Awesome grocery delivery, and quick same day delivery and large selection of items. Please can you get gluten free bread, ener-g light tapioca gluten free bread, is a great one, I'd order a million, a... Toon meer
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New York Grocery is a fast go-to service for our office needs on a weekly basis. Their turnaround on delivery times are prompt and expeditious. However, sometimes their products selections are limited... Toon meer
Bedrijf heeft geantwoord
I was laid up with a broken ankle, and newyorkgrocery.com totally came to the rescue. Better than FreshDirect in that you can order 24/7 and receive your order within 90 minutes!! And you can call to... Toon meer
They truly "deliver" the goods. They indicate they try and fill the orders within two hours and they actually do get the orders out within that timeframe. Much faster than say Fresh Direct. The gro... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We work with local grocery stores to market their services.
Contactgegevens
148 2nd Ave, 10003, New York
- 646-727-7076
- support@newyorkgrocery.com
- www.newyorkgrocery.com
4,7
Uitstekend
134 reviews
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Absolutly HORRIBLE SERVICE!!!
First of all, some of The items I ordered were out stock! second....they do not give you a estimated time for delivery. Third....after hours of waiting delivery guy DOES NOT ring the buzzer... But calls my phone, that I had in the other room... But still did not ring the buzzer! Than I call them and the man tells me ill send it again, 2 hours later... ITS NOT HERE!!! the worst experience ever. Do not waste your money!
13 december 2014
Review zonder uitnodiging
Antwoord van newyorkgrocery
We are quite surprised to see a negative review for about a service that was never completed because the delivery address provided was in accurate. Let us explain more.
You claim “some of the items I ordered were out stock!” We sincerely apologize for the inconvenience out of stocks can cause. Before dispatching your order we attempted to call you twice on the number you provided to offer you substitutes for the out of stock items. You always had an option to refuse the substitution. In this case you never responded to either of our calls. We waited for 30 minutes before dispatching your order with the substitutes; Customers still would have an option to refuse the substitutes and we would have refunded the for the items refused.
You claim “...after hours of waiting delivery guy DOES NOT ring the buzzer... But calls my phone, that I had in the other room... But still did not ring the buzzer!”
The delivery address provided to us stated that the APT number was “APT $”. Our delivery person was not able to find any buzzer with “$” sign on it so he had to call you, we attempted to call you on the phone provided us. We don’t believe it’s our fault that your phone was in the other room. Our delivery person waited at your unanswered door for 20 minute before moving on to the next delivery on his schedule.
As per our conversation we did attempt to make a second delivery but due to ongoing protests on the street the roads were block and our delivery vehicle could not make it to your place. Again we tried to call you to explain the situation and reschedule the delivery but we got your voicemail again.
Below is the link to the NYC Protest
http://www.nytimes.com/2014/12/14/nyregion/in-new-york-thousands-march-in-continuing-protests-over-garner-case.html?_r=0
We are sorry for the kind of experience you had, In this case we made every attempt possible to deliver your order and communicate. We certainly cannot do much when delivery address is inaccurate, customer does not answer the phone.
Keg Rental
Very patient answering all of my questions online as well as friendly, easy checkout, and feel confident that we will be in good hands the day of delivery.
12 december 2014
Review zonder uitnodiging
Great
Great beer selection, which is what I used it for, delivered in 2 hours, no fee. No issues. Came right to my apsrrmtnet, not sure if they deliver to doorman.
7 december 2014
Review zonder uitnodiging
Antwoord van newyorkgrocery
Hello Connor, Thank you for your kind words, we deliver to doorman when instructed to do so by the customer, however we cannot leave your order with your doorman if your order includes age restricted products such as beer, tobacco or medicines.
Thank you
Quick and courteous Service
I placed my order at 9:30 AM. Got a call that one of the items that I ordered was out of stock at 9:45 AM, they apologized for it and offered me a substitute item. I received my order by 10:30 AM.
The delivery person was very pleasant and bought all the product right into my kitchen.
Overall a great experience.
P.S. I take away a star as they did not have everything I ordered.
6 december 2014
Review zonder uitnodiging
Antwoord van newyorkgrocery
Beck, we appreciate you taking time out of your busy schedule to say good things about us.
Speedy delivery inspite of bad weather
When I chatted online with their online chat "chatty" I was given an estimate of 60~90mins. I skeptical that my order can be delivered that quickly but I placed my an order for a few beers, chips and ice cream. My order was delivered in 90 mins. Not only that the delivery person waiting till I confirmed I had received everything I order. oh! and there was one item out of stock for which they called me and offered a substitute. Overall it was a good experience. I wouldn't hesitate to use them again.
2 december 2014
Review zonder uitnodiging
Super Fast Service
Being Thanksgiving these guys delivered my order on time. They were my party saver. Produce was great and the order was delivered as expected. I would definitely us their service and recommend to others.
28 november 2014
Review zonder uitnodiging
Good for vegans every time
Surprisingly great fruits for good price, everything is reasonably well organized and they have a good selection.
27 november 2014
Review zonder uitnodiging
Effecient, helpful, prompt, cost effiective
This is a great service for someone visiting in New York; as we have an apartment rented, we need groceries but don't really want to spend time shopping for them. This service had a great range of products to make our stay more home like, leaving us with plenty more time to explore the great city of New York,
16 september 2014
Review zonder uitnodiging
My husbands favorite german beer was delivered just a few hours after I placed my online order!
The special german beer my husband likes was in stock and delivered just a few hours after I placed the order! Fantastic! I highly recommend newyorkgrocery.
10 september 2014
Review zonder uitnodiging
Fast, friendly, always have what I want
Fresh direct is nice, but what if I want something right now?! This place is super fast, the delivery guys are always friendly, and they have everything.
5 augustus 2014
Review zonder uitnodiging
Great service, reasonable prices for the convenience!
Courteous, friendly, reliable and quick. Minor issues have been dealt with "the customer is always right." Can't say enough good things about this company. Biggest selection of Beer in the city hands down. Rough weather, always count on them to deliver!!
4 augustus 2014
Review zonder uitnodiging
Good service and decent selection
Pretty good selection of vegan products, though there're also more I'd like to see available. On the whole, a good service.
3 augustus 2014
Review zonder uitnodiging
the online ordering was quick and easy buy the prices were a little high.
I was able to order beer and groceries together and it was really convinent, Even though the price was a little higher than I would have liked.
8 februari 2014
Review zonder uitnodiging
Saved my friends a lot of time and energy!
They were amazing. Not only was I on crutches, my building buzzer was not working. I asked them to please provide me with an estimated time of delivery and have the driver call me 20 minutes before delivery to allow me time to hobble down two flight s of stairs. They did it without fail!
7 februari 2014
Review zonder uitnodiging
Fantastic Service and Products
I was laid up with a broken ankle, and newyorkgrocery.com totally came to the rescue. Better than FreshDirect in that you can order 24/7 and receive your order within 90 minutes!! And you can call to ask questions and speak to a real person. Produce is great, general prices aren't bad and there are always specials. Thank you, New York Grocery, for making Manhattan life feel like friendly, small-town living.
7 februari 2014
Review zonder uitnodiging
Antwoord van newyorkgrocery
Kevin,
We apologize for the kind of server you received. We would like to know what happened. Please email us at support@newyorkgrocery.com we look forward to work with you and fix our shortcomings.
They have the basic necessities and are able to delivery quickly
Although not everything will be in stock, they will call before they make any substitutions. I have use them on multiple occasions and they are very reliable and quick.
7 februari 2014
Review zonder uitnodiging
Excellent!!!!!
Ordered and got to my office only a couple of hours later. Will definitely recommend it to everyone here in NYC.
6 februari 2014
Review zonder uitnodiging
excellent service, fast delivery.
I was very pleased with your service, keep up the good job.
6 februari 2014
Review zonder uitnodiging
Unreliable
They were out of stock in almost half of my list and charge me for all items that were out of stock and refund a week later.
6 februari 2014
Review zonder uitnodiging
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