products but the store itself is looking a little tired !
The cobwebs in the ladies room are also quite unbelievable
The staff are always pleasant and obliging
1 juli 2024
Antwoord van Neptune - Chester
Hello Fiona, thank you for you're feedback and it is something we will rectify, I am glad you enjoyed your purchase and hope to see you again soon. Joe
Antwoord van Neptune - Chester
Thank you for the lovely feedback. Joe
Excellent service
Chester Neptune took my order over the phone for a lovely rug. Kept informed about delivery, infact it was delivered sooner than originally planned, excellent service. Thank you.
26 juni 2024
Antwoord van Neptune - Chester
Thank you very much for your review, I hope you enjoy your new rug and hope to see you again soon. Joe
Love a visit to Neptune Chester
Love a visit to Neptune Chester. Amazing products, stunning showroom, helpful and knowledgeable staff. Thank you
24 juni 2024
Antwoord van Neptune - Chester
Hello Andrea, thank you for your lovely review and hope to see you again soon. Many thanks Joe
Fuss-free and friendly service
Fuss-free and friendly service. Excellent experience, from purchase to delivery.
17 juni 2024
Antwoord van Neptune - Chester
Thank you very much for your lovely review and hope to see you back in store soon. Joe
I love this shop
I love this shop, they’re always so helpful. So full of ideas for my home & presents for Christmas. It’s a treat shopping there.🐝💐
11 december 2023
Antwoord van Neptune - Chester
Thank you for your lovely review. We hope you have a lovely Christmas and see you again soon. Joe
Really helpful and great service
4 december 2023
Antwoord van Neptune - Chester
Hello Carl, thank you for taking the time to leave your review. We are so grateful for your feedback and we're so happy to hear you have had such a positive experience with us. Warmest regards, Amy F
Exceptional service.
From when I placed my order , my item arrived 3 days later . Very well packed and the basket I ordered was second to none . Great service Neptune.
10 november 2023
Antwoord van Neptune - Chester
Thank you very much, I hope you enjoy your Neptune purchases. Joe
Helpful staff and exchange of goods…
Helpful staff and exchange of goods done without question. Well stocked shop and up to date display.
9 november 2023
Antwoord van Neptune - Chester
Thank you very much for your lovely review, we hope to see you again soon. Joe
Office Furniture Installation
It goes without saying that the quality of the Neptune units for our office is excellent. However build quality isn’t always matched by the level of installation or on-site service. Rob our fitter took great care to make sure everything went smoothly and the assembled unit was exactly how we wanted it. Great service
9 oktober 2023
Antwoord van Neptune - Chester
Thank you Ian for the lovely review, we hope you enjoy your new office furniture and hope to see you again soon. Joe
All the staff are lovely and so…
All the staff are lovely and so helpful. The store was well stocked and everything in it was laid out beautifully. It's always a pleasure to visit.
27 september 2023
Antwoord van Neptune - Chester
Thank you very much for your lovely review and hope to see you in store again soon. Joe
Excellent service and delivery
Excellent service and delivery. Drivers very helpful unpacked and took away packaging. Delighted with my purchase.
17 september 2023
Antwoord van Neptune - Chester
Thank you for your lovely review I hope you enjoy your new purchases. Joe
Fabulous service and furniture
10 september 2023
Antwoord van Neptune - Chester
Dear Neil, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
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