Neptune - Colchester Reviews 

We moved house in November 2022 to a listed property that needed a little love and attention. We have bought and enjoyed Neptune furniture for over 12 years but only since our most recent move have we made use of the design service. What can I say, our house has been transformed into our dream home.

We have had advice and guidance on numerous projects and full designs commissioned for the living room and most recently the bedroom/bathrooms resulting in a stunning outcome that has exceeded expectation. I cant wait to go home everyday.

Special credit and heartfelt thanks to Colchester's Home Designer, Danielle Paddon, who has taken the time to get to know us, our likes and dislikes, visit our home, challenge us on design thoughts and always delivers what she has promised.

We trust Danielle 100% with her ideas and guidance, is a pleasure to work with and she is always welcome to visit the home she has helped create, we couldn't be happier.

The store is great, staff attentive and friendly, deliveries are as scheduled, fitters are respectful and efficiently excellent and quality is stunning.

Happy to recommend to anyone

Thank you

Jack & Louise

Great fast service.. really well wrapped when delivered ( I love it)

We bought 3 of your Montague high backed barstools which we have wanted for a long time for our new kitchen. There was a delay in completing the kitchen and when we went to order the stools which were in the Neptune spring 2024 catalogue for £295 each, we were shocked to discover they had gone up to £395 each. It was explained that materials costs had gone up but £100 (33%) seemed rather a lot and a much bigger increase than any of the others in this range. We still bought the stools because we knew we liked them but such a large price increase has rather dulled our enjoyment.
We find no fault in Neptune service and everyone was very polite and pleasant. The stools are as lovely as we remembered them but the price still rankles a little.

We first visited Neptune Colchester in May 2023 on a recommendation from close friends. All the staff were friendly, helpful and put us under no sales pressure. The store is beautifully presented. After a few more visits we decided to place an order in June 2024 and take advantage of their home design service. Debbie Pearce our appointed designer was spot on. Passionate, friendly and attentive to our requirements. The lead in time was acceptable from order (Jun 24) to delivery (Oct 24) yet Neptune kept in contact, it was well worth the wait. Delivery was on time and Debbie dressed our living room to give us the full ' Neptune grand reveal experience' We were not dissapointed. We have no hesitation in recommending Neptune and Debbie from the Colchester store. Thanks for all your help. Until the next time........Sandra & Paul W

Very helpful and contacted me when my item was in stock. Even loaded my item into my car.

We have been shopping in Neptune Colchester for years and we absolutely adore the products and customer service we receive

The ladies who work there are amazing and have helped us do much design the way we want our beautiful home to look , nothing is ever to much trouble for each and every member of staff.

The furniture and accessories are timeless and of excellent quality .

We have now purchased a new home and although all our Neptune furniture has come with us , there is now a excuse to purchase some new additions from this amazing brand

Friendly service and prompt delivery. Product exceeded expectations.

Great products good service. BUT why do I have to drive 25 miles to receive my refund in person when you take a £7000.00 order by telephone. You really should rethink this.

Efficient and friendly

Debbie was fantastic from start to finish. She offered lots of design options and really listened to our feedback to create the perfect look. The design is fantastic and all the items are of high quality. Neptune were available when we had any questions and the communication was great with really fast response time. I would highly recommend.

Great service and delivery
Quality furniture

Great service from store. Although my matching chair took a long time to come, once it was available store gave me 2 delivery dates/time one if which was acceptable. Delivery guys very professional.
Highly recommended

The lady who normally serves me (dark hair, glasses) is always happy and friendly - and remembers what I bought the last time I was there. She is a star.

Staff at the store were approachable, friendly and helpful. The item I wanted wasn’t available in that store so an item search was carried out and found at a different location. There was an issue with the delivery so they refunded the delivery charge and made arrangements for the item to be collected by a staff member at their next staff meeting. They went over and beyond to help and kept me informed every step of the way.

Mandy was so helpful and really understood our needs. Thank you so much for helping us create a calm and very cool look. We will be back soon

Quality beautiful products to build a great homestyle..

Always a warm and friendly welcome. Staff are so helpful especially Charlene who goes the extra mile to help with ideas and solutions. Thank you Neptune Colchester you have bought pleasure into shopping which sadly is lacking elsewhere nowadays ! 5star service.

Excellant staff