Nourished Life Reviews 

Got my sister the Noursihed Life 3 month subscription pack for her birthday in August. The first box arrived somewhat on time and the products were a great assortment and volume. But this second box doesn't seem to arriving anytime soon since September is just about finished. I was informed they ship the subscription boxes middle of the month.

My sister is a huge fan of subscription boxes and she was really upset knowing I paid for 3 months worth and she hasn't received her 2nd box yet, is there even a 3rd box coming? Or will Nourished Life ship 2 boxes the 3rd month in? This is the first time a subscription service has done this and it is really disappointing.

I would be understanding if a courtesy email was sent at least informing us that the box is ready or that they're working on it. Yet to keep customers in the dark whilst taking payment in full is unprofessional.

I haven't trialled any of their products, nor will I do so from this experience onwards. Just send the boxes for Pete's sake!

RESPONSE TO NOURISHED LIFE on TRUST PILOT (Dated 30/09/2020)

Order No.: 3539718
I can confirm with certainty that all your September boxes have not been delievered. No email exists in my inbox nor my junk as you suggest to indicate that the Beauty Box has been shipped.

So far it seems both Melissa and Casey from your Customer Service Team are yet to respond to my emails relating to this order.

Can you provide an update?

I have always been happy with Nourished Life - they have always responded fast and have always dealt with problems quick and efficiently.

I've read some of the recent negative reviews & I wanted to say how I've always been super impressed with both the products and the service at NL. My most recently delivery came quickly (a few days) but the one before that was slow (10 days I think), but so were deliveries from every company I ordered from. That wasn't Nourished Life's fault. With COVID-19 all couriers and AUS post have had big delays and online retailers have been getting slammed. Yes I think NL could have done a better job of communicating with customers but they were probably snowed under! I think we need to cut businesses some slack right now, be grateful for what they do and I for one will be sticking with Nourished Life.

Nourished Life used to be my 'go-to', I used to order from them every 1-2 months (sometimes more often). But lately (since 2019) their customer service and shipping has become horrendous. This started well before COVID-19 hit. As an experiment recently I placed orders with NL, Flora & Fauna and Iherb.com on the same day (15th July). I received a shipment notification from F&F the next day and my order was delivered on 17th July - that order had 13 items in it. I received a shipment notification from Iherb the same day that I placed the order (15th July), that order had 6 items and shipped from the United States of America. It got delivered on 22nd July. I am writing this review on 24th July, and as of today, I have not received my NL order. My NL order has only 3 items in it. The email correspondence is laughable, they obviously have a copy/paste script they're working off for disgruntled customers wanting to know where their orders are. The most disappointing thing about NL is that I receive emails from them constantly with promotions and discounts and all sorts of things to try and get you to buy from them, and yet they cannot ship orders on time. The last time I paid for express shipping the order took over 2 weeks to reach me (they did refund the express post fees after I emailed them about it).
NL have 100% lost me as a customer, I will not order from them again. I'm not sure why they have gone down the toilet as far as customer service goes, but it probably has something to do with the fact that Irene sold the company some time ago. And YES I know she is still heavily involved (which is the immediate response when people point this out on social media) but it's just not the same and I'll be taking my money elsewhere.

Worst customer service, happy to take your money and non existent in replying to emails/DM's, the lack of sending out your order in a timely manner, and when requested to refund my order, they just cancelled my order with no trace and no email to say yes we will refund. I have had to take this up with PayPal to get my refund and if this does not work I will also go to my bank in order to get my money back.

I am also not the first person to lose money from this organisation and the only way you get attention is to abuse them on SM in which they have locked down you cannot see other negative feedback others have left.

So much for Irene's transparency in regards to the products, and what was her company

Very happy with my items, and super impressed with the customer service! I had ordered one of the southern cross pottery water filters which was being sent separately and had some concerns about when it was going to be sent. I wrote in to their customer service and got a reply the next day that fixed all of my worries, and they followed up again this morning with additional tracking information! Will definitely continue to order from here in the future :)

I order from here four weeks ago and I still haven’t received my order. Emailed three times and I get the same response every time “please be patient, your package will get to you”. I have been patient and understanding but waiting for four weeks is just unbelievable. I have ordered stuff from other Australian companies after placing my order with nourished and yet those orders have reached me here in Auckland first. Not the type to usually write these sort of reviews but I paid a lot of money for my order so this is just irritating.

Great company the lovely Irene set up,the products are nice I like the weekly competition held but i wish the winner/s got announced and i don't think I'll ever be lucky enough to win 😄
There are lots of specials around I have tried new things that I have grown to love some not so much but I usually get them on sale or with a freebie and the loyalty program is fantastic I'm like at gold tier now and like the benefits.
Customer service isn't too bad but again right now it's troubling times we are living in and there are delays everywhere but I do get a response eventually and the team have been lovely.
Looking forward to what comes out next week or what bargains pop up and I thank you Irene and all thanks to that awesome little lip balm I still use.

I simply cannot get hold of anyone to find out where my order is. No one replies to emails nor replies to phone messages sent. I believe they have taken my money and this is a ghost website.

Love shopping here! The loyalty club is SO good and such a good range of natural healthy products! Had an issue with my recent order and they helped me so quickly and were so nice too!

Very poor customer service.
Can't cancel an order few minutes after placing it, only the shipping back option is available and a hope for a refund.
Calls to the service department, during operating hours are not answered.
Will never give nourished life another chance!

I have discovered that their Benecos eye shadows contain Talc, a toxic ingredient linked to Ovarian Cancer and also Lung Conditions. In fact, there were numerous lawsuits won in 2016-7 totaling 700 Million dollars. Yes, almost a billion dollars was paid out by Johnson & Johnson to people who purchased their talc and then got ovarian cancer.

However, Nourished Life refused to remove the Benecos products or to even discuss the matter. This is appalling since talc is the number one ingredient contained in the eye shadows. I'm not even mentioning Asbestos since we all know there isn't any. It is the talc itself, the pharmaceautical grade talc that is losing tons of money for Johnson & Johnson.

In fact, I've had many, many reviews deleted on this matter because they wish to keep it quiet. Am I not a customer? This service is terrible. Most natural products claim "no talc" on their products. Most people realise it can be carcinogenic.

When will Nourished Life lift their game? This is not on. With so many other brands of eye shadow in their store, why will they not remove the poisonous brand?

The service at Nourished Life is horrendous, and I know personally that many people are going elsewhere.

My story is that the checkout would not process my 10% off Voucher. I emailed them explaining I needed a new voucher because the old one wasn't working.

Well over 4 days I got ridiculous replies from them like "thank you for your order" and then I got one stating they could see "no issue with my account". Firstly, they don't send personal emails thanking you for your order. I've put in over 20 orders and never got that before. It kept going round and round in circles and each time I would reply saying "send my voucher please." And they would reply with ridiculous, irrelevant replies. They never even mentioned the voucher.

After 4 furious days I ended up emailing telling them I would see them in court. It only costs $40 to begin a claim in small claims court and they were refusing to send my voucher. Five minutes later I get my voucher. I am not kidding. But I told them I would never be back. Imagine placing over 20 orders and being a loyal customer, only to receive 4 days worth of very mean replies and playing games with me. How hard is it to email one voucher???? You have to threaten them with court before they give the voucher they promised.

I went elsewhere to buy the same products and will never go back. Oh, and when they sent the voucher finally, she offered me a special "$1" discount. Wow!! - $1 on an order over $50 that I couldn't place for four days! What great service.

Well never again Nourished LIfe.

used to be a really regular customer but a couple of month ago after waiting for my
Order for 7 business days without receiving any updates or tracking number, I contacted them on Facebook to found out what was going on and also to tell them how
Disappointed I was to see that the shipping process was getting slower and slower every time... They responded quickly and they finally sent my order straight away but... with normal post, when you think that it would have been more “correct” to send it with express post since they were late, but this is only my opinion.
Anyway, since they told me that it wouldn’t happen again, I decided to give them a last chance and I placed a new order on the 4th July 2018. Today we are the 18th July 2018 and still nothing, not even a tracking number!
I did contact them again on Facebook after 7 days of waiting but this time I didn’t not received any apology, instead they told me that it was clearly marked at the checkout that they will be delays and that my order will be send on the 9th July 2018. This date was also marked on the email I received to confirm my order.
But it was already the 10th July when I messaged them and since I didn’t get any apology, I asked them to cancel my Order and refund me. This is where the best part of the story starts! The girl beyond her computer just literally answered Me that she didn’t have the time to found my order in the warehouse to stop it from getting send! Seriously? So I told them that If I wasn’t getting refunded by the end of the day, I will contact the fair trade office! Then I got a response from Irene (the owner apparently), who apologised and told me that she couldn’t stop my order as it was already on it’s way (even thought I didn’t received any tracking number, strange isn’t?).
Well I can tell you now that this was a big LIE! We are the 18th July and still no order or tracking number, my order is still in their warehouse, it never got sent obviously and they never refunded me either! They also stop responding to my Facebook messages!
So I don’t have any other choices to go to fair trade and I invite anybody to contact me and join me in the battle I’m about to start with the fair trade office, as I believe their is plenty of victims of nourished life and this has to stop!

First time shopper, very impressed. Excellent service and fast shipping. I ordered some facial oils and natural shampoo and love them all.

I ordered full price times on Monday which should have been sent on Tuesday according to their delivery promises. This was one of the reasons i ordered with them. However, on the Tuesday they launched a sale (which now meant the products i ordered at full price were cheaper) and sent an email saying due to the sale my order was delayed. I messaged them saying I purchased before the sale begun so my order should have been a sent before any sale items. They totally ignored the issue of that and their response was my order would be sent soon. I messaged back and asked to cancel my order to which they said it was almost ready so no. I then asked if they would refund me the price difference in the now reduced items to what i paid and they ignored that too. I said it would have been a good customer service gesture for them to do that seeing as my order was being held up due to the sale. They haven't responded to my last message which for me is terrible customer service and my items are still not with AUS Post according to tracking, it is now Saturday.

Always love ordering from Nourished Life. Most of their orders are tracked, which helps know when orders will arrive. They have always sent the correct products, and I like that they are fussy with the products they stock.

Reliable and trustworthy site to shop from