We would like to say a huge thank you to Debbie and the rest of the design team at Neptune Colchester for helping our living room design come to life. We are simply blown away by the end result and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We had looked everywhere for a new suite but kept returning to the original one we saw in this Neptune store . It is our favourite Neptune & all the ladies are friendly & helpful . The l... Toon meer
Bedrijf heeft geantwoord
I want to write a review about Alfi &Josh the delivery guys. I can’t thank them enough for their support and hard work over the last 2 days with 2 Home Design installations! Nothing was too much troub... Toon meer
We ordered the Arundel table, bench with Tilbury dining chairs and Tilbury bar stools for the kitchen island and all looks as amazing as we hoped! Alfi and Kieran who delivered, unpacked and fitted t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Binnenhuisarchitect
- Kookwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Over Neptune - Colchester
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
342 London Road, Stanway, CO3 8LT, Colchester, Essex, Verenigd Koninkrijk
- 01206 212 650
4,9
Uitstekend
266 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Superb service from incredible staff
Superb service from incredible staff. Diane, Mandy and Sarah, I can’t recommend them highly enough. Thank you.
15 april 2023
Review zonder uitnodiging
Antwoord van Neptune - Colchester
Good morning Linda
Thank you for taking the time to leave your kind words, it's so lovely to pass these onto our team. We look forward to welcome you again soon.
Warmest regards
Charlene
Assistant Store Leader
Wedding gift list
A wedding gift list was set up for a recent wedding. It was well managed and the staff were very helpful and polite when I phoned to make a purchase. We were assured that everything would be gift wrapped with an appropriate card attached.
The Bride and Groom were ecstatic when they went to collect their gifts and said everything was beautifully wrapped and ready for collection
23 februari 2023
Antwoord van Neptune - Colchester
Good morning, it was such a pleasure to host this wedding list for your friends. Thank you for taking the time to provide us with your feedback, it was our first time hosting one so i am delighted to hear you found it was easy to make a purchase.
Warmest regards
Liz Dalton
Store Leader
My favourite home accessory store
Since I discovered Colchester had a Neptunes I’ve been visiting every week or two, the staff are so helpful, I’ve ordered a few times and they always let me know as soon as my orders in….. I love the packaging and bags you get when you make a purchase, it’s the attention to detail that makes Neptune such a lovely place to shop for home accessories.
8 maart 2023
Antwoord van Neptune - Colchester
Good morning Mrs Hart,
Thank you for taking the time to leave such wonderful words. It's lovely to be able to pass this onto the team and we can't wait to welcome you in store soon.
Warmest regards
Charlene
Assistant store leader
No excuse needed
The staff all always so helpful, they don’t bother when you look round and always on hand when you do need help.
They didn’t have my item in stock so ordered it and rang me when it arrived in store.
28 februari 2023
Antwoord van Neptune - Colchester
Good Morning,
Thank you for taking the time to leave your feedback, it's so lovely to hear you have enjoyed your experience here in store and by placing an order with us. We can't wait to see you again soon.
Warmest regards,
Charlene
Assistant Store Leader
Antwoord van Neptune - Colchester
Good Afternoon Mr Davies
Thank you for taking the time to leave your kind words.
We can't wait to see you again soon.
Warmest regards
Charlene
Assistant Store Leader
Beyond expections
The personal attention, nothing is too much trouble. Our designer listened to us and identified our style but helped us to break out of what would normally be our comfort zone.
The room accurately reflects the design they came up with but with their flare for dressing the room on the day totally exceeded our expectations.
20 februari 2023
Review zonder uitnodiging
Antwoord van Neptune - Colchester
Good evening Linda,
Thank you for taking the time to leave your wonderful feedback. It's so lovely to hear that your journey and the end result exceeded your expectations. We can't wait to pass on your kind words to Debbie and Mandy. We look forward to welcome you in store again soon.
Warmest regards
Charlene
Assistant Store Leader
Kitchen stools are perfect
Kitchen stools are perfect - comfortable and stylish
Impressed with unwrapping of stools by delivery men so no packaging to be dealt with
2 februari 2023
Antwoord van Neptune - Colchester
Good evening Helen,
Thank you for taking the time to leave your feedback. It's lovely to hear and we will also pass your comments onto the dispatch team.
Look forward to welcome you in store again soon.
Warmest regards
Charlene
Assistant store leader
The atmosphere is just lovely and the…
The atmosphere is just lovely and the staff are so polite and welcoming into the store
4 februari 2023
Antwoord van Neptune - Colchester
Good morning,
It's always so lovely to hear how much our customer enjoy their experience in store - thank you for sharing. We looking forward to seeing you again soon.
Liz Dalton
Store Leader
Excellent Customer Service Experience
Always excellent customer service when visiting Neptune Colchester. Lovely staff, very helpful, always ensuring you have your chosen products from the store room rather than out on display (where possible) and always try to find the boxes which helps with transporting home. We’ll done team!
28 januari 2023
Review zonder uitnodiging
Antwoord van Neptune - Colchester
Good afternoon Andrea,
Thank you so much for taking the time to leave some wonderful feedback. We will ensure to pass on your lovely words to the team and look forward to see you again.
Warmest regards,
Charlene
Assistant Store Leader
My favourite store!
Always happy to make the hour’s drive to Neptune Colchester. The store looks (and smells) amazing.
The staff were very welcoming and I would like to thank Christine for her helpful advice. I bought some lovely things in the seasonal sale, very pleased.
28 januari 2023
Antwoord van Neptune - Colchester
Good Afternoon Mrs Hart,
It was lovely to see you in store yesterday. Thank for you taking the time to leave your feedback and we will ensure to pass on your wonderful words to Christina.
Look forward to welcome you again in store.
Warmest regards,
Charlene
Assistant Store Leader
Joyous Noel
I came into the Colchester store just before it was closing on a Sunday before Christmas with my daughter. The ladies were lovely, staying after closing time to order me an Albert 8ft Christmas Tree and then sorted out some drinking glasses as well. Excellent Customer Service, made my Christmas! Thank you all. Jo and Emily
22 december 2022
Review zonder uitnodiging
Antwoord van Neptune - Colchester
Good afternoon,
Thank you for taking the time to leave such wonderful feedback. I am so pleased the team were available to make your Christmas that extra bit special.
We hope to see you soon
Warmest regards
Liz Dalton
Store Leader
Beautiful furniture…helpful staff
Helpful and attentive staff, beautiful furniture and accessories. If I could live in the store I would 😊
9 januari 2023
Antwoord van Neptune - Colchester
Good morning Debbie,
We too would love to live in store. We often say if we had a working bathroom we wouldn't go home. So lovely to hear that our customers feel the same.
We look forward to seeing you again soon
Warmest regards
Liz Dalton
Store Leader
Outstanding service from home specialist at Neptune Colchester
Neptune at Colchester is one of my go to stores . It’s always been an enjoyable experience, and I’m fortunate because each visit I’ve received outstanding service from the home specialist Sally . She is the most helpful , polite and friendly professional individual . Her knowledge of products and Neptune is excellent. She is an asset to the company and makes the visit an experience . Always so positive and bubbly with fantastic home ideas suited to personal style. Thank you .
4 januari 2023
Review zonder uitnodiging
Antwoord van Neptune - Colchester
Good Morning Maira,
Thank you for taking the time to leave such wonderful feedback. We will ensure to pass on your kind words. We look forward to welcoming you back in store soon.
Warmest Regards
Charlene
Assistant Store Leader
Oasis of loveliness
Patient, kind, helpful, friendly, calm staff member served me in Colchester yesterday (possibly called Sarah?). I wasn’t spending a lot of money but she still gave amazing service. It was a truly pleasurable experience, an oasis of loveliness, thank you 😊
Jill Thatcher
20 december 2022
Review zonder uitnodiging
Antwoord van Neptune - Colchester
Good afternoon Jill,
Thank you for your wonderful feedback, I will be sure to pass this on to Sarah. We hope to see you again very soon and wish you a Merry Christmas.
Warmest regards
Liz Dalton
Store Leader
As always valued as a long time…
As always valued as a long time customer, good quality product, order arrived on the as promised.
5 december 2022
Antwoord van Neptune - Colchester
Good afternoon,
And a valued customer you are! Thank you for your lovely review and we hope to see you in store very soon.
Liz Dalton
Store Leader
Antwoord van Neptune - Colchester
Thank you, this is such a lovely review to receive.
Warmest regards
Liz Dalton
Store Leader
Amazing service
Amazing service, lovely ladies!! My family and I love Neptune so much
13 december 2022
Review zonder uitnodiging
Antwoord van Neptune - Colchester
Good afternoon, thank you so much for your lovely feedback and review. we hope to see you soon.
Warmest regards
Liz Dalton
Store Leader
Excellent customer service on Sunday…
Excellent customer service on Sunday and the sales assistant beautifully wrapped a Christmas gift of candles that I had purchased.
11 december 2022
Review zonder uitnodiging
Antwoord van Neptune - Colchester
Good morning, thank you for taking the time to leave us a review. Wishing you a Merry Christmas.
Warmest regards
Liz Dalton
Store Leader
Helpful and welcoming team
Helpful and welcoming team. Coffee/ Tea and gingerbread biscuits offered too. Lovely shopping experience.
10 december 2022
Review zonder uitnodiging
Antwoord van Neptune - Colchester
Good evening, so glad that you enjoyed your recent visit and got to enjoy some of Sarah's famous gingerbread. Thank you for giving us such a lovely review.
Warmest regards
Liz Dalton
Store Leader
Thank you to Neptune Colchester
Thank you to Neptune Colchester, extremely helpful staff and prompt delivery service.
3 december 2022
Antwoord van Neptune - Colchester
Good morning
Thank you for taking the time to leave your feedback. It's lovely to hear and for us to be able to pass great comments back to the team. We look forward to welcome you back in store soon.
Warmest Regards
Charlene
Assistant Store Leader
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