I have been shooting in the US for Ocus for about 4 and a half years now (near 100 shoots), and can honestly say that they have now sunk to a new low. More photos, less pay, no live chat support,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If you look at the recent reviews, you will see that most of the complaints concern travel expenses—an issue they have failed to resolve for years. I submit a claim for travel expenses, but it gets... Toon meer
Bedrijf heeft geantwoord
Le principe est plutôt pas mal; En tant que photographe, on shoote, on transmet les photos et OCUS s'occupe du reste... "Push the button, we'll do the rest", comme clamait Kodak aux début de la dé... Toon meer
Bedrijf heeft geantwoord
Sinto uma grande evolução na nova plataforma com a resolução de problemas que a plataforma anterior deixava a desejar. Porem ainda sinto a falta de uma função que seria muito útil, referente a um tópi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In addition to the opportunity for technology to shape an ecosystem for creatives, we recognized that brands and businesses were lacking an efficient method to create, manage and optimize impactful visuals at speed and scale. Piecing together this opportunity and market gap, we created OCUS. Our purpose, which remains core to our mission today, is to drive online performance for businesses through always-on performing images, while creating the largest thriving ecosystem for creative workers.
Contactgegevens
Frankrijk
- support@ocus.com
- www.ocus.com
3,2
Gemiddeld
436 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Van mejorando algunos aspectos
Van mejorando algunos aspectos, pero generalmente las respuestas a nuestras consultas van muy lentas, sobre todo cuando se trata de asuntos urgentes como un cambio de fecha en una cita, hay muchas circustancias que pueden hacer que se fustr.
12 juni 2025
Antwoord van OCUS
Hola Rosa,
Gracias por compartir tu opinión. Lamentamos que tu experiencia con OCUS no haya cumplido con tus expectativas. Para comprender mejor tus inquietudes y ayudarte, te hemos enviado una solicitud de información adicional a través de Trustpilot. Te agradeceríamos mucho que nos proporcionaras más detalles para que podamos abordar el problema y trabajar para encontrar una solución.
Saludos cordiales,
Rinah - The OCUS Team
I have worked for a month now ,and it's…
I have worked for a month now ,and it's been 2 week with no sign of wages payment..Is this company a scam ...I am confused...they need to realise how mentally and financially draining this can be especially when communication is limited...other agencies I have worked with can be reached via text or a phone call and they manage thousands of photographers too...
12 juni 2025
Review zonder uitnodiging
Antwoord van OCUS
Hello Moses,
Thank you for letting us know about your experience. We’re very sorry to hear that it didn’t meet your expectations. Please know that your feedback is extremely important to us, and we’d like the opportunity to make it right. Our team will contact you shortly to better understand your concerns and address them.
Kind regards,
Augustin - The OCUS Team
Rapidez para agendar e também na sessão…
Rapidez para agendar e também na sessão de fotos. Profissional excelente.
4 juni 2025
Antwoord van OCUS
Hello Gabriela,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Christophe - The OCUS Team
Antwoord van OCUS
Ciao Daniele,
Grazie per il tuo commento riflessivo! È bello sapere che la sua esperienza con OCUS è stata positiva e apprezziamo il suo gentile messaggio.
Cordiali saluti,
Anna - Il team OCUS
photo upload button
I uploaded 1 photo missing. The upload panel could have been opened for me quickly. This was not done. The photos I uploaded were evaluated and approved very quickly. Thank you.
28 mei 2025
Review zonder uitnodiging
Antwoord van OCUS
Hello Sevinc,
Thank you for taking the time to leave a review and provide us with your feedback!
We’re glad you had a positive experience with OCUS. Rest assured, your suggestion about the photo upload has been shared with our internal teams so we can continue improving. Your insights mean a lot to us!
Kind regards,
Ted - The OCUS Team
Good and quick response time in case of…
Good and quick response time in case of any problem. The support team is trying to solve cases and helping us, image creators. I recommend OCUS to anyone who would like to put their photography skills onto another level and earn a quite fair money.
7 juni 2025
Antwoord van OCUS
Hello Balazs,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Ted - The OCUS Team
Super profissional
Super profissional, pontual, atento ao detalhe e flexível! Recomendo 100%, principalmente o fotógrafo Arnaldo Cellani, 5 estrelas!
4 juni 2025
Antwoord van OCUS
Olá Marta,
Estamos muito felizes em ouvir sobre sua ótima experiência com a OCUS! Obrigado pelo seu feedback encorajador; significa muito para nós.
Com os melhores cumprimentos,
Anna - A Equipe da OCUS
Your rights may be revoked
If you want to get a response from them, you should write them good things. They do not pay for travel expenses. You travel 150 km. You want to add the travel expense that you are entitled to. You write it in the request message section. But they still do not add it. They do not reply to e-mails. They wear everyone out just to avoid adding 10-20 euros of travel expenses.
4 mei 2025
Review zonder uitnodiging
Antwoord van OCUS
Hello Forrest,
Thank you for sharing your feedback. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. To better understand your concerns and assist you, we’ve sent you a request for additional information via Trustpilot. We’d greatly appreciate it if you could provide more details so we can address the issue and work towards a resolution.
Kind regards,
Anna - The OCUS Team
This company pays their photographers…
This company pays their photographers in peanuts. It is absolutely shamefull. I have requested multiple times to speak with someone regarding this and get ignored each and every time. They truly do not care about those who are doing the work for them
2 juni 2025
Antwoord van OCUS
Hello Laura,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Anna - The OCUS Team
Loss of trust in your members
My last review was critical about how every update OCUS does, restricts the photographers for the little to no benefit of the clients and the agency. Ever since it has only gotten worse. I don't know how other photographers behave or if they do things to damage the trust OCUS once had in its members, but it seems like it just tries control and monitor harder and harder that the most simple assignments.
20 mei 2025
Antwoord van OCUS
Hello Yair,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,,
Christophe - The OCUS Team
IRRESPONSIBLE
I was provided the service via DashDoor.This is by far the worst service I have encountered in my 40+ years of services. I had scheduled people for support during the photo shoot day to come and find out at 8:55pm that it has been cancelled for the 4th time of which one was a no show and costing me prepped food.
DO NOT RESCHEDULE AS I HAVE NO FAITH IN OCUS'S SERVICE.
Very irresponsible !!!!!!!!
24 mei 2025
Review zonder uitnodiging
Antwoord van OCUS
Hello leonp,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Christophe - The OCUS Team
Recently
Recently, you have a different way of
distributing assignments and it is already 2 weeks since I can't accept assignment and it's only buffering and not completely accepted. The problem has not yet resolved.
22 mei 2025
Antwoord van OCUS
Hello Rosalie,
Thank you for sharing your feedback. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. To better understand your concerns and assist you, we’ve sent you a request for additional information via Trustpilot. We’d greatly appreciate it if you could provide more details so we can address the issue and work towards a resolution.
Kind regards,
Ouzra - The OCUS Team
Its challenging to get a prompt…
Its challenging to get a prompt response from the support team
8 mei 2025
Antwoord van OCUS
Hello Moses,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Christophe - The OCUS Team
Website Interaction
The website I use to get my assignments are straightforward and easy to use.
Plus customer care is always responsive.
9 mei 2025
Antwoord van OCUS
Hello Steve,
We appreciate your review! It’s great to know you enjoyed your experience with OCUS. If there’s any way we can make things even better, we’d love to hear your thoughts—we’re always striving for that extra star!
Kind regards,
Rinah - The OCUS Team
Antwoord van OCUS
Hello Tako,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
Mike - The OCUS Team
As a full-time photographer
As a full-time photographer, I’m always on the lookout for platforms that truly support creative professionals and OCUS has exceeded my expectations. From the start, I’ve found it easy to use, reliable, and well-designed for people like me who live and breathe photography.
Working with OCUS has allowed me to showcase my skills, connect with clients, and grow my business with confidence. The support team is responsive, the interface is smooth, and the opportunities it provides are real. I'm genuinely enjoying my experience here, and I highly recommend OCUS to any photographer looking to take their work to the next level.
8 mei 2025
Antwoord van OCUS
Hello Asanka,
We really appreciate your review and the thoughtful feedback you shared! It’s great to hear you had a good experience with OCUS, and we’ve forwarded your comments to our internal teams for consideration.
Your input is incredibly valuable as we strive to enhance our services.
Kind regards,
Emelie - The OCUS Team
I don't consider the decisions and…
I don't consider the decisions and policies adopted lately to be very wise, rather useless. Contact is complicated; out of every 10 or 15 emails, they respond to one, and I appreciate that.
As for the policy of not being able to rectify mission dates under the pretext that photographers commit fraud, it's nonsense. The only thing that happens is that if there's an incident, everything becomes excessively complicated. Deleting the contact's phone number and name once the date is set isn't exactly the smartest person who thought of it.
On the other hand, regarding unfinished sessions, no matter how much you explain to the hotelier that they have to make 20 dishes, which is what the client has contracted from the platform, they provide the food, and in 90% of cases, they aren't willing. Offer the client more sessions of 5 or 10 photographs, and that any more than that number should be requested by the business owner.
Please, without bitterness, rethink some of the policies.
Okay, thank you very much, because I've been working very comfortably for a while now, but I don't know what happened to this change on Ocus's part, and I'd like to speak with someone on the team. I'm waiting to hear from you.
3 mei 2025
Antwoord van OCUS
Hello Pere,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Mike - The OCUS Team
Antwoord van OCUS
Hola María,
¡Realmente apreciamos tus comentarios positivos! Es genial saber que OCUS superó tus expectativas, y te agradecemos tus amables palabras.
Saludos cordiales,
Mike - The OCUS Team
Antwoord van OCUS
Hello,
We appreciate your review! It’s great to know you enjoyed your experience with OCUS. If there’s any way we can make things even better, we’d love to hear your thoughts—we’re always striving for that extra star!
Kind regards,
Rinah - The OCUS Team
eficientes
30 april 2025
Antwoord van OCUS
Hola Oscar,
¡Realmente apreciamos tu reseña y los comentarios tan detallados que compartiste! Nos alegra saber que tuviste una buena experiencia con OCUS, y hemos enviado tus comentarios a nuestros equipos internos para que los tengan en cuenta. Tus comentarios son increíblemente valiosos, ya que nos esforzamos por mejorar nuestros servicios.
Saludos cordiales,
Augustin - The OCUS Team
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