Octopus Group Reviews 

155
•
TrustScore 3 uit 5

2,8

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Beoordeeld met 3 van de 5 sterren

Can be a waste of time, but they pay reliably. Prepare to answer the same question 50 times over and over and over again. Prepare to constantly be screened out after 5 minutes and getting paid 5 cents... Toon meer

Beoordeeld met 1 van de 5 sterren

I’ve been offered my first survey of $3.92 for a estimated 14min survey. That works out significantly below minimum wage for your time and it will likely take me a lot longer than 14 minutes for the w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

This company can improve by going into liquidation. Information thieves and frauds. Don't waste your time, you would get more achieved by mopping your floor or watching paint dry. BEWARE of... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've been a member of Octopus for 5 years and never had an issue, I really don't understand the hate on here. They always pay on Mondays and their rewards are the best per hour of any survey sit... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 657650194

  1. Online samenwerkingsplatform

Informatie afkomstig van verschillende externe bronnen

We are shaking up the panel industry in Australia. Your time is valuable so we provide the best cash return for it, double the other providers, sometimes more.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

155 reviews

5 sterren
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3 sterren
2 sterren
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Heeft 60% van zijn negatieve reviews beantwoord

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2,8

Alle reviews

(155)

20 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Very S L O W earner

I have been a member of many paid survey online groups and this one is one of the slowest earners out there. I have been sitting on $19.90, just 10c off being able to claim, for weeks now. Once I earn enough to claim I will be shot of this one

13 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

In my opinion, the best survey company of them all

I have just read through the reviews on here and am honestly amazed that people say they have had such bad experiences. In the time I have been with Octopus Group (a few years now) whenever I have had an issue of any kind, it has been resolved speedily and to my satisfaction. Not once have I had any problems cashing out my rewards and this company is by a long way the best paying at 28c per minute.
I attempt to answer all surveys honestly and to the best of my ability and have never been flagged for giving dud answers. All in all, by far the best survey company as far as I am concerned - and I am about to post a scathing review of another company which pays 16c per minute and has left me with a very bad taste in my mouth.

7 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

really really bad...

really really bad...
i went with octopus as it's claimed they are one of the higher paid providers.
in ACTUALITY, as many many others say, MULTIPLE, consistent survey errors & issues that trigger their 'fraud' protection even without answering anything (not even getting to the survey)!!
in the end, very few invitations come, very few get successfully completed.
i'm a member of other survey sites & by far this is the WORST - in frequency of surveys offered, errors but particularly in staff handling.
they really do NOT care about their users...
go with a site with better all round offerings.
oh, & their redemption process is a pain in the a$$!! (needing to send text messages at your own cost to access 'your' money) - even banks don't do that!!
final insult to injury (if that were even remotely possible), like others have said, i had my account shut down despite 'reading every question' & 'answering honestly'.
they don't WANT 'honest' answers...& they do NOT value their users or their time.
look to others to avoid massive loss of time.

4 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scum of the earth DATA THIEVES WHO WILL…

And they have the nerve to say I done the wrong thing! There fools are insane!
Scum of the earth DATA THIEVES WHO WILL SHUT YOUR ACCOUNT DOWN FOR QUESTIONING UNPAID SURVEYs. I even supplied screenshots of the last page of the surveys for proof of completion yet they still shut my profile down and stole all my data! It's criminal I will have this site shut down as this is an illegal scam site!

5 maart 2024
Review zonder uitnodiging
Logo Octopus Group

Antwoord van Octopus Group

Unfortunately, there will always be a small subset of people that do the wrong thing but still see themselves as victims.

Beoordeeld met 1 van de 5 sterren

They shut my account for giving what…

They shut my account for giving what they deemed "false answers". I completed the surveys as best as I could and this is the rubbish they push out. An organisation with very little credibility.

11 maart 2024
Review zonder uitnodiging
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Antwoord van Octopus Group

The fact that "false answers" as you put it were involved show that we are credible by performing validation checks to make sure that quality and honest feedback is being provided. Loosely speaking, accounts don't get auto closed for a one off flagging, a 2 week suspension is the first step and if it keeps happening then the account is a candidate for membership cancellation.

Beoordeeld met 1 van de 5 sterren

DO NOT RECOMMEND

Staff are arrogant and perfect at sending standard responses and pretending to not know what you’re talking about. ‘Screens out or times out’ more than any other survey provider. They’ll also sell you their BS that we don’t get paid if you don’t get paid. Staff couldn’t care less about their constant errors with Octopus surveys. Surveys constantly say you’re not eligible after wasting 6-10 minutes of your time on octopus surveys. They also send surveys out not targeted to the questionnaire you have to fill in. Staff are not interested in helping. Whoever they’re hiring are not doing their business any justice. Also as an employer I would never use this business for data. EVER. I highly recommend not signing with this mob.

7 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

too hard to make anything

I can make more in a single day with another site than in 6-8 months with Octopus Group Maybe it would be slightly worthwhile if there were a reasonable amount of studies but there isn't so I'll be sticking with my other site where it's simple to make $20-$40 every day that I can have put directly in my paypal rather than giving them access to my bank account

7 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Pompous arrogant staff

Pompous, arrogant bunch. They seriously think they are the best and highest paying of the online surveys. They are not.
1 or 2 surveys a week, at best.
I self quit this site after about 7 years.
I did a $14 survey which I completed every day as per instructions. They did not honour it.
Like rewardia, they are the best at screen outs.
Do not be fooled by any high paying survey that says, wait 4--6 weeks, or download any aps. They will screw you over.
I've made more in 1 month with a competitor than this trash in 1 year.
Octopus gave me the 70c so I could have my $20 total to see me off.
I always stand up to ripoff companies like rewardia and octopus with aggression and you should all do the same.
Do not believe the, 'we don't get paid for incomplete surveys part'.

27 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Beware

Beware, they suck you in and give you questionnaires and add money to your account. But you can’t withdraw the money until it hits a certain amount. I had my account terminated and once I emailed they re-activated it. Then they did it again and I’ve had no response from them at all. So I guess the money they paid me is now theirs as I can’t access it and they won’t respond. I wonder how many other people they do this to.

26 november 2023
Review zonder uitnodiging
Logo Octopus Group

Antwoord van Octopus Group

Hi Debra, sounds like your account was automatically flagged as being accessed from outside of Australia and there is a conversation between you and support. It may be that you are using a vpn or some other masking software that is tripping the validation (or that you were just overseas).

Beoordeeld met 1 van de 5 sterren

Impossible to redeem funds

The method for redeeming funds does not work. It is obvious how to contact a support team. At best this is sloppy and disrespectful. I will reserve judgement on whether it’s more than incompetence until I have had or not had a reply from the support “group” (contact details could only be found on this review site).

26 oktober 2023
Review zonder uitnodiging
Logo Octopus Group

Antwoord van Octopus Group

Hi Mick, we don't use any "donotreply" email addresses so you can reply to any email that we send you and you'll get a reply. The standard address is support@octopusgroup.com.au

Beoordeeld met 4 van de 5 sterren

Great survey platform for those with extra time!

I’ve joined this online survey company for well over 6months now and I’m honestly impressed.

My total earnings is around $200. I’m not actively doing the surveys every single day, only when I get the chance and time to do it. Now these surveys range from different pays from $0.50 to even $20 per survey and time to complete can range from 2min to 30min.

Overall, if you have time to sit down and complete a few surveys for 10-30min, it all accumulates slowly throughout the months and you’ll find yourself being able to purchase a McDonald’s family meal from your survey money :)

My only problem would be sometimes you won’t be an eligible participant if you aren’t a qualified register. Other than that Octopus Group is great and I still use it till this day!

30 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Cash Redeeming

I have tried on 4 occasions to redeem an amount,still waiting
It is now 1/11 and once again and not paid,maybe after completing last survey for and organisation that is 800 metres from home I think a visit will be necessary to let them know this organisation does not PAY
I have just tried your phone number with the answer being it's unavailable,just PAY ME look under Adrian Schofield

23 oktober 2023
Review zonder uitnodiging
Logo Octopus Group

Antwoord van Octopus Group

Have you contacted support@octopusgroup.com.au yet? I can't see anything under Joe Scho in the support tickets. This might help you. https://support.octopusgroup.com.au/articles/216535-i-cant-send-to-the-verificationconfirmation-number and there are other support articles to review

Beoordeeld met 1 van de 5 sterren

Disappointed

Their internal system to suspend people is a joke.
It's too harsh.

I'm a member of other survey sites where I have no issue with quality control, but Octopus Group will ban you at the drop of a hat.

Sometimes the survey client surveys fail, but they'll flag your profile because you incompleted the survey or did something wrong, yet the survey might freeze.

I’ve also tried to resolve this with staff.

It’s a company issue.

18 oktober 2023
Review zonder uitnodiging
Logo Octopus Group

Antwoord van Octopus Group

If you're account has been automatically blocked it will most likely be a security precaution regarding account access, this is simple to resolve by contacting support@octopusgroup.com.au
If you received a data quality notice that you don't agree with the you can also contact support@octopusgroup.com.au to have it followed up with the client.

Beoordeeld met 1 van de 5 sterren

Was alright until I reached the cash…

Was alright until I reached the cash out amount, now all of a sudden I haven't had a successful survey almost all of them have screened me out. Seems a bit strange that it works until your close to cash out.

6 oktober 2023
Review zonder uitnodiging
Logo Octopus Group

Antwoord van Octopus Group

I guarantee that our system doesn't do that, we don't get paid if our members don't complete surveys so it is counter-intuitive to put something in place that stops surveys being completed.

Beoordeeld met 5 van de 5 sterren

There has been many times screen out my…

There has been many times screen out my surgerys but thats definitely not octopus group fault it’s because the survey taker also need what they want and they also don’t want to waste money on unwanted things. After all i’m happy with the service.

22 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Please don’t bother they are scammers

Please don’t bother they are scammers. Before they use to be legit now they are absolutely useless.
Don’t Sign anything with them, you are just wasting your time.

15 september 2023
Review zonder uitnodiging
Logo Octopus Group

Antwoord van Octopus Group

I'm not sure why you are putting a review now as your account shows you've not attempted a survey since the 10th May 2023 and we've issued you over 90 survey invitations since then.... So what is it that we seem to have done during that period that you now feel compelled to share an.... opinion?

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