نسما للطيران Nesma Airlines Reviews 59

Very disappointed with Nile Air after the cancellation of flight NE21 from Luxor to Cairo on 6 March 2026, less than 24 hours before departure.

This last-minute cancellation caused us serious inconvenience during our trip. Because of it, we had to pay €380 for a private van to get to Cairo, and the journey took around 8 hours. As a result, we lost visits we had already booked in advance and wasted a big part of the very limited time we had there, since we only had 2 days in Cairo.

We are still waiting for a fair resolution, including a full refund and clarification regarding any compensation applicable in this situation.

Passengers:
Nuno Alexandre Pereira Sousa
Mariana Batalha Soares

We hope Nile Air takes responsibility for the disruption and treats its passengers with the respect they deserve.

#NileAir #FlightCancelled #TravelComplaint #PassengerRights #LuxorToCairo #Refund #TravelDisruption

Keine Infos zur Verspätung,warum,wieso? Maschine war innen OK,aber auch hier keinerlei Infos von der Besatzung..hinsetzen, anschnallen und los. Keine Begrüßung beim Einstieg,die Mädels hatten mit sich zu tun. Mittlerweile haben diese Billigflieger nichts mehr mit Komfort zu tun.

3 Stunden Verspätung. Keine Information und Entschuldigung. Sitzabstand ist selbst für kleine Mensch unwürdig. Nie mehr wieder.

Fast 3Std Verspätung
Im Flieger keine Entschuldigung oder Begrüßung
keine Sicherheitseinweisung
WC gross und sauber
Sitzplätze sehr eng
1Flasche Kostenloses Wasser
Würde nicht mehr mit Nesma fliegen

Der Flugbegleiter ( er war der einzige mänliche Cabin crew) beim Rückflug von Hurghada nach Berlin( 04.04.2026) forderte mich die Toiletten hinten im Flugzeug zu benutzen, weil die Toilette vorne angeblich vom Pilot benutzt werden soll. In der Wahrheit war er nur genervt, weil er beim Quatschen mit seiner sich gestört wurde.

Der Flug hat mehrere Stunden Verspätung und es werden keinerlei Informationen diesbezüglich bekannt gegeben. Ich habe sowas noch nie erlebt und werde nie wieder mit dieser Airline reisen!

My husband had a flight from Cairo to Italy, he is Egyptian with a Swiss residence visa, I was supposed to pick him up at the airport and go back to Switzerland with the car. Which is totally fine and among the regulations (Schengen agreements and all, the visa is valid to travel to Italy 100% no doubts we have done it many times). They didn't let him board because according to them the visa wasn't valid in Italy. Unhelpful staff, more unhelpful customer service by the phone, totally incompetent and they are not aware of any rule it seems. We tried with supervisors, they just said it was "company policy" (????) and they had no idea what to do but he could not board. Don't travel with them if you don't want to find yourself stuck somewhere

Edit: we asked for a refund but they can't do anything since for them it's like he was not there. They stole our money. (EgyptAir the next day let him board no issue so it wasn't our problem)

They changed scheduled flight on 6th March and timing. So I asked Booking.com to communicate that we should get a refund. And also unlikely that we will be able to make our trip. No response. I wrote to them - directly - on 6t March - using wecare email as they put on their website. No one bothered to respond. Very unlikely they even read those emails or try to care for their customer. We are unable to catch the new flight of 11th. Looks like $297 is gone

للاسف سواء إدارة وسواء تشغيل
رحلات كتير بتتاجل والمعامله غير حسنه

First time I book this airline flight was at 5.15 in screens was 2h late no explanation nothing.
After suposto departure at 7am at 7.30 started boarding and at 8.20 pilot come late.
No sorry no compensation nothing.

Shitiest flying experience ever. Horrible interior, delays, disorganised and it feels like a market not airline. Only good thing is the crew are patient enough

Unser Flug mit Nesma Airlines von Leipzig/Halle nach Hurghada kam mit einer Ankunftsverspätung von knapp vier Stunden am Zielort an. Als Grund wurde am Flughafen ein technischer Defekt genannt.

Während der Wartezeit erhielten wir nur wenige Informationen.

Nach dem Flug habe ich versucht, den Vorgang direkt mit der Airline zu klären. Auf mehrere Kontaktaufnahmen erhielt ich jedoch keine inhaltliche Rückmeldung.

Insgesamt war die Erfahrung enttäuschend. Bei Problemen empfand ich die Kommunikation als unzureichend. Reisende sollten dies bei ihrer Entscheidung berücksichtigen.

Nesma Airlines One of the Worst Airline Experiences the worst airlines in the world.
The ground staff at Cairo Airport were extremely rude, aggressive, and unprofessional. There was no respect, no manners, and no willingness to listen or explain. The behavior felt careless and arrogant, as if passengers’ rights and dignity meant nothing.
An airline that treats passengers this way does not deserve trust or recommendation. Management seriously needs to review staff training and behavior because this level of service belongs in a scrap yard, not the aviation industry.
❌ I strongly advise people: Do NOT use Nesma Airlines.

Cancelled our flight at 11pm. Phone lines and contact not open until 9am. All they would offer us is a flight 3 days later, even though could see other available flights online. Having an absolute nightmare getting a refund. Absolutely unhelpful customer serivce that deliberately makes everything difficult. Avoid at all costs.

Volo CAI–MXP del 09/01/2026 con partenza prevista alle 15:30. Il volo ha subito numerosi ritardi, fino a essere cancellato per problemi tecnici dopo ore di attesa.
Siamo stati imbarcati due volte, trattenuti oltre 3 ore a bordo, riportati al gate e infine l’aereo ha effettuato una frenata brusca in pista prima della cancellazione definitiva.
Nessuna assistenza adeguata: niente pasti, bevande o informazioni chiare.
La compagnia proponeva un volo alternativo il 11/01 diretto alle ore 2.00, ma sono stato costretto a comprare a mie spese un altro volo con un’altra compagnia, il 10/01 alle 12.45, diretto, per poter rientrare.

Everything was perfect! Great service

Hatten schon Bedenken wegen der schlechten Bewertungen, aber kann es aktuell nicht bestätigen. Sind gestern von Hurghada nach Berlin geflogen. Hatten leicht Übergepäck und mussten nix zahlen. Haben ohne Probleme oder extra Zahlung zwei Plätze mit mehr Beinfreiheit bekommen. Reservierung war vorher nicht möglich. Flugzeug war sauber und Personal sehr freundlich. Haben nur Wasser bekommen, anderes Essen gegen Bezahlung, aber dass machen andere Airlines auch. Ja keine Bildschirme vorhanden, aber die haben z.B. Eurowings auch nicht. Also Fazit: Alles gut, nicht anders als Eurowings & Co.

Sind zum 1. Mal mit Nesma geflogen und hatten nichts zu Beanstanden. Jedem Reisenden wurde nach Abflug 1 Flasche Wasser gereicht. Auch denen die schon geschlafen haben, wurde vorsichtig eine Flasche Wasser hingestellt. Wer im Anschluss Getränke oder was zu Essen haben wollte, musste dann bezahlen. Völlig normal. Man sollte aber Bargeld parat haben, da auf der Rückreise nur Bargeld akzeptiert wurde. Die Sitze waren in Ordnung,die Toiletten sauber,das Personal professionell. Der Pilot hat einen Butterweiche Landung hingelegt. Was will man mehr. Auf dem Rückflug mussten alle Passagiere 45min im Flieger auf dem Rollfeld in Hamburg warten. Im Nachhinein kam raus das alle Passagiere aller Airlines warten mussten. Was dem Wetter geschuldet war. Also hier auch nichts mit "Billig Airline". Wie so einige großkotzigen Passagiere/Patienten wütend rausposaunt haben. Wir waren zufrieden und können Nesma Airlines mit ruhigem Gewissen weiterempfehlen.

This was by far the worst airline experience of my life, and I travel frequently around the world.

This was a Cairo–Aswan flight, originally scheduled to depart at 10:00 AM. We were first informed that the flight was delayed by one hour, which we accepted. However, the reality was very different — by 12:25 PM we were still waiting for the plane to take off, with no clear information or explanation.

The chaos started at check-in. There were only two counters serving all passengers, forcing us to stand in line for more than 30 minutes just to receive our boarding passes, all while being reassured that the delay would be minimal.

We then proceeded to the gate at the announced time, only to be left waiting in a hall for over an hour before being taken to the aircraft by bus. The situation became completely unacceptable when we were packed into an extremely overcrowded bus and then locked inside it because the aircraft was not ready.

The conditions were unsafe and inhumane. My wife was close to fainting, and to make matters worse, we were traveling with our young daughter, making the situation extremely stressful and difficult to endure. There was no assistance, no priority handling, and no concern shown by the staff.

Eventually, we were taken to the plane, where we continued waiting without knowing the actual departure time. There were no announcements, no updates, and no accountability.

When passengers tried to ask for information, the response was shocking: staff said they work from early morning and “don’t know anything” about the situation. This level of ignorance, lack of responsibility, and disregard for passengers — especially families with children — is unacceptable.

This experience reflects severe mismanagement, extremely poor communication, and zero customer service standards. I have traveled extensively across the world and have never experienced anything as bad as this.

I strongly do NOT recommend Nesma Airlines. Avoid it if you value your time, safety, and basic human respect.