Such a smooth experience. No nagging emails from this super company. Just my small order fulfilled with speedy delivery. Very impressed and I will definitely be ordering from them again. Such a nice... Toon meer
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Lees wat reviewers zeggen
I had problems on their website making a payment by PayPal and credit card. I contacted customer service and the lady took me through the process of paying by PayPal giving me a link to complete it. T... Toon meer
Excellent transaction and quick on delivery. A well packaged item. Too early to comment on the contents but hopefully they work well in the coming weeks/months. Thanks again 👍
First of all I want to thanks the team who Response me and sort out my problem Delivery service delivered my orderd some where else I complained to customer service and they send me another one Th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Oils and Herbs uk is family owned business for organic and herbal health product. Founded by the team of herbalist. We are specialist in Essential oils, carrier oils, honey, food supplements, herbs and other food products.
Contactgegevens
312 Accrington Road, BB1 2AN, Blackburn, Verenigd Koninkrijk
- 01254 369101
- wholesales@oilsandherbs.co.uk
- www.oilsandherbs.co.uk
4,6
Uitstekend
421 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic!!!
Fantastic! No kidding. Great prices and offers, reliable delivery and great quality products. Thank you.
25 februari 2026
Great product delivered quickly.
2 maart 2026
very quick delivery
25 februari 2026
Delivered on time with advise given
24 februari 2026
The product arrived in a timely…
The product arrived in a timely fashion, well packaged and it is good. A much appreciated gift.
24 februari 2026
Love your products
Received my product later than expected but it turned out fine. I was informed about the delay however it was worth the wait.
Thank you, love your products at good prices too.
6 februari 2026
Great quality product and fast delivery…
Great quality product and fast delivery
Very happy
5 februari 2026
Multiple delivery issues
Order not delivered. Queried after 10 days and was advised postal issues and that replacement would be sent. A week later, still no delivery. Chased again and was told replacement order would be sent. Eventually delivery received however only part of order delivered. Chased again for the missing item - still waiting on it to be delivered. For a first-time customer this was a very poor experience, hence the 1 star.
17 januari 2026
Antwoord van Oils and Herbs UK
Hello,
We have carefully reviewed your order and the full tracking history again. At the time of dispatch, there were courier delivery outages which caused delays and inconsistent tracking updates. Because of this, you were informed that a replacement would be arranged to ensure you received your items as quickly as possible.
After checking the latest tracking today, we can confirm that **both parcels linked to your order have now been delivered**. There are no outstanding shipments pending from our side.
We understand that the delays, multiple follow-ups, and partial delivery understandably led to a frustrating experience, especially as a first-time customer. The disruption was related to courier issues rather than stock or fulfilment from our warehouse, but we acknowledge the inconvenience this caused.
If you believe any item is still missing, please contact us directly and we will investigate immediately.
Kind regards,
Oils and Herbs UK
Really good high quality health…
Really good high quality health products at brilliant prices.
4 februari 2026
I ordered 3-5 months ago
I ordered 3-5 months ago, from Brazil.
The first package was lost in transit, as they told me, after I checked whats's happening with my delivery.
They didn't ask me if I want them to resend it, they did it without asking, even though it was already a long time since I placed the order. I would have clearly said NO!
Now, the 2nd package arrived and I had to do the import - the first time the custom notified me!
I didn't do it, so, after a few weeks, I asked for the refund.
Now, their CS lied to me by saying it wasn't lost (the first package), forgetting what they initially said a few monthd ago (sustained by the fact that the Custom never notified me about that package, by the way!)
In the end, IF YOU WANT TO SELL GLOBALLY, DO YOUR JOB AND INFORM THE CLIENT BEFORE ANY PAYMENT IS DONE, DON'T EXPECT THE CLIENT TO DO YOUR JOB!
THE WORST PART IS THAT THE CUSTOMER SUPPORT EXPLAINED TO ME THAT THEY ACT IN "GOOD FAITH" WHEN THEY ONLY RETAINED THE SHIPMENT ... GUYS, YOU CAUSED ME A LOSS, SO CUT THE BS!!!
21 januari 2026
Review zonder uitnodiging
Antwoord van Oils and Herbs UK
Hello,
We would like to respond clearly to your concerns.
For all international orders, import clearance, customs procedures and any associated duties or taxes are managed by the customer in the destination country. This is standard for cross-border shipments and is stated at checkout. Unfortunately, we do not have control over how customs authorities operate or when they issue notifications.
Regarding your order:
• The first parcel was reported as lost in transit by the courier at that time.
• In good faith, and to ensure you received your order without further delay, we arranged a replacement shipment.
• When the second parcel reached Brazil, it required import clearance. As no customs payment or clearance was completed, the parcel was held by customs.
Despite this being outside of our control and part of the standard international import process, we have already refunded the product cost to you. As a company, we have absorbed the loss of the product itself as well as two international shipping charges.
At no point was there any intention to mislead you. Tracking updates sometimes change once parcels enter international customs networks, which may explain the confusion around the “lost” status.
We understand international shipping can be frustrating, but we fulfilled the order, sent a replacement at our expense, and issued a refund for the product despite the customs process not being completed.
Kind regards,
Oils and Herbs UK
Lacking certification
Research their products. I just came across another which they described as organic, yet the packaging has no organic certification.
No response from the company.
Trust not earned. Best avoided.
29 december 2025
Review zonder uitnodiging
Horny Goat Weed Extract Powder didn't work
I was advised by their customer service to buy the "Hornygoat Weed Extract Powder" as I was seeking a libido booster. I have been taking it for a month now. No result
30 november 2025
Review zonder uitnodiging
Antwoord van Oils and Herbs UK
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you didn’t experience the results you were hoping for.
Herbal extracts such as Horny Goat Weed can affect individuals differently, and results may vary depending on factors like dosage, consistency of use, overall health, diet, and lifestyle. While many customers find it beneficial, we understand that it may not work the same way for everyone.
We’d really like to look into this further and help you if possible. Please feel free to reach out to our customer support team directly so we can review how it was used and discuss alternative options that may be more suitable for your needs.
Your feedback is important to us, and we appreciate you giving our product a try.
Antwoord van Oils and Herbs UK
We’re very sorry for the frustration this delay has caused. Your order was dispatched last week but unfortunately Royal Mail marked it as lost in transit. As soon as we became aware, we reshipped your order yesterday and the tracking now shows it is out for delivery today.
We truly appreciate your patience and understanding, and we’ll continue to work hard to ensure a smoother experience in the future.
Antwoord van Oils and Herbs UK
Thank you for trust and support.
Health oil for my joints.
I do apologise, it was my fault that I didn't put the district that I live in. Royal mail has emailed me; that the order will arrive tomorrow. At oils and herbs the delivery was prompt , Stuart Murdoch.
25 augustus 2025
Antwoord van Oils and Herbs UK
Hi Stuart,
Thank you for your review. After discussing with you, we found that the address provided on the order was incomplete, which is why Royal Mail couldn’t deliver. We’ve now updated it with the correct details and resent your parcel. It should be with you very soon.
We appreciate your patience and understanding.
Dodgy company BE AWARE !!!
This company appears to be dodgy and unreliable.
I've requested information on their products (like the certificates they claim to have from Eurofin and if they're able to provide any more info on what I'm actually about to put in my body....all I got is ...Hello yes. Yet I've never asked a question so disrespec to a customer's question or query is another additional thing to the poor service of this dodgy company.
UPDATE: I'VE RECEIVED the Eurofin review, is dated from March 2025, but there isn't any other quality assurances.Hence I've changed my review from 1 star to 3, I will deduct the 2 stars for the unprofessional way my question was first approached and lack of more clarity and assurance on their products.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Oils and Herbs UK
Thank you for taking the time to update your review. We sincerely apologise if our initial response came across as unprofessional. I was away on holiday at the time, which caused a short delay in replying to your request on WhatsApp.
We appreciate your patience and are glad we were able to share the Eurofins COA for Shilajit with you. Please be assured that all our products are tested and we take quality and safety very seriously. If you would like any further information or documents, we’re more than happy to provide them.
We value your feedback as it helps us improve our communication and service.
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