i tried for a few weeks to get an agreement in place with another company who has a plethora of errors in their contracts and eventually gave up. I contacted NPI and Tabrez sorted me out in less th... Toon meer
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Lees wat reviewers zeggen
I dealt with Tushar Singh and he explained everything in detail . He replies to messages instantly . I had a great experience dealing with him when I got a new card machine from NPI .
Tushar Singh was very helpful, followed up with myself and my colleague a d always kept me updated on where the process was at. It made everything seamless.
New payment innovation really give a personal service that doesn’t end with the sale but starts when you start with them. I have found them a pleasure to deal with and can fully recommend anyone with... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
New Payment Innovation is a Guaranteed Irish merchant services provider, leading the industry in online and in-person payments, virtual payment solutions, and powerful electronic EPOS systems.
Contactgegevens
3010 Lakedrive, Citywest, D24R98P, Dublin, Ierland
- (01) 447 5299
- getintouch@np.ie
- www.np.ie
4,8
Uitstekend
78 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I spoke with filip and found him to be…
I spoke with filip and found him to be very helpful and courteous.
5 januari 2026
Review zonder uitnodiging
Filip was very helpful and went through…
Filip was very helpful and went through everything in detail with me. Very happy with the service
1 december 2025
Review zonder uitnodiging
Run a mile from NPI
The Worst company to deal with, you don’t get paid for some transactions .
Be AWARE of their 36 month contract.
When things go wrong there is absolutely NO comeback.
1 december 2025
Review zonder uitnodiging
Antwoord van New Payment Innovation
Hi John,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience, and we'd like to address your concerns.
We understand you experienced some technical issues with your terminal initially, including the charging cradle and printing. Our team worked to resolve these promptly by sending out the required equipment.
Regarding the transaction authorisations, we've reviewed your account and can confirm that the transactions in question were successfully processed. Two completed automatically, and one was manually processed by our payment partner to ensure you received payment. We apologise if this wasn't communicated clearly to you at the time.
We also want to clarify our support channels. While your sales representative may not always be immediately available, we have a dedicated Customer Service team available during business hours specifically to handle technical and processing issues. Their contact details are included in all welcome communications and on our website.
Regarding your contract, all terms including the 36-month agreement period are outlined in the signed merchant agreement. We understand this may have caused frustration, and we're happy to discuss your account in more detail.
We'd genuinely like to resolve any outstanding concerns. Please contact our Customer Service team directly at 014475299 option 4, and we'll ensure your issues are fully addressed.
Kind regards,
NPI Team
They have more patience and solve…
They have more patience and solve problems quick.
8 december 2025
Review zonder uitnodiging
Jyothin was excellent
Jyothin was excellent - very efficient - knew his stuff - was very quick at solving the problems and was easy to understand.
28 november 2025
Review zonder uitnodiging
Tushar Singh was very helpful
Tushar Singh was very helpful, followed up with myself and my colleague a d always kept me updated on where the process was at. It made everything seamless.
12 november 2025
Review zonder uitnodiging
Great customer service
Great customer service! Tushar Singh was extremely helpful, kind, and answered all my questions clearly. I truly appreciate the excellent support!
20 november 2025
Review zonder uitnodiging
I dealt with Tushar Singh …Great Experience
I dealt with Tushar Singh and he explained everything in detail . He replies to messages instantly . I had a great experience dealing with him when I got a new card machine from NPI .
19 november 2025
Review zonder uitnodiging
I had an excellent experience with…
I had an excellent experience with NPI.ie! Tushar Singh was extremely professional and guided me through every step of the process. Approval was incredibly quick, and he made everything simple and stress-free. Highly recommend working with Tushar and NPI.ie for anyone looking for fast and reliable service!
17 november 2025
Review zonder uitnodiging
We are very satisfied with the service…
We are very satisfied with the service we received from NPI on behalf of CrepeBerry’s. Their team has been professional, supportive, and very easy to work with. We would also like to give special thanks to Jonathan for his exceptional assistance — he has been incredibly helpful, responsive, and clear throughout the entire process.
We are also very pleased with the gift card services, which have been a great benefit to our business. Overall, it has been a smooth and positive experience. Highly recommended!
CrepeBerry’s Donabate
14 november 2025
Review zonder uitnodiging
Hi i have dealt with tushar singh
Hi i have dealt with tushar singh
he is brilliant..helped me alot
12 november 2025
Review zonder uitnodiging
Excelllent second to none customer care service , easiest company to deal with , 10/10 staff especially johnathon, who we deal with personally
10/10 customer service
10 november 2025
Review zonder uitnodiging
Filip is always so helpful and…
Filip is always so helpful and friendly. Always answers any questions we have. It’s what made us go back to World pay when we needed more terminals for our business. Highly recommend him.
8 oktober 2025
Review zonder uitnodiging
Great service
Great service - fast and reliable service
Eddie very efficient in arranging this for us
Great rates and service
10 augustus 2025
Review zonder uitnodiging
Recently switched over to NPi
Recently switched over to NPi
Switcher was clean and very easy with no disruption to service
Eddie even called back and installed the terminal - very efficient and highly recommend both Eddie and Noi for a great service
2 september 2025
Review zonder uitnodiging
Filip was great
Filip was great! Very helpful and knowledgeable.excilent service from filip.He was incredibly helpful.10 out of 10 Big thanks to Filip
24 augustus 2025
Review zonder uitnodiging
From initial contact to receiving…New Customer Aug 25
From initial contact to receiving machine the process and service were fabulous
18 augustus 2025
Review zonder uitnodiging
Professional and quick
My first experience was with Aaron Kelly who was very professional and a pleasure to deal with. He made the set up very easy and quick. Compared to other companies NPI so far I cannot fault. I definitely would recommend Aaron & NPI.
29 augustus 2025
Review zonder uitnodiging
From the moment I was in contact with…
From the moment I was in contact with this company I was dealt with in a professional manner and nothing was problem. I would recommend them even though I've only been a short time with them.
5 juli 2025
Review zonder uitnodiging
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