Octopus Electric Vehicles Reviews 5.281

So I had a stressful ‘breakdown’ when my EV wouldn’t charge at Gloucester Services and RAC wait went from an hour to 5 hours, two ladies from Octopus, Rocky and Emma Sears were beyond amazing. They let me cry at them down the phone, were utterly empathetic and so gorgeous I really felt they oozed care and did everything in their power to sort out the situation. These ladies deserve a commendation or a raise - I’d love to give them both a huge hug, they made a horrible situation significantly better. Thank you, thank you, thank you.

Delivery went great and Jack at Octopus EV was incredibly helpful throughout the whole process!

Really good speed of response to queries, very pleasant and helpful staff

The assistance i was given from Alex Moore was really helpful,no question too difficult or an issue, made me feel completely at ease during the process.

I'd give Tania in customer services 5* for the help she's given us as we have tried to navigate getting our EV repaired following dashboard warning lights. 9 weeks on, we finally have our car back, and since she took over our complaint, Tania has been in our corner, working with VW and the hire companies in trying to make the overly complex and non-joined up process a bit better. I've given Octopus EV 3* overall, as the customer experience as a leaser of Octopus EVs gets about 1*, given how complicated it was to report the fault in the first place, get an appointment with a garage anywhere near where we live, get a hire car to match up with the garage appointment, and then deal with all the associated admin. So that part of the experience has been awful. But as soon as our complaint was escalated after some weeks of pushing, and Tania got involved, she has been fantastic.

I had an issue with my car on Boxing Day which meant it needed to go in for repairs and due to poor management on the part of Ford, it took 4 months to get the car back to me. As a result I raised a complaint with Octopus which was escalated to Emma, who has been brilliant in all my communications with her. She was really understanding of my frustrations and kept me in the loop constantly with progress on getting my car back! It was finally returned to me yesterday and I’m not sure that would have been the case if it hadn’t been for all of Emma’s help, thank you :)

original Sales journey with Cameron was great, really informative not too pushy and when there was a clerical error on my side he helped me rectify it and kept me calm. After sales service from Jack really efficient, friendly and helpful & knowledgable! great team!

Tobi was very helpful and great customer care

Emma the complaints manager had real empathy for my issue and concern.

The complaint was handled quickly, great communication, total transparency throughout.

The whole experience was well above my expectations.

My complaint was never an Octopus issue, the vehicle had the fault however Octopus came to our rescue.

The delivery went smoothly and we are very pleased with the car. We have also been very impressed wirh the service provided by Tobi at Octopus

I recently had an issue and raised a complaint, and I just want to highlight the outstanding support I received from Emma Sears the Vehicle Operations Specialist. From the moment she picked this up, she was professional, understanding, and genuinely committed to putting things right.
She kept me fully informed throughout, handled everything efficiently, and made the whole process feel easy and stress-free. She also arranged for my car to be booked in and went the extra mile with a gesture of goodwill, which was really appreciated.
It’s rare to come across customer service that feels this personal and proactive. Emma is a real credit to the team, and I’m very grateful for the way she handled everything.

speed of delivery & the people on the customer helpline e-mail

The process of ordering and receiving my car was flawless and efficient from start to finish. Aaron was my octopus representative throughout and kept in touch and kept me informed of developments. He made sure I was given up to date information and knew what was happening at every stage.

As both a Company Director responsible for selecting an EV salary sacrifice scheme and an EV salary sacrifice driver myself the Octopus has surpassed my expectations at every stage has been of the highest level. The set up and ordering process was simple, efficient and customer support unparalleled .
I especially would like to thank Tanisha who's support through the entire order process showed such a high level of knowledge, engagement and professionalism

very helpful team and a pain free delivery service

I couldn't be happier with the level and quality of service provided by Octopus Electric Vehicles so far. From ordering, delivery, and aftersales customer support. Fantastic.

From beginning to end, the process has been faultless. Updates have been forthcoming, and dates / deadlines have been met. Exceptional Customer Service, too.

Jack has always been so quick to respond to any question/ query etc. always so helpful and informative!

I had a wonderful experience from beginning to end. I always felt informed and was very helpful when I needed assistance.

Seb and the team made the entire process a breeze!

To be fair, I had been completing online forms to request both a change of plate and termination of the agreement. However, I did not receive any confirmation that these had been received or were being processed.

I followed up by writing to various departments on most days and also made several phone calls, but did not receive a response. I then escalated the matter to the CEO, and that same afternoon I received a call from Sid. Within a few days, he had everything resolved for me.

Sid kept me informed at every stage of the process, which I found extremely helpful.