I took out a trial of New Scientist but decided it was not worth the subscription cost. When I tried to cancel, I found the process less than straightforward. If you are considering a trial, I reco... Toon meer
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Used to be brilliant, since it’s takeover by a company more interested in equality of outcome rather than science it seems to have become more like ‘hello’ magazine. One recent article called for the... Toon meer
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Took out time limited offer and cancelled in good time. They ignored cancellation and took further £65 from card. They reluctantly agreed to refund within ten working days. At end of period said probl... Toon meer
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You start a trial with the intention of giving the product a go. You set up a reminder on your calendar to either cancel or continue with subscription. They process the renewal charge more than one... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Science news and science articles from New Scientist
Contactgegevens
2 Derry Street, W8 5TT, London, Verenigd Koninkrijk
- www.newscientist.com
1,2
Zeer slecht
253 reviews
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Rip-Off!
The same here. I realised that I have been charged £199 when their website says subscription is £117! After contacting them twice, this was their reply:
"We always endeavour to give our subscribers the best savings however, due to the increasing cost of production there is a need to increase subscription prices. We’ve tried to absorb increases to our costs for our existing subscribers for as long as possible." So existing customers are been charged an extra £82. How outrageous!!! I will unsubscribe too and check the legality of this.
15 maart 2025
Review zonder uitnodiging
Antwoord van New Scientist
We apologise for any confusion regarding our renewal process. Our terms and conditions do state that this is an auto-renewing product. You can manage your subscription via your account or by contacting subscriptions@newscientist.com
Antwoord van New Scientist
We are sorry to hear that you are considering cancelling your subscription. We will be in touch shortly address any concerns you have and to action your cancellation request.
Im joining many other reviews regarding…
Im joining many other reviews regarding the app 'revoking' my subscription and therefore not able to view content on an almost monthly basis even though I was paying automatically. I was also paying $35AUD for digital content and realised that the subscription price had dramaticaly fallen in price and I was not notified. Another bug bare is the inablilty to supply a straightforward cancellation option. It is a sneaky non-transparent practice and dangerously shirking consumer rights.
31 december 2024
Review zonder uitnodiging
Antwoord van New Scientist
We are sorry to hear about your experience in your subscription's cancellation.
Please be informed that we can be able to assist with your request; you may contact our dedicated customer services email address at subscriptions@newscientist.com or call our dedicated customer services hotline number, which is +44 330 333 9470, so that we can offer you a discount or to compensate you accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards, Justin
DO NOT SIGN UP
DO NOT SIGN UP
To cancel you need to email them, this extra friction is in bad faith. There should be an automated option.
6 januari 2025
Review zonder uitnodiging
Antwoord van New Scientist
We are sorry to hear about your experience in cancelling your subscription.
Please be informed that we have this extra process in line with the GDPR Guidelines, so no data privacy breach can happen to the subscribers. For us to assist you furthermore, you may contact our dedicated customer services email address at subscriptions@newscientist.com or call our dedicated customer services hotline number, which is +44 330 333 9470, and one of our agents will endeavour to assist further.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards, Justin
I have just contacted new scientist…
I have just contacted new scientist regarding pricing. Via the new scientist app settings button I was given an automatic renewal price of £99.99. I was unpleasantly surprised to be charged £199.00. An email got what appeared to be a stock answer since some details of my subscription were incorrect. A call to customer support got no further so on the basis of the abysmal customer support and at best misleading pricing I have reluctantly had to cancel my subscription.
6 januari 2025
Review zonder uitnodiging
Antwoord van New Scientist
We are sorry to hear about your experience in your subscription's renewal.
Please be informed that we can be able to assist with your request; you may contact our dedicated customer services email address at subscriptions@newscientist.com or call our dedicated customer services hotline number, which is +44 330 333 9470, so that we can offer you a discount or to compensate you accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards, Justin
New Scientist replies to emails without…
New Scientist replies to emails without reading them first.
I get totally irrelevant replies.
I have been complaining to them that it is impossible to find their letters page in the online version, for years now!
19 december 2024
Review zonder uitnodiging
Antwoord van New Scientist
We are sorry to hear about your experience in contacting our email team
May you please give us a call at our our dedicated Customer Services hotline number which is +44 330 333 9470 and one of our Agents will be endeavour to assist further.
We look forward in hearing from you shortly.
Kind regards, Justin
Do not subscribe to "New Scientist"…
Do not subscribe to "New Scientist" magazine. They are politically biased and subjective in their writing. They are not a good source for the uniformed. I was not happy with their content, so I asked to cancel my subscription. They will not do it, they force yo to take remaining issues, and merely say they will not auto-renew you (I did not have that as an option anyway). VERY poor business practice forcing a person to buy yet to be printed issues! Beware. ARF PhD.
16 december 2024
Review zonder uitnodiging
Antwoord van New Scientist
We are sorry to hear about your experience in cancelling your subscription.
Please be informed that we can be able to assist with your request, you may contact our dedicated Customer Services email address at subscriptions@newscientist.com or call our dedicated Customer Services hotline number which is +44 330 333 9470 and one of our Agents will be endeavour to assist further.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards, Justin
Frustrating Access
On reviewing New Scientist reputation on Trustpilot I believe you have purposely made it difficult to unsubscribe. Signing into the account is easy, but it seems we have to sign into the same account again when we need to “easily” manage our subscriptions.
I could not cancel my subscription because I could not access my account a second time to do it myself - due to a constant message that my email does not match my subscription number, the same subscription number that could only be accessed by signing into my account for a third time. Unbelievably frustrating.
This is such a disappointment for a magazine that I highly regard. Your subscription cancellation process is infuriating.
15 december 2024
Review zonder uitnodiging
Antwoord van New Scientist
We are sorry to hear about your experience in cancelling your subscription.
Please be informed that we can be able to assist with your request, you may contact our dedicated Customer Services email address at subscriptions@newscientist.com or call our dedicated Customer Services hotline number which is +44 330 333 9470 and one of our Agents will be endeavour to assist further.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards, Justin
Great magazine, terrible customer service.
The title is great, the customer service is not.
I have been subscribed to NS for 4 years now and love reading each issue. The problem comes when you need to speak to their customer services.
My subscription auto renews in December and I needed to change the account the payment it comes out of. I emailed several times only to be told my account couldn't be found, then finally was sent my subscriber number after 5 days of back and forth.
I called the customer service line with my number and spoke to the renewals team who couldn't find my account again, then hung up on me.
I called back and explained again what had happened, and was told that my subscription finished December 2024, and was put on hold to sign up for another year when I was hung up on again.
I called back for a third time and spoke to someone else who said that my auto renewal had already been processed to cover me until Dec 2025 and £199 had been taken from my account, the one I didn't want to pay with.
How can one customer service department get it so wrong? Hanging up on people and then giving them different stories entirely? I have had to ask for a refund of this payment and have cancelled my subscription.
10 december 2024
Review zonder uitnodiging
Antwoord van New Scientist
We apologise for any confusion regarding our renewal process.
Our terms and conditions do state that this is an auto-renewing product. You can manage your subscription via your account or by contacting subscriptions@newscientist.com.
To enable us to further discuss and assist with your refund request, may you please contact our dedicated Customer Services email address at subscriptions@newscientist.com.
Kindly contact us at your earliest convenience and we will endeavour to further assist.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards, Justin
Same rip off as others here
Same rip off as others here. Rolled over my subscription without my permission. Then, by the time I’d noticed, they said I wasn’t eligible for a refund. Highway robbery.
14 november 2024
Review zonder uitnodiging
Antwoord van New Scientist
We apologise for any confusion regarding our renewal process.
Our terms and conditions do state that this is an auto-renewing product. You can manage your subscription via your account or by contacting subscriptions@newscientist.com.
To enable us to further discuss and assist with your refund request, may you please contact our dedicated Customer Services email address at subscriptions@newscientist.com.
Kindly contact us at your earliest convenience and we will endeavour to further assist.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards, Ruella
The subscriber has passed and I can't get a refund
The subscriber has passed and I'm trying to organize a cancellation and refund. I managed to do this successfully with 5 other magazines, but this seems to be too complicated for New Scientist who have promised a Supervisor call back, but can't seem to even organize that.
11 november 2024
Review zonder uitnodiging
Antwoord van New Scientist
We are sorry to hear about your experience in canceling your subscription and getting a refund.
To enable us to further assist with your request, please contact our dedicated Customer Services email address at subscriptions@newscientist.com, and one of our agents will endeavour to assist with your query.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards, Ruella
Can't cancel your subscription
Exactly the same experience as many others. Cancelling is nigh impossible without calling them (an illegal practice now). Don't subscribe unless you want to lose several more instalment fees before they actually stop charging you.
21 oktober 2024
Review zonder uitnodiging
Antwoord van New Scientist
We are sorry to hear about your experience in cancelling your subscription.
Please be informed that we can be able to assist with your request, you may contact our dedicated Customer Services email address at subscriptions@newscientist.com or call our dedicated Customer Services hotline number which is +44 330 333 9470 and one of our Agents will be endeavour to assist further.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards, Ruella
Submitted a cancellation request within…
Submitted a cancellation request within time. Have been charged.
UPDATE:
I called up and spoke with an associate who said I would be refunded etc. panicked today to receive my copy of new scientist and that my subscription was active until Jan ‘25.
Emailed and query was dealt with today and confirmed refund. Better than previous interactions, but still should not have happened.
15 oktober 2024
Review zonder uitnodiging
Antwoord van New Scientist
We are sorry to hear that you wish to cancel your subscription.
To enable us to further assist with your cancellation and refund request, may you please contact our dedicated Customer Services email address at subscriptions@newscientist.com or call our dedicated Customer Services hotline number which is +44 330 333 9470.
Please contact us at your earliest convenience and we will endeavour to further assist.
Kind regards, Ruella
WORST customer service
New Scientist has great content, but the ABSOLUTE WORST customer experience possible. It's like trying to quit the gym. You have to call them to cancel, they make you wait on hold, then they try to hard-sell you into continuing your sub. Way to, you pissed me off.
24 september 2024
Review zonder uitnodiging
Antwoord van New Scientist
Firstly, please accept our sincere apologies in the delay of responding to you.
We are sorry to hear about your experience with our customer service team, and we take your feedback very seriously. Rest assured, we will address this right away as we are committed to delivering the highest level of service to our subscribers. Kind regards, Justin
A great magazine but
A great magazine, full of interesting articles. They lose a star for making it impossible to change to a digital only subscription and/or cancel without having to contact them manually. A poor policy and one clearly designed to make it more difficult for subscribers to leave. Honestly, all of these companies that engage in this kind of behaviour (and there are many) really need to examine whether this is a good policy as it makes one far less likely to want to subscribe again and generally leaves a bad taste in the mouth.
EDIT: so they cancelled my subscription, but refunded no money. This is just brilliant New Scientist. Now I have paid for a subscription that I don't even get. This is either incompetence (less likely) or active thievery (more likely) but at this stage I can't tell for sure. I was intending to switch to a digital only subscription but this is increasingly becoming a very unlikely proposition.
New Scientist is actively engaging in the worst practices and really needs to examine what it stands for.
10 september 2024
Review zonder uitnodiging
Antwoord van New Scientist
Firstly, please accept our sincere apologies in the delay of responding to you.
We apologise for any confusion regarding our renewal process. Our terms and conditions do state that subscriptions are an auto-renewing product. You can manage your subscription via your Manage My Account profile or by contacting subscriptions@newscientist.com. Since changing your subscription's package midterm can cause conflict with its expiry date and renewal cost, we can change it via contacting us through our email address or our dedicated Customer Services hotline number which is +44 330 333 9470, so we can change it for you to your preferred package and subscription length. Kind regards, Justin
Antwoord van New Scientist
Firstly, please accept our sincere apologies in the delay of responding to you.
We would like you to take advantage of your subscription to New Scientist, and find it useful and enjoyable. If you have any questions regarding your subscription, please do not hesitate to contact us at our email (subscriptions@newscientist.com) so we can assist you further. Kind regards, Justin
Sudden price hikes - but only for existing subscribers!
Had a subscription for the online access and print magazines. Paid £149 last year, a little more than the previous year. This year £249 was deducted from my account. A quick search showed the current fees for an annual online and print subscription are £165. Raised the issue with PayPal, but apparently New Scientist are disputing the discrepancy, for an existing subscriber it should be £249. Scam company tactics.
19 augustus 2024
Review zonder uitnodiging
Antwoord van New Scientist
Firstly, please accept our sincere apologies in the delay of responding to you.
We are sorry that you find the subscription with New Scientist to be expensive. If you would like more information about this, please email subscriptions@newscientist.com. Alternatively you can give us a call at our dedicated Customer Services Hotline number which is +44 330 333 9470, so we can discuss more affordable rates and offers that are available for your subscription. Kind regards, Justin
Why am I getting emails from…
Why am I getting emails from "newsletter @ e.newscientist dot com" saying that to avoid suspension of my Xfinity account I should log on to the email and update my payment info.
I don't have Xfinity and know scams but is new scientist running a scam?
20 juli 2024
Review zonder uitnodiging
Antwoord van New Scientist
Firstly, please accept our sincere apologies in the delay of responding to you.
We are sorry for any inconvenience our emails have caused you. You can control the emails you receive from us by logging into your account and updating your preferences. For further assistance, please email subscriptions@ns.newscientist.com. Kind regards, Justin
The most appalling service I have…
The most appalling service I have encountered from a Company, bar none. I got no warning my yearly subscription payment method had expired, just an email to say it had done so. Ok fine - I renewed through Paypal. The payment went through fine. Now 9 days later, I still haven't had my account updated as paid, I have had zero answers to my emails, and the telephone number on the email they originally sent doesn't even work. Each time I have spoken to someone on the phone about this, it's been like navigating a maze trying to get to the correct person, and each time they promised it was now resolved, nothing changed.
11 juli 2024
Review zonder uitnodiging
Antwoord van New Scientist
Firstly, please accept our sincere apologies in the delay of responding to you.
We are sorry to hear about your experience with our customer service team, and we take your feedback very seriously. Rest assured, we will address this right away as we are committed to delivering the highest level of service to our subscribers. Kind regards, Justin
Appalling customer service
After many years of subscribing to NS I decided to cancel my subscription (my reasons were the same as many commentators here - the magazine has deteriorated dreadfully). In November I sent an email to cancel my subscription with effect from 23. January 2024 and received a confirmation mail.
I was then out of the country until mid January and was surprised to find no copies of NS had been delivered. On ringing up (an unpleasant excercise itself) I was informed that my subscription had been cancelled in November with immediate effect. Since then I have been trying to get NS to refund me for the missing copies. They have lied to me (saying that they had transferred the money), claimen that they couldn't find my original payment, promised me that the money will arrive in 10 days, apologised and ignored emails.
Their customer service and finance departments are useless and their senior management have no idea of how to be customer friendly.
Do not subscribe to this magazine!
21 mei 2024
Review zonder uitnodiging
Antwoord van New Scientist
We're really sorry for the delayed reply to your review, and that your subscription was cancelled before you intended it to be, but your subscription only continues until the current payment term ends. Cancellations can be made online and will come into effect as soon as the request is put in. We are looking into ways to improve this cancellation process and apologies again that you've been experiencing issues. If we can still help you, please contact customerhelp@newscientist.com and we'll be happy to investigate this further. Kind regards, Naomi, Customer Care
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