Lottie, the kitchen designer suggested some excellent ideas during the design process and worked with us through the installation process with regular site visits. Henry and his team kept to the times... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Service with a genuine smile. My fabulous new bed arrived on time, delivered by two lovely guys. Many thanks Neptune, Alfie and Josh
Bedrijf heeft geantwoord
Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... Toon meer
Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Binnenhuisarchitect
- Kookwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Over Neptune - Hailsham
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
North Street, BN27 1DQ, Hailsham, East Sussex, Verenigd Koninkrijk
- 01323 849483
4,9
Uitstekend
169 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful.
10 november 2023
Review zonder uitnodiging
Antwoord van Neptune - Hailsham
Thank you for taking the time to leave your positive review Catriona. The Hailsham team x
The furniture is to die for
The furniture is to die for. Wonderful welcome tea and coffee offered brilliant customer service from Lucy & Emily. I am saving up for a wardrobe l have my eye on 👀😁
3 oktober 2023
Review zonder uitnodiging
Antwoord van Neptune - Hailsham
Thanks for the wonderful review Lee. Lucy and Emily are delighted and look forward to seeing you soon! Toby and the Hailsham Team
As always excellent service!
Great wall art purchased and as always excellent service from the Hailsham branch! We always thoroughly enjoy a trip to the showroom!
26 september 2023
Antwoord van Neptune - Hailsham
Dear Paul, Thank you for taking the time to leave a lovely review. We are delighted to hear your enjoying the wall art an i will ensure your comments are passed onto the Hailsham store. We look forward to welcoming you back in the near future. Best wishes Victoria
Great service
The helpfulness of everybody I spoke with on the phone and in store and the delivery guys were amazing and so nice! Well done Neptune you’ve nailed the customer service 👏
11 september 2023
Antwoord van Neptune - Hailsham
Thank you so much for your kind words about our team Tracey. We hope to see you again soon . Neptune Hailsham x
Store is inviting to look around
Store is inviting to look around . Staff helpful and informative and always offer you a coffee . The furniture is of the highest quality and so is all the other products they sell .
7 augustus 2023
Antwoord van Neptune - Hailsham
Very kind and lovely review. Thank you! Toby and Team
Wonderful staff
Wonderful staff, so helpful, knowledgeable and informative !
Beautiful ,timeless quality products.
Nothing is too much trouble , great customer care!
7 augustus 2023
Antwoord van Neptune - Hailsham
Thanks so much for your lovely review Gaynor, and your continued support. We love seeing you in store and in your beautiful home! Toby and Team
Cheered in store
Its a miserable wet Monday in August, and I had seen that Neptune had a sale on, so popped in to get some wonderful washing up liquid, and I was offered a coffee! That was so welcoming, the most delicious coffee arrived in one of Neptune’s fabulous cup and saucers! I was served by a lovely young woman (Shannan) and got some excellent items (I also had to buy a cup and saucer!) I love the quality and harmonious displays and often go just to get some inspiration!
31 juli 2023
Review zonder uitnodiging
Antwoord van Neptune - Hailsham
Thanks so much for your lovely review Anu. I have passed it on to the team and Shannan in particular. Come and see us again soon. Toby and the Hailsham team.
Lovely store
Always a pleasure visiting this store. Staff are very pleasant and helpful. Small hiccup with light shades, but happily sorted.
16 mei 2023
Antwoord van Neptune - Hailsham
Huge thanks for your kind review Tilly, we really appreciate it! Toby and Team
I pop into Neptune whenever I can get…
I pop into Neptune whenever I can get to Hailsham.
I already have their Chichester kitchen, a couple of their dining tables, sideboard, consul tables and coffee
tables. I can always find an excuse to buy their faux flowers, candles, soap etc and paint.
I am always greeted with friendliness and politeness
and the staff are unfailingly helpful,
and always have an enjoyable visit.
30 mei 2023
Antwoord van Neptune - Hailsham
Thanks so much for your lovely words and loyal custom Madeleine! See you soon we hope. Toby and Team
Visited the Hailsham store recently and…
Visited the Hailsham store recently and all of the staff were very welcoming and incredibly helpful. Having just started a home renovation project, I was very impressed in particular with Shannon’s help and knowledge that she has on your all products. Shannon was easy to talk to and helped me purchase some lovely items. I have a feeling I will be spending a lot more time (and money) in your store in the future. Thanks Shannon for your assistance.
28 april 2023
Review zonder uitnodiging
Antwoord van Neptune - Hailsham
HI Alice, thanks for your lovely review, I've passed it on to Shannan and the team and they're thrilled, Toby
Expert and friendly advice.
22 april 2023
Antwoord van Neptune - Hailsham
Thank you so much Karin, we're very grateful. Toby and the Hailsham Team
Lovely experience
Lovely experience in store was greeted by friendly welcoming staff. Offered a lovely coffee. Showroom was inspiring.
3 april 2023
Review zonder uitnodiging
Antwoord van Neptune - Hailsham
That's an equally lovely review! So kind, thank you. Toby and Team
Antwoord van Neptune - Hailsham
Thanks for your lovely feedback Jane, very much appreciated! Toby and Team
We took our daughter
We took our daughter, who has just bought a flat, to the Hailsham branch. We've used this branch to refurbish our kitchen and have bought several other items of furniture. The service has always been professional and friendly. Our daughter fell in love with the store and bought several items. As usual the service was first class. We will be returning.
15 april 2023
Review zonder uitnodiging
Antwoord van Neptune - Hailsham
Huge thanks for your lovely review Danny. We'd love to help your daughter with her new flat, she just needs to ask Charlotte, Katie or Lottie should she want any advice. Hope to see you both soon. Toby & Team
Antwoord van Neptune - Hailsham
Daryl, it's always a pleasure to see you both in Hailsham. Thanks so much for your continued support. See you soon we hope. Toby and the Team
Staff very pleasant and helpful
Staff very pleasant and helpful. So far everything has turned up on time. Very happy.
11 april 2023
Antwoord van Neptune - Hailsham
Dear Sandra and Chris, thanks so much for your lovely review and your continuous support, we truly appreciate it. See you soon we hope. Toby and the Team
Good product and prompt delivery
7 maart 2023
Antwoord van Neptune - Hailsham
Thanks Carol!! See you soon we hope. Toby
The 2 ladies couldn’t have been more…
The 2 ladies couldn’t have been more helpful. Went in there with no idea what I wanted. Came out with loads. Greeted with a lovely cup of coffee too!
14 februari 2023
Review zonder uitnodiging
Antwoord van Neptune - Hailsham
Thanks so much for your lovely review Hayley. I'm so pleased that you were looked after by the team. Come back and see us soon. Toby and the Hailsham Team
Just customer service wanted to say.
Just wanted to say.
That Emily gave the best customer service. She is an asset to the company.
She made my friend and I very welcome
Putting us at ease. At times it can feel a bit sterile in the store.
A smile goes a long way.
24 januari 2023
Review zonder uitnodiging
Antwoord van Neptune - Hailsham
Thanks so much for taking the time to review the store and Emily in particular. Very good feedback and much appreciated. Toby and Team
Happy furniture customer
Staff in store very helpful. We were kept fully up to date with regard to delivery of our items. The delivery crew were on time and were very friendly and helpful. We would not hesitate to recommend.
6 januari 2023
Antwoord van Neptune - Hailsham
Huge thanks for your lovely review Michelle, we love this kind of feedback! See you soon we hope. Toby and the Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.