Office Depot Reviews 713

I had a $45 digital gift card and tried to place an online order. There was a $5 and change difference. I got a confirmation email with this listed. I then got a notice that my credit card was charged the full amount. I called customer service and was assured it would come off when the gift card was applied. THEN my credit card showed 2 pending transactions, one for the $5 one for the full amount. I got a notice it was backordered so I just went ahead and cancelled it.

My credit card pending charge disappeared but they took the gift card balance. It is now $0. I have been on several phone lines, multiple texts, multiple chats from multiple sources, transfers etc for HOURS and for multiple days. I am even getting cut off repeatedly and having to re explain this every time. They all insist it is showing it all went to my credit card. I honestly think they tried to charge me twice but regardless, I have gotten the biggest runaround on the planet with everyone insisting it didn't happen.

Even when I call the gift card line I can pull it up on my transaction history, the transaction is $45 on that day for Office Depot and it is their own gift card only. I do not know why they cannot look this up. The gift card hotline just says "cannot be completed" when I ask for a human, I've tried it for three days now.

As of right now, I still haven't gotten anyone to admit much less fix this issue.

I really have to do a review today. I needed a shipping label printed, and the customer service rep Tabetha was awesome,she had the best Customer Service that l have encountered in a long time. I wanted to let her Manager know that she deserves a raise.l will definitely go back again.

Cathy

I used to shop at Office Depot often, but in the past few years, it’s decreased simply because the prices are not competitive anymore, but I still went there occasionally for convenience. However, they will never see me in there again after what I heard happened with Charlie Kirk. I don’t know what’s wrong with these people, but that was horrible. They won’t see me again. They may as well shut down. I don’t think anyone will have anything to do with them now.

Let’s be clear—this wasn’t obscene, illegal, or dangerous material. It was an image tied to free expression and ideas, the very foundation of what America is built upon.

When a business starts labeling a customer’s content as “propaganda,” it stops being about printing services and starts being about thought control. If businesses pick and choose what ideas are “acceptable,” then they’re no longer serving the public—they’re policing speech. That’s not neutrality, that’s bias.

Imagine if the Founding Fathers had been told their pamphlets were “propaganda.” Imagine if abolitionists or suffragettes had been silenced because their message made someone uncomfortable. History proves that suppressing ideas never leads to truth—it leads to conformity and decline.

Office Depot should stick to printing, not policing. Customers come for services, not lectures. If a business refuses to provide basic services based on political or ideological grounds, then it has abandoned fairness and joined the ranks of selective censorship. That’s not just bad business, it’s un-American.

Vile woke hate filled company, I'll be changing supplier first thing Monday morning.

Your employees are DISGUSTING. Refusal to print things for political reason is UNREAL. I will spread the word, and in time, you will fail. Your employees are despicable and if you do not fire them, you are as well

WORSE COMPANY! I placed an order on 9/3 for an A frame. They immediately call me because of a credit card issue. we get that fixed over the phone and the agent assures me that my order will be delivered on Monday, as planned.
The order doesn’t show up Monday, Tuesday and then at end of day Wednesday I get an email saying my order never went through and to call in.

I called in and speak with Office Depots Sri Lanka call center, which is A HORRIBLE experience. People BARELY speaking English and most of the time you can’t understand them so they apologize over and over and over and over. It seems like that’s the ONLY thing their call center is capable of doing, apologizing non stop.

I was transferred to 4 different people and had to explain my situation every single time with them apologizing and telling me that they can’t help me.
I asked the first phone agent to speak to a supervisor or manager to which he said there are none there right now but management should be available in a few hours. He kept wanting to disconnect the call and have someone call me back when management gets in the office. I instantly knew he was a LIAR! Why would a USA company who is outsourcing their phone center to India, not have management during USA business hours. (I called in at 9.45am)
I was VERY adamant that I was not getting off the phone until I spoke with a supervisor or manager. After 3 minutes the agent said a manager is available now. So he transferred me to another phone agent so I got the chance to explain my situation yet AGAIN!!!
After 40 minutes I finally got a ”manager” on the phone. To wish she began to tell me how it’s my fault the order didn’t go through because I should have called my bank to confirm the payment when through. That it’s not up to Office Depot to confirm payment was received.
Which is REALLY weird because when I initially made the order there was an issue and someone called me immediately and said the problem was “fixed”! This “manager” kept cutting me off and trying to talk over me as I was explaining and asking questions.
I finally asked the “manager” to stop talking over me and listen to me. This didn’t sit well for ”Ms.Manager“ because the next thing I know I was disconnected after being on the phone for 45 minutes.

Oh, on top of all that.……
The “manager” said that I could get my delivered on 9/16 now.

Sssssssssooooooooooo……….
Office Depot screws up this whole situation and then tells me I can pay full price for the stuff that was supposed to be delivered 3 days but I’ll get it in another 7 days. 🤡 🤡

DO. NOT. DO. BUSINESS. WITH. THIS. SHITTY. COMPANY.

USA company, Outsourcing to India
🤮🤮🤢🤢

The chat function is a joke. The chatbot absolutely knows no answers and the agent does not react. I tried it yesterday evening and now again. The only message I got today is "Hi, my name is Joyfull Motoung. It will be my pleasure to assist you today.". After that, silence. I waited 10 minutes and gave up

I ordered 3 clipboards from Office Depot and instead received a black pencil pouch I never ordered. The real frustration started when I tried to find a solution for the issue. I called their support line, got disconnected after selecting the prompts. I replied to the order confirmation email, but it bounced back. Tried online chat at 1 pm EST—well within their posted support hours—but no agents were available and no help articles addressed my issue. There seems to be no way to get a simple problem resolved without wasting hours on hold. For a large company, the lack of accessible, functioning customer service is unacceptable. All I want is the correct items I paid for, but the process to get them feels impossible. I shouldn't have to waste my time on hold over 3 clipboards.

Item damaged, no refund. The carrier listed the damage in the tracking report, yet a week later, no one had contacted me, refunded my money, or offered to send a replacement. This is for important medical equipment and I live in an area where it is not easy to get. I tried calling the "customer service" number and there are no live people - it is ONLY an ad for some kind of medical device. I found this extremely strange, and frankly, triggering. I was calling for help and instead was advertised to. Not OK.
I'm trying to talk to the chat "help" right now and told them the package is damaged, in a facility. They then asked me to "take a picture" of it. Done. I have to have my bank reverse the charges. Took screenshots of the chat where they did not offer any solutions. Never again.

En la sucursal de office depot hubicada en la avenida Lopéz Mateos sur enfrente de plaza palomar en Guadalajara Jalisco el servicio es pésimo, no hay suficiente personal y para rematar en los baños no sale absolutamente nada de agua, definitivamente no pienso regresar nunca jamás.

We called OD to confirm that they had in-home installation and computer data transfer. The desk top computer was selected at the store but was not currently in stock. The only option was to have it delivered to my home but could not make the appointment for installation. It must be done online. Online tech gave a number to call to schedule appointment when computer arrived. Called the number to schedule and was told that the new computer and the old computer would have to be brought back to the store to get the data transferred and then schedule installation. The computer was bought on the 16th. Customer service agents were rude, dismissive and unprofessional.

Orange city store is a joke.
walked up to the copy center area, young girl sitting
down looking at her phone. so, she looks up can I help you? can you make copies of these 17 pages please. she tells me I need to leave them, and she will call me tomorrow when they're ready. holey crap holey crap and HOLEY CRAP!!! how fragging lazy can she be. but that goes way past lazy! hey cell phone was top priority.

Great customer service the team member met me at the door the employees was very kind Great service many thanks.

Teck service at the Alcoa, TN store was the best from any store I've been to that worked with me present while transferring my data from a device with 2 accounts that required separation. Blake assisted me with getting my email, plus a recovery email, McAfee, how to export photographs without losing any. He took the time to ensure when I left there with my computer everything I required was set up ready to use. I'm an elderly woman and not computer literate and the service was outstanding from one of your outstanding employees.

I ordered an accessory for my Microsoft Surface that I need for a class. Office Depot sent an email a day after I ordered it stating it was shipped. It was not shipped, in the tracking information it was only "Label Created". It is now 10 days after I placed my order and they are telling me that I will get information on my order next week. Not even saying where my order is or when I might get it?!! Again, I need it for a class. So I may need to buy it from somewhere else, but I need my money back. They need to follow up with their vendors. And "label created" does NOT mean something shipped. Super frustrated.

I went to return an Office Depot Brand price labeling gun. I was told that I needed to have the original package because it had a serial number on it that had to match the original receipt. Complete lie, Then I was told it was out of the return period. Again, a lie. According to the Office Depot website Office Depot branded products may be returned at any time. I was told in no uncertain terms that I could not return or exchange. When I went back the next day and attempted to show the Assistant Manager. Neither the Manager nor the Assistant Manager would listen to me. I was able to finally find a reasonable assistant manager at the OfficeMax who exchanged it. But also kept the new ink roller and almost full labels.

I placed an online order for a chair to be picked up in-store, but the store canceled my order and offered me a display chair instead. When I arrived to pick it up, the chair seemed to be fine. However, once I got it home, I discovered that the bottom was broken and had been taped and glued to hide the damage.

I called the store to report the issue, but they essentially told me it was not their responsibility and that I needed to resolve it myself. Selling a broken chair and trying to conceal the damage with glue and tape is misleading and unacceptable. While I usually have a good opinion of Office Depot, this particular store has been disappointing. For the sake of a few dollars, they tarnished their longstanding reputation.

I placed an online order with Office Depot and the order did not arrive. I chatted the first time and was told the order would be replaced. A few days later I received and email from Veyer, their delivery provider, stating that the replacement was cancelled bc they had proof of delivery, and they shared a photo of an address that is not mine. I followed up with a second chat and was promised a refund would be issued. A few days later, I received an email from Office Depot saying the credit was cancelled because there had been a succesful delivery. Meantime, they had placed a hold for a new order on my credit card in spite of my telling them I did not want to place a new order. I think there was a third chat in there somewhere. Just got off the phone with a promise to resolve, so we'll see. But a lot of my time wasted on this already.