NewsTeam Group Reviews 7.498

Very professional and friendly service. I phoned up the the service desk and spoke to Joshua Brown about paying a bill and was greeted by a happy friendly voice who delt with every thing. THANKS

My local newsagent handed over deliveries to NewsTeam in November. We pay The Telegraph for vouchers which it sends to the deliverer, leaving us to pay the delivery charge. This worked perfectly until NewsTeam took over.
NewsTeam then began invoicing for newspapers as well as delivery. I contacted them to refer them to the vouchers. They ignored my contact and issued increasingly terse payment requests. I asked several times for a reconciliation of charges, but was similarly ignored.
I contacted The Telegraph, who were extremely helpful and sent voucher copies to NT. After several further tos and fros, they finally arrived at the correct outstanding bill, which I paid immediately.
Then it all started again. They are once again charging me for papers I've already paid for and ignoring repeated email contacts. When they became more threatening, I waited, yet again, in their lengthy telephone queue and ascertained that they'd once again lost the vouchers (I'd previously confirmed with The Telegraph's excellent customer support that they'd been sent). Further duplicates have been ordered, and I've made it clear that I'll pay the correct amount immediately once a proper reconciliation is achieved.
...and three days later I've received a threatening email from them giving me 7 days to pay over £300. I estimate the correct amount to be around £50.
I could (just) accept the incompetence of repeatedly losing vouchers, but this company's ignorance and bad treatment of its customers are unacceptable.

Mostly delivered as ordered daily, but sometimes failed.

Would be good if deliverer could fold the paper so that it fits into the mailbox by the front door.

Very reliable and correct delivery of our newspapers. Very quiet delivery too as its early in the morning!

my papers arrive early in the morning, as arranged. What more could I ask for?

Delivery too expensive

Always deliver on time and early in the morning which means i can read it with my brekfast

Deliveries were always first class but have slipped a little in recent weeks.

News team took over Morrisons deliveries recently and I have been impressed with their services. Prompt deliveries, and when one delivery was delayed my query was swiftly answered. I have just had a conversation with Fred to change my daily paper and the request was handled very efficiently. Highly recommended.

Their reliability and efficiency is exceptional.
I can thoroughly recommend this organisation - the best delivery service that I have ever had!

Non delivery of paper for 3 days was sorted very quickly by Joshua Brown due to deliverer misunderstanding the address. Josh sorted the problem and today’s paper delivered within an hour

Sadly the “goodies”, toilets rolls etc kept coming unannounced when I had specifically requested a monthly delivery. In fact 3 litre bottles of milk arrived over a period of 7 days!
A call to N T Group lead me delightfully to Diane Webb!
Between us, after explanation, the problem was resolved and now hopefully I will have delivered your produce on the correct intervals.

Love having my newspapers delivered, especially on Sundays. Most of the time they arrive without fail.

Generally speaking our paper arrives quite early in the morning which is great but there are times when it arrives mid morning. I assume this is due to staffing issues/holidays etc.

Be it rain, snow or floods our weekend news papers have always arrived
A Very Dependable service over many years now
Well done much appreciated

Usually my paper is delivered on time But feel delivery charge is rather high

My newspapers are delivered on time every day which is great. If there is an issue with Newsteam Group it is always dealt with quickly and professionally .

Always reliable. I have no complaints except the price!

Our newspapers are always delivered on time! We are very happy with the service, and if I have to contact the office I receive a reply very quickly. They also let me know if the papers are going to be late for any reason.