We are so glad that we had the benefit of Neptune's Home Design Service when redoing our living room. Our designer, Gill visited in person and understood what we were hoping to achieve whilst grappli... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This was my first Neptune order and my experience of the delivery was excellent. The staff were polite and professional and they assembled the Chawton unit, which looks lovely. I’m very pleased with m... Toon meer
Bedrijf heeft geantwoord
We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who de... Toon meer
Bedrijf heeft geantwoord
Beautifully curated collection. Quality used to be slightly better. The prices have become a little more inflated than products worth but probably due to import duties. Customer service department is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Binnenhuisarchitect
- Kookwinkel
- Woonkamermeubilairwinkel
Over Neptune - Farnham
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
16 Folly Hill, GU9 0BB, Farnham, Surrey, Verenigd Koninkrijk
- 01252 713 047
4,8
Uitstekend
198 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beautiful products
Beautiful products. Excellent service by knowledgeable staff. Was shocked to hear delivery charge is £100 even if you live next door. Decided not to order instore so went on line for free delivery.
If we all go on line your beautiful shops will not survive. Waiver the delivery fee or loose customers.Delivery by the way was on time and by 2 charming helpful young men.
29 september 2022
Antwoord van Neptune - Farnham
Hello Christine, thank you for taking the time to leave us a 5 star review. I'm really happy to hear you had an excellent service from our team & you are pleased with your purchase. We appreciate your feedback around our delivery service & we will feed this back to our HQ team. We look forward to seeing you again soon! Kind Regards Sophie
My first time at Neptune and I loved…
My first time at Neptune and I loved it! Special thanks to Lauren who was so helpful with suggesting some accessories for my house and giving me advice on how to arrange the pieces.
Mia and James were also so lovely at the till!
Thanks again, and I will be back soon!
13 juni 2022
Review zonder uitnodiging
Antwoord van Neptune - Farnham
Hello Amber, thank you so much for taking the time to leave us such a lovely review! I'm delighted to hear your first visit to us was such a positive experience. I will pass on your kind words to the team. Hope to see you again soon. Kind Regards Sophie
From the moment we walked into the…great service
From the moment we walked into the showroom the staff were helpful and pleasant. We were given an estimated delivery time of 5 weeks but our items were ready for delivery within a week. The guys who delivered it were very courteous and efficient, unpacking everything for us and taking away the rubbish. I can highly recommend Neptune.
30 mei 2022
Antwoord van Neptune - Farnham
Hello Janet, Thank you so much for taking the time to leave us such a lovely review. I'm so glad to hear you had a great experience with us & we look forward to seeing you again soon! Best Wishes Sophie
We have a beautiful Suffolk kitchen…
We have a beautiful Suffolk kitchen from Neptune , recently ordered a Suffolk sideboard but unfortunately it has a bad gap between doors! Hopefully will be sorted !
18 mei 2022
Antwoord van Neptune - Farnham
Hello Anne Marie, thank you for taking the time to leave us a review and I'm very sorry to hear there was a problem with your sideboard. It does look like all is in hand though with a replacement one being delivered to you soon. If we can be of any further help then please do get in touch with us at the Farnham store. Kind Regards Sophie
Very good products
After a bumpy start with the interior design service at Guildford (with poor follow up after an instore discussion), I have been very impressed with the quality of the service. An at-home visit was followed by a beautiful presentation of the design at the Farnham store which is well worth a visit. Fabulous room sets from kitchens to utility rooms to bedrooms. Everything is of a high quality and tastefully arranged. We know we are being sold a vision buy hey we like the vision! Will be ordering most of what was recommended.
11 mei 2022
Antwoord van Neptune - Farnham
Hello Giulietta, thank you for taking the time to leave us a review, we always welcome any feedback we receive. It's great to hear you are happy with your beautiful design by Jess from Guildford and I'm so glad you enjoyed our store here in Farnham. We hope you can visit us again soon! Best Wishes Sophie
Very pleased with Neptune
Neptune in Farnham have been great helping us with ordering and furnishing our new home. They were great in updating us on furniture arrivals and keeping some in storage for us while our home was being built. The delivery team were exemplary. We are very pleased with how the rooms look and feel. The bed is very comfortable. Thank you.
3 mei 2022
Antwoord van Neptune - Farnham
Hello Karen, thank you so much for taking the time to leave us such a positive review. I'm delighted to hear that you had such a great experience with us & I hope you continue to enjoy your lovely new home. We hope to see you again soon! Kind Regards Sophie
Utterly beautiful and brilliant from…
Utterly beautiful and brilliant from start to finish Everything was handled personally and professionally which made the whole experience worthwhile. Further Purchases made since the installation of our new kitchen have all been just as easy. From what started as a project of fear turned out to be a project of delight. Thank you Neptune
24 april 2022
Antwoord van Neptune - Farnham
Hello Carolyn, thank you so much for the taking the time to leave us such an excellent review. I was delighted to hear your positive feedback & I will be sure to pass on your comments to our design team. I hope you continue to enjoy your beautiful new kitchen for many years to come. Take care & we hope to see you again soon. Kind Regards Sophie
Excellent shopping experience from…
Excellent shopping experience from start to finish.
Helpful, accommodating staff and an array of beautiful furniture and so much more.
17 april 2022
Antwoord van Neptune - Farnham
Hello Ronald...thank you very much for taking the time to leave us such a positive review. I'm so pleased you had such a great experience with us & we look forward to seeing you again soon. Kind Regards Sophie
Quality and beautiful furniture
Quality and beautiful furniture. Knowledgable and friendly staff. Very efficient delivery service. We are so pleased with our rattan dining chairs.
14 april 2022
Antwoord van Neptune - Farnham
Hello Maggie, thank you so much for your lovely review. I'm really happy to hear that you are pleased with your dining chairs & I hope you continue to enjoy them! Kind Regards Sophie
Stunningly beautiful chairs and great…
Stunningly beautiful chairs and great service from the team. Thank you
14 april 2022
Antwoord van Neptune - Farnham
Hello Melanie, thank you so much for taking the time to leave us such a great review. I'm really pleased to hear that you are very happy with your chairs & happy to hear you had such a positive experience with us! Best Wishes Sophie
Antwoord van Neptune - Farnham
Hello Alice, thank you very much for taking the time to leave us such a positive review. I'm delighted to hear you are happy with your beautiful new table. We hope to see you again soon! Kind Regards Sophie
Lights were in stock and arrived…
Lights were in stock and arrived quickly.
Excellent service team
30 maart 2022
Antwoord van Neptune - Farnham
Hello Brian, thank you so much for taking the time to leave us such a positive review. I'm so glad you were happy with our service. We hope to see you again soon!
Kind Regards
Sophie
Great shopping exprience wanted to buy…
Great shopping exprience wanted to buy an ex display wall clock reserved for someone else ... A big thankyou to the staff @ Farnham store for being so patient and helpfull I'm not the easiest shopper to deal with so hats off to the lovely lady who dealt with the request your a 🌟
8 maart 2022
Antwoord van Neptune - Farnham
Hello Jason...thank you for taking the time to leave us such a positive review. I'm so glad the team were helpful with your purchase and you had a great experience with us! We hope to see you again soon. Best Wishes Sophie
Lovely atmosphere at Farnham
Lovely atmosphere at Farnham, welcoming and helpful staff and of course beautiful things to browse over. Staff make or break and those at Farnham make it. Took my daughter yesterday and her comment was what a relaxing place to shop. Nice.
23 januari 2022
Antwoord van Neptune - Farnham
Hello Deb, thank you for taking the time to leave us such a lovely review! We are so pleased that you had an enjoyable experience whilst visiting our store and we hope to see you again soon. Kind regards, Hannah
Kitchen Design and Installation
Kitchen Design and Installation
The design team (Gill, Sarah and Caitlin) were brilliant throughout the process and we have a kitchen that we absolutely adore! They came up with different design options and then built them out, with visuals around what each part of the kitchen would look like. This really brought it to life and helped us to then tweak the designs to make it personal to us.
The ordering process for all of the cabinetry and appliances was really well managed by Catlin and took out a lot of the faff that you anticipate when doing a new kitchen.
The installation team (Phil and Brin) were great at working with our builder to sequence taking out the existing kitchen, doing the flooring and then doing the installation once all of the cabinetry and appliances arrived. We didn't have any real challenges given the pandemic and some of the supply chain impacts, which is really testament to how amazing the team were in managing the end to end process.
We would like to say a huge thank you to Neptune and the team at Farnham! We are so thrilled with the kitchen and it's all down to you guys.
Jon and Laura Brown
21 januari 2022
Review zonder uitnodiging
Antwoord van Neptune - Farnham
Hello Jon....Thank you so much for taking the time to leave such a fantastic review for our kitchen design & installation team. I am thrilled that you are so happy with your experience & I will be sure to pass on your kind words to all involved. I do hope you will continue to enjoy your beautiful kitchen for years to come. Warm Regards Sophie
Excellent Service!
Our concern was sorted quickly and efficiently without a fuss and a replacement item sent promptly to our home address. Excellent service, thank you.
16 januari 2022
Antwoord van Neptune - Farnham
Hello Anne, thank you for taking the time to leave us such a positive review. I'm very happy to hear that your issue was dealt with efficiently and you were pleased with our service. Take care & we hope to see you again soon.
Kind Regards Sophie
Damaged and incorrect items
Neptune delivered us a damaged chest of drawers and a headboard with the wrong fabric on. A new delivery date and collection date was arranged but the delivery drivers couldn’t find us, so I am still left with a damaged item and an incorrect item. This isn’t first experience of order from Neptune and it’s not been a great success so far.
4 januari 2022
Antwoord van Neptune - Farnham
Hello Lisa....Thank you for taking the time to leave us a review and I'm very sorry to hear of your disappointing experience. It was good to speak to you earlier and I will look at getting this resolved for you. If I can be of further help then please contact me in the Farnham store. Kind Regards Sophie
Antwoord van Neptune - Farnham
Thank you so much for taking the time to post a review. I hope you have a lovely festive period. Best wishes, Laura.
Fantastic service
Fantastic service, all furniture fully assembled. Prompt and polite delivery of a dining table and coffee table.
22 december 2021
Antwoord van Neptune - Farnham
Thank you so much for taking the time to leave a review. I hope you've had a lovely Christmas and we look forward to seeing you back in our store. Best wishes, Laura.
Antwoord van Neptune - Farnham
Hello Dale,
Thank you for taking the time to leave us such a lovely and positive review. The team at Neptune Farnham wish you a very Merry Christmas!
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