TSE Slovakia s.r.o. (OEMVWSHOP.COM) Reviews 154

Antwoord van TSE Slovakia s.r.o. (OEMVWSHOP.COM)

27 feb 2026

Dear customer,

thank you for your feedback.

We wish you all the best!

BR,
Kristina

Antwoord van TSE Slovakia s.r.o. (OEMVWSHOP.COM)

Geüpdatet op 3 feb 2026

Good day, thank you for your feedback. This is a little bit different story as you sent to us via email. This is the first email received from you dated 29th of September 2025.

"I’m reaching out regarding the part I ordered from your company a few weeks ago. After installation, it worked for a short time, but the original issue returned shortly after. I took the vehicle back to ATL Auto (Audi), who advised that the part is defective and that I would need a replacement."

Where you confirmed that our item worked after installation some period but the ORIGINAL issue returned after a short time.

Then we asked several times for the complete diagnostic report. We have received one with hidden fault codes related to the airbag control unit 4M0959655E. After a few days and a couple of emails, we have received the date 24th of October complete diagnostic report from your car.

Regarding the information in your diagnostic report — all related airbags, seat belts and crash sensors are short to plus, short to minus sporadic or static . Also, the crash sensor for the side airbag, driver side rear
Incorrect component installed.

So result in this case, you have a problem with the wiring harness to your Audi Q7. One of the components was installed incorrectly . A short circuit in the wiring led to damage to the control unit purchased from us.

As we have informed you via email, problem with the wiring harness and components in your car need to be solved first, and then you can install brand-new spare part.

Your case was forwarded to Slovak Trade Inspection from your side. We have forwarded full email communication with you, also details about your case.

We are sorry, but this is a mistake on side of your workshop. They have to repair the harness to your car before they install a new unit.

Thank you BR CEO Thomas Smith

Antwoord van TSE Slovakia s.r.o. (OEMVWSHOP.COM)

3 feb 2026

Good day, thak you for your feedback.

Yes you have placed order 13 of desember, with expected date of shipping 05.01.2025.

Because of christmas and new years holidays was expedition of all goods late and we are very sorry for that. Your package has been shipped 10th of january and we have updated shipping from Fedex economy to fedex overnight express for free.

we sent your package to exactly same adress we we have received in your order, this is generated by system


Thank you for understanding and have a good day. BR CEO Thomas Smith

Antwoord van TSE Slovakia s.r.o. (OEMVWSHOP.COM)

16 jan 2026

Good day, thank you for your feedback. We have 145 reviews total including your negative review and rating is 4,0 from 5,0 so that you are writing here is nt correct. After cherking your account Night Rider you submitted 7 of 7 reviews to different companies and all of then then are negative.

You have purchased spare part with part number 8P4863905 4PK . what is set of black clips for audi A3 from year 2004. Set of clips is brand new and original. Yes if your clip in your car is 20 years old, color can be little bit different. But it is possible to get if from audi only in one color and that color is black

https://www.oemvwshop.com/8p0898283-4pk-sundry-parts-set-soul-black-p1176381/?sti=11967006

When you contacted us regarding returning of spare parts, this was not any problem. Problem is only that you never sent spare parts to us. Provided tracking number to paypal and to us never worked. Because of that was refund not processed.

As we confirmed couple of times, as fast we will get spare parts to our warehouse, we will send money back. This is standard procedure.

As you informed via email if we will not refund money without received goods, you will leave negative feedbacks about our company. You have to return spare parts, then you will get money back.

Thank you for understanding

BR CEO Thomas Smith

Antwoord van TSE Slovakia s.r.o. (OEMVWSHOP.COM)

16 jan 2026

Good day, thank you for your feedback. Your shippment was full insured. To open any claim with shipping provider we have to follow some rules. We have to provide in timeframe 48 hours after shippment received damaged - damage report - signed upon receipt of goods from shipping provider. Pictures or package, damaged spare parts and if we are asking for more pictures for shipping provider you must provide it. We have acked couple of times for damage report signed upon delivery - we have never received this report. We have never received additional picture we asked for. Because of that we was not able to start claim process with shipping company and insurance company. We are sorry for that.


Bonjour, merci pour votre retour. Votre envoi était entièrement assuré. Pour déposer une réclamation auprès du transporteur, nous devons respecter certaines règles. Nous devons fournir, dans un délai de 48 heures après réception du colis endommagé, un rapport de dommages signé lors de la réception de la marchandise par le transporteur. Ce rapport doit inclure des photos du colis, des pièces endommagées et, si nous demandons des photos supplémentaires au transporteur, vous devez les fournir. Nous avons relancé à plusieurs reprises pour obtenir ce rapport de dommages signé à la livraison, mais nous ne l'avons jamais reçu. Nous n'avons jamais reçu les photos supplémentaires demandées. De ce fait, nous n'avons pas pu entamer la procédure de réclamation auprès du transporteur et de la compagnie d'assurance. Nous vous prions de nous excuser pour ce désagrément.

Best regards CEO Thomas Smith

Antwoord van TSE Slovakia s.r.o. (OEMVWSHOP.COM)

14 nov 2025

Dear customer, thank you for your review, we really appreciatte it.

We wish you all the best!

Best regards,
Kristina

Antwoord van TSE Slovakia s.r.o. (OEMVWSHOP.COM)

6 okt 2025

Dear customer, thank you for your review. We really appreciate it.

Best regards,
Kristina