Old Mutual SA Reviews 

I'm an old mutual banker from last of last year meaning that, I have been using the bank from 2022 the 7 of November and I have a problem with the bank card. My card doesn't take out any money and it has money inside when I ask they tell me that my card was suspended . I want to know that how long will it take to get fine

Average ratung as the claims process is rather slow

They are the most inefficient insurance company. Avoid at all costs.

I have been a old Mutual customer for 10 years. I submitted a claim 3 months ago and they don't even get back to me. Stienie Fritz only say she will follow up. Grant Engelbrecht called me once and promised to get back to me but he does not. I will NEVER advice anybody to deal with old mutual for they steal your money

I am disgusted with Old Mutual - everything about them. Have written my complaints a dozen times over and over- already at Ombudsman for more than 8 months! They make your funds disappear.

In regards to having a broker , which is of no use to us as customer's, everytime I had a problem, I'm told old mutual doesn't do this or that, today I call regarding my windscreen, and I'm just given a number to call and handle everything on my own, what do we have broker's for ? When I signed up with the broker, I was told, he would handle every claim, we just need to report to him, today I'm told, from Mr Shivaan Iswarlall that it's better I call and explain to everyone regarding my windscreen as he wouldn't know what to say to whoever he needs to report too, every other person that I have spoken to today, regarding their insurance broker's, don't have any issue's, their broker's do everything until the problem is resolved, were as old mutual has a story for every little thing, yet I have zero claims on my name , it would be nice to hear from a manager, ASAP , 073 325 9497

Herewith I am just going to say a few word

I wil never in my life tell a friend or any person that I come in touch with to use or engage in business with Old Mutual

I shall badmouth you as far as I go

I am struggling thru 3 different people and excesive amounts of engagements thru calls, emails and endless time wasting dr appointments - all the time I have to pay for the same stuff over and over and all you say I have not received this, then I have not received that

You break my emotion state in such a way that I do no longer want to struggle with this strugle any longer

I do not want to hear your ridiculous excuses and get stupid emails again from any of this any longer

I wil however sue you for not paying out my mother claims for making it so unbearable and difficult o communicate to you - no person to call or talk to - no one can assist over a phone call in this matter

I HATE OLD MUTUAL !!!!!!!!!!!!!!!!!!!!!!!!!!

It is amazing that Old Mutual is not responding to all the complaints from their customers that have been posted here, so I know that they will not respond even to my one, but I am posting this to help anybody who is considering doing new business with Old Mutual, and anybody who still has some products with them. One thing guaranteed that will happen is that when you need to use your money. You will not get it in time, or you won't get all of it. For me this bad service started in 2012, when I had a lump sump to invest. I contacted this longstanding company seeking advise of their products, I was looking for an investment account with the possibility of accessing my money when I needed it, but I ended up with a retirement savings account that I cannot access till Im 55 years. The error got blamed to a financial advisor that sold me the product without explaining what is was and its conditions to me. But last year I again approached them and opened a few investment accounts. Evrytime when I need to with draw the money because of a 'need', I dont get it , in time. The customer service is beyond bad. The complaints channels are also not responsive. So basically when you need this company to come through for you. THEY WILL NOT DO IT. The email addresses you were using to communicate when investing your money. They will be unanswered when you need to withdraw your money. The complaints channels that they have, do not work, when its now about the withdrawals. So my advice to everybody, DO NOT DO BUSINESS WITH THIS COMPANY, rather invest with your bank.

WORST BANK IN 2024
THJIS IS THE WORST AND BEHIND THE TIME BANK IN SOUTH AFRICA PLEASE PEOPLE DO NOT DO NOT JOIN THIS BANK

I UNAUTHORISED AMOUNT ONLINE AMOUNT WENT OFF MY ACCOUNT AND THEY CANNOT DO ANYTHING ABOUT WHAT SO EVER JUST STOP THE CARD

OTHER BANKS CAN

STAY AWAY WHAT EVER YOU DO STAY AWAY

I HAVE LOST ALOT OF MONEY DUE THIS BANK LACK OF HELP

Terrible service. Been waiting months for an life insurance policy to be paid out. Every day its a different excuse. Do not recommend using this company.

I need to say that I am giving it one star only because I have to, I would not have given it any stars if it were up to me. Old Mutual has everything in writing as to why I chose on behalf of my minor child, to do a disinvestment with them, if you are reading this on behalf of Old Mutual - go look up that 2 page statement that I sent back in January. In short, Old Mutual has stolen R29K+ of my minor child's money, and their argument seems to be that it was paid to me - Well NO it wasn't! What was paid is the sum of the debit orders, what was NOT paid is the lumpsum money of R29K+. I even have it in writing that the money is reflecting on their side, but needs to still be allocated to my son's account. How can it be that after 2 months this money is still not allocated?? When I asked them, all of a sudden all my emails are being ignored. Who has the time to spend hours on a phone call in a day to only have someone answer the call, not even help or transfer the call to the right person who can help? I have been fighting this fight since December 2023 and now in February 2024 there is still no joy. Please to anybody reading this, DONT EVER make use of Old Mutual. Their products sound good but they only interested in getting their filthy hands on your hard earned money, they don't care about you or your family's financial well being.

Please do not trust the consultants at OM. They are generally inclined to tell you what you want to hear and not disclose all the information to help you make an informed decision as to whether you should or should not invest with them. The consultants at OM are only interested in earning the commissions from you making the investments. Read the contract before you invest any amount. The consultants are supposed to be honest and fair but my experience has shown that they are generally not so.
I invested some money with them at Krugersdorp. I asked all of the appropriate questions and was assured that my investment would earn a fairly handsome interest rate. Furthermore, I could deposit and withdraw as I required. I did not receive a copy of my signed contract for about 2 months after signing it. I phoned and requested it numerous times without success. Eventually I went to the branch and insisted that the contract be sent to me. After a year I found that the interest rate which I was quoted was nowhere near what I was told. I withdrew some of my investment and was heavily penalized, even though the consultant assured me there was no penalty. Soon after this the consultant left OM. This then gave them every excuse under the sun to deviate around what was told me. I attempted to withdraw all of my investment and was heavily penalized again.
I would recommend that if you have money to invest, rather approach your bank which will guarantee a return on the investment.

Old Mutual Insure declined my car insurance claim on vague reasons, when I asked them to provide their evidence so I can argue clearly when appealing the decision through their appeals process, they refused, claiming their evidence was "their property" and that they couldn't share it with me. This included cellphone conversations with me and the "witnesses" they had. They refused to share the evidence then continued to decline the second time.

It was when I took the matter to the Ombudsman that they shared with the evidence with them, to this day, they have not sent me the evidence. The "evidence" reveals my assessor, Joe Masilela, started the interviews with "Tell me about the BM that caused the accident". This is obvious bias, at the very least, this was rehearsed. These "witnesses" continued to clam than I was speeding and the insurer continued on to say I was "reckless" because I didn't "minimise the effects of the accident" .

A friend of mine advised that I could download the Tracker report myself (which I gave the Insurer access). Not only does the report say I was not speeding, it also said I applied "Harsh brakes". Going against the witnesses and insurer. It is obvious that this assessor this biased, he had to have seen this report, yet he never said anything, never pushed back with the witness statements. He does this for a living!

Instead he made up lies and said I didn't try avoiding the effects of the accident.

In almost a year now paying for a car I can't drive because OMI wants to make a quick buck, they've even removed Hellopeter and Trustpilot on their website, opting for an obscure rating agency "Feefo" to sell the façade of good customer experience. Everyone sees through the scam that OMI, trying every trick in the book to not pay claims, while gladly taking premiums. I'm very disappointed as I trusted this insurer. Please try another insurer or better yet, save your money under the mattress for tough days, at least then you will know you are alone. It is less stress than deal with these insurers, turning into a PI, investigating your own case as you know they are not investigating your matter fairly. Run! Run! Run!

I tried to claim a pension payout on a death, emailed 3 different email addresses, and no answer, only an automatic reply. I am overseas so I am very annoyed. I have had no trouble getting money from Liberty Life. So don't waste your money.

Shocking Customer service - I requested an adjustment in my Pension payment six months ahead of anniversary date - Old Mutual refuse to honour request despite repeated phone calls and emails.
Unfortunately I can only advise - not to be trusted with your funds and avoid at all costs.

Old mutual is the worst never trust this company with your savings they will not only tell you to wait 19 days for a refund of your money but they will involve 2 companies to reverse your money and you will get close to nothing of your investments I wouldn't recommend them to anyone

Old mutual scammed me. Debiting money from my bank fraudulently for the product I never signed for. Only find out when I was going through my statement. The promised to get back and refund within 6 to 8 weeks. They never get back to me. Never received my money. I had to dispute the last debit and stopped them. Disputing also goes with charges. I hate them and regret every business I ever done with them

I want to thank the very kind gentleman who swiftly assisted me today at the Old Mutual branch in Centurion Mall. (Unfortunately I forgot to get his name).

I currently reside in the USA, and I can assure you that the service I received today was top notch!

Keep up the great work!

High fees that increase every year (+10% the first year), extremely slow procedure.
I was a victim of a motorcycle accident that wasn’t my fault.
It is still not resolved after 2 months. They offered me a bad coverage even if I am on a premium contract.
And few weeks after making me a first offert for my claim, they took it back and made a lower one.
They are absolutely rude, not taking consideration for the victims.
And their emergency hotline is a joke : I was bounced from one service to another while I was still on the floor from my accident.

Terrible, will find someone else as soon as my yearly contract with them is finished.

Useless communication unreliable service