Thank you Hannah for all your help regarding my refund. Actually I ordered a shawl which I already had by mistake. This was my first time buying it online from N Peal and was bit concerned on my retur... Toon meer
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I received the order 3000016667: Women's Valencia Linen Shirt White, M size. Usually I wear M size from N.Peal. Unfortunatelly, the item Women's Valencia Linen Shirt White, M size, that I just... Toon meer
Bedrijf heeft geantwoord
Hannah was great! She got back to me soon after I sent my enquiry and answered my questions. I dealt with her in the past I believe. Great service overall, thank you. PS: I just placed an order at t... Toon meer
Bedrijf heeft geantwoord
Had difficulty ordering online. Sent an e mail looking for help. A lady called Hannah was so courteous helpful and professional. Really impressed with the standard of service I received.
Bedrijf heeft geantwoord
4,5
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73 reviews
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COMMUNICATION AND SWIFT DISPATCH
14 juli 2026
Review zonder uitnodiging
Hannah’s exceptional assistance
I would like to take a moment to express my sincere appreciation for the exceptional assistance I received from Hannah.
I was trying to purchase two garments through the N.Peal website, but unfortunately I was unable to complete the purchase due to difficulties with the payment process. Hannah was incredibly patient and helpful throughout the entire process. She took the time to understand the situation, explored different options with me, and continued assisting me until I was finally able to complete my purchase using another credit card.
Her patience, kindness, professionalism, and genuine willingness to help made a significant difference. What could have been a frustrating experience became a very positive one, thanks entirely to the care and dedication she showed.
I truly believe that exceptional customer service deserves to be recognised, and Hannah went above and beyond to assist me. I would be very grateful if you could pass on my sincere thanks to her and acknowledge her excellent work.
Thank you once again for having such a wonderful member of your team.
Warmest regards,
20 juli 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for taking the time to leave such a thoughtful review.
I'm delighted to hear that Hannah was able to help get everything sorted for you. Payment issues can be frustrating, so it's wonderful to know that Hannah was able to assist you with this and complete your order.
I'll make sure your comments are passed on to Hannah. Feedback like yours means a great deal to the team.
We appreciate your support and hope you enjoy your new N.Peal pieces.
Best wishes,
Ben
Customer Experience Manager
Thank you Hannah for all your help…
Thank you Hannah for all your help regarding my refund. Actually I ordered a shawl which I already had by mistake. This was my first time buying it online from N Peal and was bit concerned on my return product and refund because parcel was not picked up. I emailed N Peal and shared collection number. Hannah acted fast and located my parcel and promptly refunded my money. Thank you Hannah once again and I will continue to shop from N Peal because I love cashmere and you have very good collection. 🙏
15 juli 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your wonderful review. We're delighted to hear that Hannah was able to help and arrange your refund, giving you peace of mind throughout the process. I'll be sure to pass on your kind words to her.
Always here if you need anything at all.
Many thanks
Ben
Customer Experience Manager
Fast
Fast, professional and easy. Got spare yarn to fix a hole in my army sweater.
11 juli 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your kind review. We're delighted we could help with your army sweater and provide the spare yarn you needed. We really appreciate your feedback and hope to be of assistance again in the future.
Many thanks
Ben
Customer Experience Manager
Great product
Great product. Very helpful customer service team.
9 juli 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your kind review. We're delighted to hear you're enjoying your purchase and that our customer service team was able to help. We really appreciate your feedback and look forward to welcoming you back soon.
Great customer service.
Hannah was great! She got back to me soon after I sent my enquiry and answered my questions. I dealt with her in the past I believe. Great service overall, thank you.
PS: I just placed an order at the Bicester village NP outlet and the staff there is absolutely amazing! They are super fast, efficient and always go above and beyond their duties. I always enjoy dealing with them. I thought you should know that too and give them a praise. Thank you!
7 juli 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your wonderful review. We're delighted to hear that Hannah was able to assist you so promptly and provide the support you needed. We'll be sure to pass on your kind words to her, as well as to our team at Bicester Village. Thank you for taking the time to share your feedback, we truly appreciate it and look forward to welcoming you back soon.
Many thanks
Ben
Customer Experience Manager
The Best cashmere
The Best cashmere, beautifully made.
Great service
2 juli 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your kind review. We're delighted to hear you're enjoying our cashmere and that you received great service. We truly appreciate your feedback and hope to welcome you back again soon.
Many thanks
Ben
Customer Experience Team
Online ordering problems
Had difficulty ordering online. Sent an e mail looking for help. A lady called Hannah was so courteous helpful and professional.
Really impressed with the standard of service I received.
4 juli 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your lovely review. We're delighted to hear that Hannah was able to assist with your online order and provide such courteous, helpful, and professional service. Your kind words mean a great deal to us, and we'll be sure to pass on your feedback to Hannah.
Many thanks
Ben
Customer Experience Manager
I contacted customer service to see if…
I contacted customer service to see if they had a skirt I had ordered in a different color.
Customer service responded immediately and sent me a link for further assistance. They answered immediately as well.
Previous orders always had excellent quality and fast shipping. Now I can add customer service is amazing!
1 juli 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your wonderful review. We're delighted to hear that our team was able to assist you so quickly and help you find the skirt you were looking for. It's especially rewarding to know that alongside our quality products and fast shipping, our customer service made such a positive impression. We truly appreciate your support and look forward to assisting you again soon.
Many thanks
Ben
Customer Experience Team
Outstanding customer service
Outstanding customer service and communication. Hannah was friendly and helpful.
29 juni 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your wonderful review. We're delighted to hear that Hannah provided such friendly and helpful service and kept you well informed throughout. We'll be sure to pass on your kind words to her. Thank you for your support, and we look forward to assisting you again soon.
Many thanks
Ben
Customer Experience Team
Brilliant service !!
Brilliant service !!! Kate made sure all the queries were answered and also helped out with my delievries.
22 juni 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your kind review. We're delighted to hear that Kate was able to answer all your questions and assist with your deliveries. I'll be sure to pass on your lovely feedback to her. We hope you enjoy your purchases and look forward to welcoming you back soon.
Brilliant service and absolutely lovely…
Brilliant service and absolutely lovely customer service
I mistakenly used the wrong delivery address, Hannah sorted it all out with the greatest professionalism and kindness. She organised collection of my two articles from the wrong recipient, arranged for them to be returned and then organised an exchange because I ordered the wrong size.
Top service from a prestigious and top quality company.
I cannot thank Hannah enough. She is a great credit to this prestigious company.
12 juni 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you so much for your incredibly kind words.
We’re absolutely delighted to hear about your experience, and especially pleased that Hannah was able to assist you so seamlessly.
She takes great pride in looking after our customers, and your feedback perfectly reflects the level of care and professionalism we strive to deliver every day.
Thank you again for taking the time to share your experience and for your support of our brand. We very much look forward to welcoming you back soon.
Warmest regards
Ben
Customer Experience Manager
Genuinely my favourite brand
I have been fortunate enough to order a number of pieces from N Peal over the past few years. My experiences have always been extremely positive.
My most recent experience has been a real highlight. I was looking to get my hands on the N Peal Fulham hoodie. However, the item was part of their previous season and was no longer advertised on the website. On the off chance, I used their online chat to ask if they still had any available. Kate was extremely helpful and took the time to track one down in the size that I wanted. It was delivered literally the next day. Absolutely brilliant!
In the past, I never gravitated towards particular brands but I can honestly say that I am so grateful to have been introduced to N Peal. It was through their James Bond connection and the Bond Experience YouTube channel that I first became aware of the brand and it has genuinely become my favourite. Moments like this cement it.
A huge thank you to Kate and all the wonderful people at N Peal for their continued hard work.
8 juni 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for such a kind review, it means a great deal to all of us at N.Peal.
We are so pleased to hear you have had consistently positive experiences, and that Kate was able to track down the Fulham hoodie for you. She will be delighted to read your comments.
It is wonderful to know how you discovered us and that we have become your favourite brand. Thank you again for your support, we look forward to welcoming you back soon.
Warmest regards,
Ben
Customer Experience Manager
Your staff are second to none,
Your staff are second to none,
They go the extra mile to make sure the customer is satisfied and receives what ever they may require,
Nothing is to much trouble.
Comunication great very on the ball"
Special thank you to Hannah and Polly,They are a credit to N Peal,
11 juni 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your kind words, they mean a great deal to all of us at N.Peal.
We are delighted to hear that our team made such a positive impression. Going the extra mile and providing clear, attentive communication is exactly what we strive for. Hannah and Polly will be especially pleased to read your comments, we are very proud to have them on the team.
Thank you again for your support, we look forward to welcoming you back soon.
Warmest regards,
Ben
Customer Experience Manager
Hannah sorted our all of my questions…
Hannah sorted our all of my questions in a very efficient and friendly manner and noticed when, in error, I ordered the same garment twice - in error!!
26 mei 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you so much for your kind words.
I’m delighted to hear that Hannah was able to answer all of your questions clearly and efficiently, and it’s especially good to know she was able to spot the duplicate order and resolve it for you before it became an issue.
I will pass on your feedback to her, she’ll really appreciate it.
If we can help with anything further, please don’t hesitate to get in touch.
Many thanks
Ben
Customer Experience Manager
Wonderful service
The service as always is impeccable,from the ordering on line to receiving the beautifully packaged items.
3 juni 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your lovely feedback.
I’m so pleased to hear you had such a positive experience, from placing your order through to receiving it. We take great care with both our service and packaging, so it’s wonderful to know this made an impression.
We do hope you enjoy your items, and we look forward to welcoming you back again soon.
Many thanks
Ben
Customer Experience Manager
Actually I had one or two problems!
Actually I had one or two problems! I wanted to order a voucher for £150 but this isn’t possible as I have to order either £100 or £50! I thought it naff to order two so just bought one for £100. Then when the copy of the voucher was sent to me it was blank. I panicked as I thought the recipient would receive that too…. When I queried it with yet another email I was told it’s a known problem they are trying to resolve. All in all not an easy procedure.
12 mei 2026
Review zonder uitnodiging
Antwoord van N.Peal
Dear Andrea,
Thank you for taking the time to share your experience, and I’m really sorry this wasn’t as straightforward as it should have been.
You’re quite right to expect more flexibility when selecting a gift card value. As our customers often like to purchase gift vouchers for different denominations, we have different values available at checkout, so you can purchase the value you would like to gift.
I’m also very sorry for the confusion caused by the blank voucher email. I completely understand why that would be concerning, particularly when you’re sending a gift. As Hannah mentioned, this is a recently discovered issue with the confirmation format and is a service we just recently introduced, which our website team is actively working to resolve. To reassure you, the recipient does receive the correct gift card email with the full value and code as intended.
That said, it clearly created unnecessary doubt and extra back-and-forth for you, which isn’t the experience we want to provide. Your feedback is really helpful, and we’re using it to improve both the functionality and clarity of our gift card journey.
If there’s anything further we can help with, or if you’d like us to assist directly with a future order, we’d be very happy to do so.
Warm regards,
Ben
Customer Experience Manager
Excellent customer service 👍
14 mei 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for the kind feedback, it is greatly appreciated!
I will feed this back to the team and if you need anything at all, please feel free to get in touch.
Warm regards
Ben
Customer Experience Manager
These people DO really know about…
These people DO really know about customer service and satisfaction. As a returning customer, I can't help recommending N-Peal and its staff, while always commending them for stellar service.
13 mei 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you so much for your kind words and for your continued support. It truly means a great deal to us that you’ve chosen to return to N.Peal, and even more so that your experience has been consistently positive.
We look forward to welcoming you again soon.
Warm regards,
Ben
Customer Experience Manager
The staff are very friendly and…
The staff are very friendly and helpful. They also act promptly.
I like the fact you can still speak to the staff via telephone.
11 mei 2026
Review zonder uitnodiging
Antwoord van N.Peal
Thank you for your lovely feedback. We’re so pleased to hear that you found the team both friendly and helpful, and that everything was handled promptly.
I’ll be sure to share your kind comments with the team, they’ll really appreciate it.
Warm regards,
Ben
Customer Experience Manager
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