Nuolawigs Reviews 

257
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Bought a wig recently from nuolawigs after recently being diagnosed with breast cancer . From every email enquiry through to the consultation and updates on delivery everything as been perfect . My wi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

I used to really love these wigs but my last two purchases haven’t been great unfortunately. Don’t know if they are now catering to people wearing wigs for fashion rather than hair loss, but the small... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent customer service and experience all around. Everything arrived quickly once shipped and is of very high quality! I highly recommend.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My wig is simply stunning! Super great experience with Nuola Customer Support who kept me well informed. They were approachable as well as cooperative throughout my order delivery. First wig from Nuol... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Pruikenwinkel

Geschreven door het bedrijf

Nuola Wigs is a premium wig brand specialising in high quality human hair lace wigs designed for the most natural and realistic finish. We focus on helping women experiencing medical hair loss, alopecia, chemotherapy related hair loss, and general thinning to regain confidence through beautifully crafted wigs. All Nuola wigs are made using 100 percent human hair with carefully constructed lace hairlines, bleached knots, and customised colour work to create an undetectable look. We offer lace front and full lace options, custom sizing, and personalised colour services to suit individual needs. With customers across the UK, Canada, the US and worldwide, our goal is to combine luxury quality with compassionate customer care, supporting clients through every stage of their hair journey.


Contactgegevens

4,5

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TrustScore 4.5 uit 5

257 reviews

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4,5

Alle reviews

(257)

27 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Recommend a Nuolawig for Teenage Dancer

Having a young teenage daughter lose all of her hair and diagnosed with Alopecia was devastating to her, especially as a competitive dancer. In researching wigs, Nuolawigs always came up however we live across the ‘Pond’ so we were uncertain of sizing. We were beyond ecstatic to see Nuolawigs was having a Popup in Toronto, Canada in August 2024, where my daughter found a beautiful, full lace wig that she fell in love with! She says it is so lightweight and she doesn’t find she gets so warm with the full lace. The Nuolawigs staff in attendance were fabulous and were able to guide us and take her measurements for her file for future orders.
Thank you Nuolawigs for a fantastic experience and wig that my daughter can hold her head high to do all of her competition hairstyles with and no one knows it is a wig! ❤️❤️❤️

24 augustus 2024
Review zonder uitnodiging
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Antwoord van Nuolawigs

Hi Jennifer, Thank you so much for sharing your daughter’s story and for your heartfelt words! We are truly honored to have been part of this journey with you. It means the world to us to know that she found a wig she loves and feels confident in, especially as a competitive dancer. We’re so glad you could visit our Toronto pop-up and that our team could assist with sizing and guidance for future orders.

Wishing your daughter all the success in her competitions :) she’s going to shine! Feel free to send us a picture/ tag us on Instagram for a chance to win a free wig in our monthly giveaway. Thank you again for your trust and support! ❤️😊

Beoordeeld met 5 van de 5 sterren

Can’t recommend enough !

Can’t recommend enough !! I have been wearing wigs for the past 8 years and nuola is by far the most natural. The quality and the colour of amazing!! I have been wearing my nuola wig for a year and it has lasted perfectly. Repurchasing the Audrey wig, I loved it that much! Have gotten loads of compliments on it !!

22 januari 2025
Review zonder uitnodiging
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Antwoord van Nuolawigs

Hi Maria, Thank you so much for your kind words and support! We’re thrilled to hear that you love your Nuola wig and that it has lasted so well for you. The Audrey wig is such a beautiful choice, and we’re so happy you’re repurchasing it! Nothing makes us happier than knowing our wigs bring confidence and compliments. 😊

We’d love to see you rocking your wig. Feel free to send us a picture/ tag us on Instagram for a chance to win a free wig in our monthly giveaway! And if you haven’t already, you can also leave a review on our website homepage. Thanks again for being a part of the Nuola family! ❤️✨

Beoordeeld met 5 van de 5 sterren

from having alopecia and wearing wigs…

from having alopecia and wearing wigs everyday i can say nuola is a brand to buy from ! i have had 2 nuola wigs and both have lasted a very long time , the lace is so unreal and the overall quality of the hair is the best out there. there customer service team are always so happy to help and are quick to respond. my trust is with there brand.

9 januari 2025
Review zonder uitnodiging
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Antwoord van Nuolawigs

Hi Emily, Thank you so much for sharing your wonderful experience with us! We’re truly honored to be a part of your wig journey, especially knowing how important it is to find the right brand. We’re thrilled to hear that you’ve had such positive experiences with both our wigs and customer service! Your trust means the world to us, and we’re so grateful to have you as part of the Nuola family.

If you’d ever like to share a photo of you wearing your Nuola wig, feel free to send it our way for a chance to win a free wig in our monthly giveaway! Thank you again for your kind words, and we’re here for you whenever you need us :)

Beoordeeld met 5 van de 5 sterren

The service was excellent

The service was excellent, and they patiently helped me find a wig that matched my wishes. The wig was exactly as I had hoped—high-quality and beautiful. I can highly recommend them!

3 december 2024
Review zonder uitnodiging
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Antwoord van Nuolawigs

Hi Milka, Thank you so much for your kind words! We're thrilled to hear that you had such a great experience and found the perfect wig. Your recommendation means the world to us!

We’d love to see you wearing your Nuola wig. Please send us a picture for a chance to win a free wig in our monthly giveaway! And don’t forget, you can also leave a review on our website homepage. Thanks again for your support! :)

Beoordeeld met 5 van de 5 sterren

My trust is 100% in Nuola Wigs.

I’ve wearing the best of quality and most expensive wigs since I was 13 years old, I’ve had alopecia since I was a baby. No hair at all but three years ago I came across Nuola Wigs while installing a flower display and decided to try this company out and for the price and quality I cannot recommend enough! I wear a one wig daily for a whole year and annually reorder. I can only thank you so much.

2 december 2024
Review zonder uitnodiging
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Antwoord van Nuolawigs

Thank you so much, Mary! Your kind words truly mean the world to us. We're honored to be a part of your journey and to provide you with wigs that make you feel confident and beautiful. It’s amazing to hear that you’ve been with us for years and continue to love the quality!

We’d love to see you rocking your Nuola wig. Please send us a picture for a chance to win a free wig in our monthly giveaway! And if you’d like, you can also leave a review on our website homepage. Thanks again for your trust and support!

Beoordeeld met 5 van de 5 sterren

A Honest Two-Year Wig Review

I have been wearing hair extensions and wigs for over 30 years. Two years ago, I became dissatisfied with the cheap, low quality, mass-produced products that were available online and at my local hair store. After a brief search on YouTube, for quality wigs, Nuola Wigs caught my eye! I hesitated to purchase due to the price tag. I must say, Nuola Wigs are worth every single penny and some. I am a customer for life! Most people I meet doesn't even realized it isn't my real hair. I receive compliments on the color every time I wear it, it's stunning. I have been wearing the same wig for over 2 years. I literally consider it to be my own head of hair. My Nuola Wig is so light and comfortable, I even sleep in it from time to time. When washed, as instructed on the website, it snaps back to the day I received it. Also, there is no weird chemical smells when the hair gets wet. I have had zero heat related styling issues. I am in the process of buying my second wig, a shorter style. If you are on the fence about purchasing a wig, take the splurge, without hesitation, you are so worth it.

26 november 2024
Review zonder uitnodiging
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Antwoord van Nuolawigs

Thank you so much Sylvia for your incredible review! :) We’re beyond thrilled to hear how much you love your Nuola Wig and that it has become such a staple in your daily life. Knowing that it looks and feels so natural and has lasted over two years is exactly why we do what we do!

We can’t wait for you to try your next style, and we’d love to see you rocking your Nuola Wig! Send us a picture for a chance to win a free wig in our monthly giveaway. And if you'd like, you can also leave a review on our website homepage.

Thank you for being a part of the Nuola family—we truly appreciate your trust and support! :))

Beoordeeld met 5 van de 5 sterren

I love this Wig- it is more than…

I love this Wig- it is more than natural, it feels like my own hair that i had before i start losing it during my therapy.

The service is excellent and unbelievably friendly.

They ask me about evrey step, also if i wanna have so change in the color.

The People from Nuolawigs does and excellent service and a product which is fantastic.

Im so happy that i found this company- i gonna order my second wig 🙏🏻.

Thanks a lot 🙏🏻🙏🏻❤️😍❤️

21 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Wigs

My daughter has suffered with Alopecia since she was 15 now 20, which for a teenage girl was truly devastating.

We discovered Nuola a couple of years ago and have bought 4 wigs, and they are beautiful and the attention to detail and craftsmanship is unbelievable and so natural looking. We initially visited in person which helps to give you an idea on size and density you require and what style suits.

Fadzai looked after my daughter and she was truly amazing and responds really quickly to any queries you may have.

I will be contacting Nuola again soon to order another Wig for my daughter before Christmas.

Thank you again Fadzai for the excellent customer service and to Nuola for truly beautiful wigs. We will never shop anywhere else for Wigs.

22 augustus 2024
Review zonder uitnodiging
Logo Nuolawigs

Antwoord van Nuolawigs

Thank you Paula so much for your heartfelt review! We’re truly honored to be part of your daughter’s hair journey and to provide wigs that bring confidence and joy. It means the world to hear how much you appreciate the craftsmanship and natural look of our wigs.

Fadzai will be so happy to know she made your experience special! We can’t wait to assist you again for your next order before Christmas.

We’d also love to see your daughter wearing her Nuola Wig. Please feel free to send us a picture for a chance to win a free wig in our monthly giveaway! ✨ Thank you for being a valued part of the Nuola family!

Beoordeeld met 5 van de 5 sterren

Best wig I ever had!

Best wig I ever had!! Most natural looking hair, very comfortable to wear! Will never go back to a different company after purchasing from Nuolawigs. Customer services is amazing, they’re very responsive and reliable. Thank you so much for making such a great quality product♥️

3 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

AVOID AT ALL COSTS!!! DISGUSTING EXPERIENCE

EDIT TO THE BELOW: I took Nuola to court, I won and received my money back. This has been a long, exhausting process which could’ve well been avoided.

EDIT AGAIN: Another lie! What interest?! It was a DRH. Oh and what about the bit where you breached consumer rights?!

1 star is generous! At the beginning of my alopecia journey, I did a lot of research into wig companies and soon realised Nuola looked absolutely incredible & placed an order. I discussed increasing the density with them which they agreed should be done for my cap size and put it through as a custom request.

After 8 weeks I had no wig, I questioned it and it was dispatched the next day. The wig came in a luxury silk bag and box. The wig FITTED PERFECTLY. There were a clump of return hairs near the parting which I challenged but was told this was normal. I proceeded to cut the lace and wear the wig.

The wig felt like it was ripping the remaining hair out on my scalp and proceeded to fall and slip back. One day, it completely fell off my head at work. It didn’t sit flat on my forehead and when I measured the circumference of the lace it measured 25inches which I sent a photo to them as proof. I had ordered a medium cap size at 22 - 22.5 inches.

Not only this, in the 4 wears I tried with this wig, the amount of hair it lost was concerning to say it is supposed to last 2 years. It came with a chunky non slip elastic band which they do not advertise in their videos to help adjust the size (I think they knew it was the wrong size), this showed serious signs of deterioration in 4 wears and the elastic it is held in couldn’t take the pressure and snapped within the first hour of wear.

I went back to Nuola with pictures & videos and they admitted the wig was too big and advised they would make me a replacement but to send the wig in for inspection and they would refund the cost of the postage…. This was July and I still haven’t received this money back.

They received the wig and immediately said they were unaware the wig had been worn, yet the pictures & videos I sent showed me wearing it?! So I was made out to be a liar. It then took them weeks to actually re read our old emails (all in one chain) to see they had admitted they had seen the images.

They advised the wig I sent back measured 22 inches. I asked for images but never received this. I stated it was important as I measured my head per their guide lines and again sent images of this and measure the wig circumference in the same place so if they were measuring different something needed to be addressed and I could re measure my head to ensure the new wig fit. I got nothing back.

I asked for a refund instead of a replacement as their customer service is abysmal and was just slapped with incorrect information regarding consumer rights act. This went back and forth for months.

Then a blackmail threat came through advising that if I escalated the case with PayPal they would withdraw their offer of the replacement.

I advised I would be willing to go to court to which they basically told me to take them.

We agreed on an exchange, (I was initially told this would have been ready in 2 weeks but then they seemed to constantly add delays in for no reason) but I requested that I was sent images measuring the circumference, we needed to devise a plan once I had received a wig as to what would happen if it was incorrect and the quality control measures that were in place. These never got answered.

They then advised they had made the wig as a cap size small. Which isn’t what I ordered in the first place.

After more back and forth, they then decided to tell me they had sold the replacement wig!!!!

They then told me THEY NO LONGER MAKE WIGS and could outsource but this would take 3 months to arrive?!?!? Completely unacceptable.

At this point, I ordered this wig in May and we are now in October. They had £1,300+ of my money as well as the postage costs and I had nothing.

I advised them I was going on holiday and not to respond to me until after a certain date as their emails are the most stress inducing thing I have dealt with! I returned home to find they sent the original wig back with no amendments (something that was offered which I declined due to the quality). This wig was sent back screwed up in a squashed black gift bag. So not even in the original silk dust bag or box which I had paid for.

I had no contact from them and this was not agreed. I have not had my postage refunded and they have failed to provide the product I have ordered. Talk about them holding up the middle finger.

For a company that promote a solution for alopecia, they are the least heartfelt company I have ever dealt with. They have showed no sympathy at all to the condition and have held no responsibility of their mistakes.

I would hate for anyone to experience what I have. I wish I had listened to and trusted the 1 star reviews on here because they are true!

Avoid at all costs!

20 oktober 2024
Review zonder uitnodiging
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Antwoord van Nuolawigs

Dear Madison,

I hope you’re well.

I would like to clarify that the case did not proceed to a final hearing, and therefore, no formal judgment was made in your favour. A mutual agreement was reached to settle the matter for an amount less than the full cost of the wig, minus the court fees and interest.

We opted to settle due to an oversight on our part in not forwarding a witness statement in time, which meant we would have been unable to properly defend the claim at the hearing. As a result, both parties agreed to a resolution outside of court.

Thank you for sharing your feedback, and I'm truly sorry to hear that you were unhappy with your experience with us. We value our customers and always strive to provide the best service possible, so it's important that we also share our perspective on this situation.

You placed a custom order with us, and upon receiving your wig, you mentioned that you tried it on, found that it fit perfectly, and then proceeded to cut the lace. Later, after wearing the wig multiple times, you experienced an issue where the wig slipped off your head.

We understand your frustration and apologize for the initial delay in our response when you contacted us about this problem. However, as we explained in our communication, wig cap sizing can and should be checked before cutting the lace. If the wig fits properly when you receive it, the size should not change to the extent that it suddenly becomes too loose to the extent that it is falling off your head only after a few wears.

Despite our policy clearly stating that any alterations, such as cutting the lace, void the return or exchange eligibility, we offered you the option to send the wig back so that we could make a new one. We made this offer because we genuinely care about our clients and wanted to find a solution that would make you happy.

When we received the wig, we reiterated that exchanging an altered wig is not something we typically do. However, we were still willing to make an exception and provide you with a replacement wig. At that point, you requested a refund instead of a replacement, and we reminded you that a refund was not possible due to the alteration of the product before checking the size.

Following this, you chose to escalate the situation by filing a claim with PayPal. We advised you against escalating the claim not blackmailing you as you have mentioned. We advised against this because it would have a negative impact on our PayPal account and could incur additional fees for us. We explained this to you and informed you that we will pull out an exchange offer off the table if the escalation went through. Nonetheless, you decided to proceed, and PayPal ruled in our favor after we provided evidence that the wig was custom-made and had been altered.

Even after PayPal's decision, we still offered you an exchange. Now any other company would not have done this. We informed you that even though paypal decided in our favour we still wanted to make sure your overall experience was positive. We explained to you that while a new full lace wig would require a waiting period of 2-3 months, we could create a lace frontal wig for you immediately. Again, you declined this offer.

Additionally, we want to clarify that at no point did we suggest that you should take us to court, as you have implied. You mentioned that you would pursue the matter in small claims court if we did not issue a refund, and we simply acknowledged your right to do so. Our intention was not to come across as confrontational or dismissive, but to inform you that you are entitled to explore that option if you choose. We never meant to make it seem like we were challenging or encouraging you to take legal action.

Given these circumstances, we have now decided to send your original wig back to you and withdraw our offer to create a new wig, as we are not obligated to replace a wig that has been altered by the customer.

Kind regards
Ade

Beoordeeld met 5 van de 5 sterren

This is the best wig shop where you can…

This is the best wig shop where you can trust and order wig blindly. Wigs look like original hair and scalp no-one can tell you that you are wearing a wig. They reply to very nicely without taking much time. I received excellent customer support, including timely responses and useful guidance to assist me select the best solution for my requirements. The wig was wrapped neatly and shipped quickly.

7 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have ordered wigs from them several…

I have ordered wigs from them several times, and I have always experienced excellent service and high-quality products. It’s impossible to find products as good anywhere else. The wigs look almost as natural as real hair. I’ve never had any issues and am very satisfied with everything.

16 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love Nuola

I love Nuola, I have ordered many wigs from them and they always help me feel confident and beautiful! The hair quality is great. :)

13 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional Quality and Service - Highly Recommend!

I am so happy that I purchased a wig from Nuolawigs, and I am beyond impressed with the quality and service I received. The wig itself is stunning—soft, natural-looking, and incredibly comfortable to wear. The attention to detail in the craftsmanship is evident, and it fits perfectly without any adjustments.

Customer service was outstanding, with prompt responses and helpful advice to ensure I chose the right product for my needs. Shipping was fast, and the wig arrived beautifully packaged.

I highly recommend them to anyone looking for high-quality wigs and excellent customer care. I will definitely be a returning customer!

12 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best wigs

Best wigs - made a huge change to my life.

I am from Denmark and have tried to find a beautiful wig for 2 years before i found nuolawigs. I was never satisfied with the danish wigs and they did not look real. I am so happy that i found NuolaWigs. Great quality and look so real. They completly changed my life. Thank you so much!

23 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional hairline and overall quality

I've ordered my thirth unit with Nuola wigs because they make stunning units. And of course this thirth unit was exceptional too. The hairline is onreal, it is perfect. No-one can ever tell you are wearing a wig. And... they have amazing price tags. I'm a customer for life and I tell everyone that's dealing with alopecia that the best shop I know is Nuola wigs.

23 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

the best


This is my third wig from this company, and they keep getting better and better! The hairline is the most realistic one I’ve ever seen, and I’ve purchased a lot of wigs over the years. What really sets them apart is their excellent customer service—they worked with me to sew in some clips upon request. I absolutely love it! Highly recommended!

26 juli 2024
Review zonder uitnodiging

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