Christelle really helped me with my O2 experience and problems. She was very kind, understanding and answered all my questions and was very knowledgeable. Although my problem was not resolved, there a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
they have a divorced customer service their network is shit and all of them they are online
Bedrijf heeft geantwoord
Stuart was absolutely brilliant today in o2 Glasgow City Centre. After a previous difficult experience in store, I was quite apprehensive but he was so friendly, patient and helpful. He went out of hi... Toon meer
Bedrijf heeft geantwoord
Bought my phone & SIM from O2 Buchanan street 10 April 2024 started to get problems with my calls since virgin media took over my call not being heard so I have to restart my phone about 4 times just... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contactgegevens
87-89 Buchanan Street, G1 3HF, Glasgow, Scotland, Verenigd Koninkrijk
- 0141 248 2620
4,6
Uitstekend
40 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful staff member
Stuart was very helpful and managed to sort out my problem as I couldn't get into my O2 app
30 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oWWJl6
Facebook: https://bit.ly/4eEW2cO
Kate was really helpful sorting out my…
Kate was really helpful sorting out my new iPhone moved everything across from the old one too, we were perfect customers took out virgin broad band and bought an IPad.she was very patient and helpful with us. Great to get free USA roaming.
25 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wbYxsS
Facebook: https://bit.ly/4xW46NT
Christelle and Kate were fantastic
Christelle and Kate were fantastic, they did everything they could and sorted out all our issues.
20 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Thanks for taking the time to leave a review Martin! It's great to hear about the service you have received from Christelle and Kate - we'll be sure to pass this on to them 💙
Very helpful christelle
19 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Hi there Kathy. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Christelle. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eDKVj9
Facebook: https://bit.ly/4uOfEjg
Stuart was very quick and efficient in…
Stuart was very quick and efficient in helping process my refund. A perfect service
19 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Hi there Susi. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and the level of service you've experienced, especially from Stuart. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uQx8eW
Facebook: https://bit.ly/3QsS5i5
Customer service masterclass from Christelle
Great experience in the Glasgow store this week. Excellent customer service from Christelle, who went above and beyond to solve my issue, including calling me a few days later with an update. Thank you!
16 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Hi Charlotte,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience at our Glasgow store. It's fantastic to know that Christelle provided excellent customer service and went above and beyond to help resolve your issue.
We're especially pleased to hear that she took the time to follow up with you a few days later with an update. Delivering ongoing support and keeping customers informed is an important part of the service we aim to provide, so it's wonderful to know that Christelle's dedication made such a positive impression.
We'll be sure to pass your kind feedback on to Christelle, who will be delighted to hear that her efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4webD9m
📘 Facebook: https://bit.ly/4bxYtvE
they have a divorced customer service…
they have a divorced customer service their network is shit and all of them they are online
9 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Hi Foad,
Thank you for taking the time to leave a review.
We're sorry to hear that you're unhappy with both the network service and the support you've received. We understand how frustrating it can be when your experience doesn't meet your expectations, particularly when it affects your ability to stay connected.
We appreciate your feedback and are disappointed to hear that you feel let down by the service. We'd like the opportunity to better understand the issues you've experienced and see if there's anything we can do to help.
If you're experiencing network or coverage issues, you can find support and troubleshooting advice here:
🔗 https://bit.ly/4wSzOKD
You can also contact us directly using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45cal2K
📘 Facebook: https://bit.ly/44FT2qH
Very helpful staff
Christelle really helped me with my O2 experience and problems. She was very kind, understanding and answered all my questions and was very knowledgeable. Although my problem was not resolved, there and then and it subsequently took me a while to resolve it, she provided very detailed steps to ensure I am confident in carrying this out myself. Thank you so much Christelle, I really appreciate your friendliness and willingness to help :)
16 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Hello Amelia,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wfuLnl
Facebook: https://bit.ly/4xAWNe6
Antwoord van O2 - Glasgow Buchanan Street
Hi Charlie,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xAQ30a
Facebook: https://bit.ly/3QsWOjA
I am very very satisfied with way I was…
I am very very satisfied with way I was treated and the resolve of the issues I had.. well done Christelle
13 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Hello Arwina,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xu6QBH
Facebook: https://bit.ly/4fGO9EC
Big shout out to Stuart and Kate
Big shout out to Stuart and Kate
that helped us two oldies through our contract .Nothing was too much trouble and explained everything simply so we knew what to expect. Glad we popped into the store today as we left with a cheaper contract than we went in with! Thanks guys . Maureen and Gordon
12 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xKcGPM
Facebook: https://bit.ly/4uyiEjJ
Stuart helped me with a Sim issue
Stuart helped me with a Sim issue. He took minutes to solve my issues and was really friendly. Thank you.
12 juni 2026
Review zonder uitnodiging
Excellent service provided by Stuart
Excellent service provided by Stuart. He resolved a longstanding issue and clearly explained all that he was doing without patronising. I would highly recommend Stuart to look after all your mobile phone requirements. Thank you so much
12 juni 2026
Review zonder uitnodiging
Stuart was very helpful and easy to…
Stuart was very helpful and easy to talk to and explained everything clearly. Elaine then helped me look at deals for some tablets and both of them spoke to me through everything.
12 juni 2026
Review zonder uitnodiging
Fabulous experience
I have had a fabulous service from both Christelle & Stuart in the Glasgow store they have been so patient & spent hours getting me up & running with my phone Words alone cant thank them both enough .
10 juni 2026
Review zonder uitnodiging
The staff jessica and eka helped me…
The staff jessica and eka helped me transfer all my data from my old phone onto my new, they did this with compassion n kindness i had lost my motjer 2 nights previous and i do not know the first thing about technology and phones so i thank them so much for treating me with such kindness and respect
10 juni 2026
Review zonder uitnodiging
Christille agent in o2 was really good…
Christille agent in o2 was really hood explained in detsil what was wrong and checked fone fixed it perfecyly cannot thank her enough knows how to do her job thank you
8 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SdB2kt
Facebook: https://bit.ly/4od1RkK
Helpful staff
Lynsay was really helpful sorting my virgin media package which needed returned. Lovely staff, prompt help.
6 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review, Veronika! We're so glad to hear about your experience with our staff. If you need any additional help in the future, please don't hesitate to contact us via one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/3S4M0Zt
Facebook: Send us a private message or mention us at: https://bit.ly/4e1HS3S
Shaun McGlone was exceptional
Shaun McGlone was exceptional. The best customer experience I have had in years. What an asset to 02. I came in with my 90 year old mother who requires some assistance. He was patient, kind, professional and approachable. I would recommend this branch to anyone.
5 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Glasgow Buchanan Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Q6IDAL
Facebook: https://bit.ly/4e4ItBT
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.