novaenergy.co.nz Reviews 

I "used" all my data in 1 day when I was at home on wifi, I only left for at most 10 minutes. I have 20 GB, how do u use 20 GB driving to the shop and back? wifi is fine at home because it isn't with you! not to mention that I CANT get coverage for 80% of my trip into town! Pathetic

I did a 5 star review but with the recent couple of weeks trying to get a hold of Nova as it takes forever to wait for them to answer there phones I end up giving up and they do not reply to thier emails.
You need to up your game Nova, your customers are going to go elsewhere.

After putting it off for far too long I finally got around to looking at Powerswitch and was shocked to find the "low user" rate Nova recommended I should be on to save money, seemed to be one of the most expensive rates in NZ. Couldn't dump them fast enough. Thieves. My new rate (not with Nova) is SO MUCH LOWER.

Nova Energy’s WiFi is consistently unreliable, with frequent disconnections. Despite replacing the modem/router and attempting all recommended troubleshooting steps, the issues persist.

Customer support has been unhelpful, stating they cannot assist because we are not using their provided equipment. Furthermore, they refuse to send a technician unless we pay an additional $70.

This level of service is unacceptable. The company takes no responsibility for ongoing issues and offers no real solutions unless additional fees are paid. Strongly advise avoiding this provider.

Wish I could do zero stars. I get a discount two times a year through wells. Nova gave me this discount on the first bill. Next bill was a normal bill but with the discount previously added as a bill for me to pay. So I didn't get a discount at all. They just charged me at a later date extra on top of my normal bill. This has happened twice and they do not care about customer service at all. They don't intend to resolve issues. They think they are right no matter what you say or how much you explain it. Never had this experience before makes me want to go back to my old providers. Also when the customer service lady wouldn't be bothered sorting it she hung up on me. I've also seen similar in reviews here. Highly do not recommend and have made sure I've told everyone I know.

Terrible service! Please run away and do yourself a favour, do not become a customer! Nova is a terrible company, I live in Central Auckland and have waited 4 weeks for them to connect the broadband! Really, how long does it take to be connected to broadband?

** WARNING... IF YOU RENT DO NOT USE THIS COMPANY *** A work colleague who is renting had to move when the rental property sold. Rang Nova to transfer same services to the new property and was told there was a $900 fee to break the 3-year contract. Just disgusting ..... they didn't mention this at sign up. As if moving isn't stressful enough.

THE WORST provider I have EVER dealt with. We signed up to NOVA approx 6 months ago not knowing that in the next 3 months we would be selling our house and purchasing a new one less than 3 kilometers away and you told me that I had to pay $600 to "break our contract" We DID NOT WANT to break the contract, just wanted the account changed to a different address, like other providers do. Not only have you lost our business, I will be more than happy to tell EVERYONE I know how disgusting, greedy and lack of foresight your company is. No wonder you have such bad ratings. "read the fine print in your contract" your less than helpful (so called) customer service agent kept saying. PATHETIC!!!!!

I have been trying to get a hold of someone, anyone all week to sort out an error on my account. No one will answer the phone. I waited for an hour yesterday and 2 today. I give up. They suck.

Absolutely Shocking Service... I kept getting emails asking me to read my meter saying they had not received a meter reading for my account for several months.. Problem is they were asking me to read an ICP number that I did not have... My ICP number was getting read and receiving bills... No amount of explaining seemed to work, kept getting emails and texts - at present I am "again" 5 in the queue!... I may need to hang up and carry on with my life before they answer ... "again"

If I could do minus 5 I would. This company is a joke and should not be able to operate the way they do. No other business would survive with such poor management in this world so I can’t work out how this company still operates. It has taken 3 months to sort out a smart meter which still hasn’t been done. No communication from nova at all, we have had to sit on hold for hours to get any answers. Put a complaint through their process about a month ago and still haven’t heard from anyone. Nova is the worst company I have ever had to deal with. Go and pay extra at another provider because you won’t get any service through these guys.

DO NOT GO WITH NOVA! You will make the biggest mistake by choosing them. They have not only lied to us about the wearabouts of our modem but they have made several promises to which none of them have been followed through with, they even sent us on a wild chase through Auckland to locate our modem to which NZ post confirmed that they had already sent it back to Nova over a week ago.They have sent it to several wrong address and it has now been over a week and still no internet. Because we work from home, my husband has had to head out late at night to locate internet at public places. We have a baby so this has been far than ideal. After being placed on hold for 30minutes to try and resolve this, the only solution was to go to the complaints department. They have been dishonest and unreliable from the start and I wish we never made the switch to them. Learn from our mistakes and go to a different provider.

Rang to ask about multisaver plans relating to our account with Nova Energy. Person answering phone refused to talk to me about details, only to my husband. He said my husband is the only one on his system. Rather sexist if that's the case; both our names are on the application form to switch to Nova back in 2010. (I looked up the copy while talking to him). Nova staff have discussed our account with me in the past no problem. I set up the direct debit with them too, even changed bank account at one stage, no issues.
The monthly invoice is emailed with both our names on it, and the recent February 2025 email about price increases has both our names on it. So I learnt nothing about savings we would receive with Multisaver plans, most unhelpful. He also declined to put me through to a supervisor or manager.
Come on Nova, get your systems sorted.

I'm disgusted with their price increases considering I'm a low user and I have pretty much everything switched off while I'm at work but still get a expensive power bill even in summer just as much as in winter. It's a joke and now they are increasing it again. I would not recommend them to anyone

They've been our supplier for 24 hours. Took an hour to get the stupid internet beacons working, beacon 1 was staying red light. Waited 40 minutes on hold to try to get tech support (during open hours) for nothing. It cut for about 5 minutes the next day, fixed itself, then died around 6pm. Had them for 27 hours. Home phone has worked for about 2 of those and if you include the initial set up, internet has failed 3 times. Doesn't inspire hope in their service at all.

Nova energy charged me almost $100 for a service I never used. Terrible customer service and service.

Recently returned to NZ. Chose Nova because of previous good customer service. They did not fail me. There was a small problem with connection (too long to explain but basically I was previous customer as was tenant, the electricity remained on and I was now requesting multi-package discount. Anyhow I called the contact centre over the holiday period, spoke with someone called Alana, who just practically helped sort the issue (a real person just being helpful - isn't NZ great!)

I'm shock at the reviews I've been reading. We have been with nova for our power phone and internet for almost 5 years and we can't fault them. They have always been polite and very helpful when dealing with them. We've got good internet and 99% of the time it's reliable JM New Plymouth

volevo fare una recensione piu che positiva ,abito in Toscana precisamente a Capannori Lucca,lunedì mi hanno installato un impianto fotovoltaico da 6 kw con 9,9 di accumulo ,siamo rimasti sorpresi che nonostante la mancanza di sole ,pioggia ecc il nostro impianto è in autoconsumo da martedì.. ringrazio infinitamente Lorenzo e Alessandro della Novaenergy di Montecatini, sono stati presenti ed efficienti e sopratutto disponibili come del resto il tecnico Massimiliano ..siamo veramente soddisfatti e consigliamo a chi vuole fare un impianto di rivolgersi a loro..non ve ne pentire..Grazie ragazzi..🙏