Great agency with an excellent team. The staff are professional, supportive, and always willing to help. The clients are lovely to work with, and Newcross is one of the most organised companies I’ve c... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I'd like to give a big shout out to the young man on the A&E reception called Dean. He was absolutely fantastic. He was polite, professional and kept my brother and I regularly updated to my Mum's... Toon meer
I have been working with Newcross Healthcare for almost four years now, and I can honestly say that my experience has been amazing. The management is very supportive, professional and approach... Toon meer
Bedrijf heeft geantwoord
I live in a high widely populated area with loads of nursing homes. Newcross only offered me a few shifts then nothing for a year. They said they’d help and look into it but never did. What a huge was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Newcross Healthcare provides compassionate, professional healthcare staff to care homes, hospitals, and communities nationwide — 24/7
Contactgegevens
48 Chancery Lane, WC2A 1JF, London, Verenigd Koninkrijk
- www.newcrosshealthcare.com
4,1
Goed
382 reviews
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Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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React well and quickly to queries
11 maart 2024
Review zonder uitnodiging
Love my agency the app is easy to use and effective
I’m really happy with the health force go app the staff are very quick to resolve any problems I have also worked for newcross for many years I love my agency I have grown as a person had lots of opportunities to to develop my skills I would be lost without my agency given me and my family good standard of living best payed agency out there
10 maart 2024
Review zonder uitnodiging
Thy help at time
9 maart 2024
Review zonder uitnodiging
Very helpful and excellent communication
Very helpful and excellent communication
9 maart 2024
Review zonder uitnodiging
The online support team are helpful and…
The online support team are helpful and reliable
7 maart 2024
Review zonder uitnodiging
The ability to resolve my queries on…
The ability to resolve my queries on time
7 maart 2024
Review zonder uitnodiging
Henry was kind enough to help me track…
Henry was kind enough to help me track my reference and assured it would be sent and it was 😊I’m delighted
7 maart 2024
Review zonder uitnodiging
This message is from a happy agency…
This message is from a happy agency member who’s been with it from 2018 when we use to send the paper timesheets to the main office in Cornwall,
And now we are using the cutting edge technology and innovative technology aka artificial intelligence through a well developed application by a professional and powerful minds.
And probably in the nearest future this brilliant idea will be implemented Nationwide in UK’s work force, in all industries!! All the stars 🌟 from the sky above for the entire NEWCROSS FORCE!!! 🎩🤘🖤
7 maart 2024
Review zonder uitnodiging
Fast replies
Fast replies. The agent that assisted me was polite and helpful
7 maart 2024
Review zonder uitnodiging
Deep disappointment in online staff and APP
App crashes CONSTANTLY (never worked properly since day one). Online support/robots just copy-pasting the same texts for weeks/months INSTEAD of making SIGNIFICANT CHANGES or improvements in the app or in the communication with their own staff!!! And years passed and passing by...!!!
No one picks up the phone during working hours, you have some chance to talk with a person JUST at night ("out of hours number"), after hanging for 20-30-40min on the phone :(
During the day they pick up the phone just for some clients, but not for staff.
7 maart 2024
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Hi Lina
Thank you for sharing your feedback with us. We are sorry to hear about the challenges you've been facing with the app crashing and the communication channels available.
We understand the importance of having a reliable platform for picking up shifts, and we would therefore like the opportunity to assist you in resolving the issues with your app.
We have recently updated the app to enhance it's performance with very positive feedback, and we encourage you to reach out to our dedicated digital engagement team via the app's help and support option. Here they will provide you with immediate assistance and attempt to identify what may be causing the issues you are experiencing.
Regarding communication, we have implemented live chat as a convenient way for staff to get instant responses. However, we recognise that some issues may require urgent attention, this is why we offer the option to call in and speak to someone directly for anything urgent that requires immediate attention, 24 hours a day.
Our team is dedicated to ensuring a seamless experience for all of our staff members, and we are committed to providing support to ensure all app functions smoothly and efficiently. Your satisfaction is our priority, and we are here to assist you in any way we can to ensure your experience is consistent and fulfilling.
We look forward to hearing from you so that we can resolve any issues with you.
Excellent response time
Excellent response time, issue resolved in a timely manner. I am more than satisfied.
5 Star
6 maart 2024
Review zonder uitnodiging
Yes they sorted my query
Yes they sorted my query. Great customer service.
5 maart 2024
Review zonder uitnodiging
It’s always very swift
6 maart 2024
Review zonder uitnodiging
The service rendered to the staff…
The service rendered to the staff always superb when it comes to urgent matters.
Try to make us happy the way we worked as a team to make Newcross proud.
6 maart 2024
Review zonder uitnodiging
Very helpful
6 maart 2024
Review zonder uitnodiging
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