OANDA - Australia Reviews 63

very happy with prompt and effective response to queries and support through the process. Very happy :-)

They used to be great, then they were good now they are useless. The overall interface is dated and the functionality is like a 2010 website/app. But the worst area they seemed to have shifted 180 degree is customer service. There is no way to contact them other than chat or email with the usual low quality first line agents that tell you they can't help you but will let the higher ups know. No direct contact or even team members looking after your account. Oh and if you want to withdraw money that's where they will decline over and over requesting documents that have been uploaded many times, claiming they are too old even though they are from the same day. It will take weeks to get a simple withdrawal to go through as their boomer system takes 1-3 business days for each step in the way to your withdrawal. In the end you will waste hours in chat and email and a few weeks later maybe have your money. Compared to other brokers where the money is transferred instantly. Instant transfer at Oanda only works if you deposit, they like taking your money, no documents needed.

I know some people have had issues withdrawing funds, but I’ve been with Oanda for many years and never had a problem — the money’s always on my card in no time.
Joe

Can't beat the service that I received from Frank when it comes to my trading questions. Patiently walk me through everything like a breeze.
Overall very happy with OANDA as a trusted broker.

I have had the best customer service experience from OANDA. Thanik was very professional, patient and very knowledgeable. I highly recommend OANDA.

It's all about professionalism. 5 stars is not enough. Thanik is really helpful, patient, professional and friendly. He helped me set up my account and every time I have issues, he's available. I love Oanda and Thanik's performance in particular.

Have found the service to be exceptional.
Thanks so much Thanik for progressing me through various stages to get up and running efficiently.

I highly recommend Oanda as a broker platform. I used it years ago and have recently returned. Lots of new facilities to enjoy. Thank you .

I’ve been trading with OANDA for about one year and completely trust the platform. I’ve processed six-figure withdrawals without a single issue. Everything has always run smoothly and reliably. The platform itself is solid, but what really sets it apart is the support. Big thanks to Frank and Christopher for their outstanding communication. They’ve been clear, professional, and genuinely helpful throughout. I really appreciate the effort and consistency.

Frank and Thanik are absolutely amazing and I am quite satisfied with OANDA. Informing of news, promos, and updates so I don’t miss out on opportunities. Really looking out for their customers, even for a small casual trader myself.

Frank is my refer agent , he is just amazing every time. When I think he can’t do better he just manage to go one step further . Thank you

The Service was amazing

I felt like I was heard and understood as well as given great advice based on personalised options

I have been with a lot of Brokers over the years, I have only been with Oanda for a few months, I got referred to them by a friend, and I have to say that so far it has been amazing for trading, so many features that the other brokers don't have and excellent customer service, If I have any issues or want to know anything about what Oanda can offer me as a customer, Frank is just one call or email away to answer any request I have had, thanks Oanda

As a trader who prioritizes consistency and profitability, my experience with Oanda has been deeply disappointing. After achieving steady success over several months, I unexpectedly received a call from their team. The message was clear: they claimed my trading approach made them “uncomfortable,” despite no violations of their terms. This abrupt intervention not only disrupted my strategy but raised serious ethical concerns about the platform’s integrity.
Oanda’s behavior suggests a troubling pattern: traders who consistently profit may face unwarranted scrutiny or interference. This raises questions about the broker’s commitment to transparency and fair trading practices. For those seeking a reliable partner, I strongly recommend exploring alternative brokers with a proven track record of supporting profitable traders without arbitrary restrictions.

Good customer service with a lot of good upgrades!

Oanda has such amazing customer support. They're always online and willing to spend the time to ensure you understand their responses and have your questions/matters resolved.
In a competitive market of brokers, it's these sort of features that make them stand out against the others.

I spent many months trading with Vantage however I gave OANDA a chance after being disappointed by Vantage multiple times. If you have traded CFDs for any time at all you would have definitely heard of Vantage or perhaps even traded with them.

The first issue I had with Vantage is that, like all CFD brokers, they would not disclose their spreads on executed trades so when I asked my account manager (not going to name anyone) how much I was paying he said we don't know and cannot say. I explained to him that's like owning a business and expecting a customer to pay for something without telling them what they paid. Like all brokers they will give you an indicative spread however they do not guarantee you are executing your trades on that spread.

When I switched to OANDA I receive full statements showing what I am paying in spread costs. OANDA is able to do this because they do not separate their clients on a 'A' Book and 'B' Book system, rather they put all trades through to the market. This also means they are not trading against you and only make money from your trading volume rather than your losses.

The above also means that your savings a safer with OANDA than with another CFD broker as the risk of the company going broke is almost zero as they would not have to use your deposit to pay someone else's profits.

The other drama I had with Vantage that I have not experienced with OANDA is slippage on news events. With OANDA the orders are far more reliable and you are even able to set a Guaranteed Stop Loss Order which guarantees your exit price! Not sure how OANDA funds this but they do and I have never seen anyone other broker offer it.

Finally the customer service with OANDA is superb, shoutout to my account manager David Villagra. Most brokers will give you an account manager however most will give you a half hearted service. David goes beyond his job's requirements and has helped OANDA secure my business for life.

Give OANDA a shot if you are not already trading with them, you will not regret it.

Great customer service, they guided me through the whole process of signing up.

Great platform, support is at hand. recommend it at this moment in time.

Great broker to deal with, easy to setup an account, monitor portfolio and great communication from the business team.