We have found the product (Legal PCM) soul-destroyingly bad. System not set up properly for us, interminable 'training', poor customer service. Now seeking extra charges to have proper set-up de... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've worked with Srinivas on a number of occasions, and his level of support is always top-class. He is quick to respond, and understands issues promptly. It's reassuring to know that help is alwa... Toon meer
Bedrijf heeft geantwoord
PJ was extremely helpful in resolving a TMS issue involving a locked user login. He quickly identified the problem, guided us through the solution and had the user back into the system in no time. Pro... Toon meer
Bedrijf heeft geantwoord
Dave Robinson was extremely helpful and polite. He performed the upgrade efficiently and successfully. He kept us informed during the upgrade how he was getting on and then provided us with a handover... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We power the world of work through our portfolios of sector-focused software that effortlessly gets the job done, giving you the freedom to focus on thriving for your customers, your people and your communities.
Contactgegevens
OneAdvanced Group Limited, The Mailbox, 101 Wharfside Street, B1 1RF, Birmingham, Verenigd Koninkrijk
- 01215362688
- luke.sadler@oneadvanced.com
- www.oneadvanced.com
4,5
Uitstekend
674 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Support Case
I received great help with my query, my advisor Vishwas was able to resolve my query.
23 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you so much for the review Reenit!
Amazing to hear that Vishwas was able to resolve your issue. I'll be sure to let them know!
Manikanta Kuppa was of great help and…
Manikanta Kuppa was of great help and solved our issue promptly.
23 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you so much for the review Jeff!
Great to hear that Manikanta was able to solve your issue.
Greta work Srinivas Saraf
Greta work Srinivas Saraf, thank you for your prompt reply to my request
22 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you for the review Fiona!
I'll let Srinivas know.
Antwoord van OneAdvanced
Thank you for the review Dave!
Password
I recently had trouble accessing my account because I couldn't remember my password. I contacted customer support and was assisted by Narendra Reddy. He responded very quickly and sent me the password reset link within a very short time.
The entire process was smooth, efficient, and professional. Thanks to Narendra's prompt assistance, I was able to regain access to my account without any hassle.
I am very satisfied with the support I received and would like to thank Narendra Reddy for his excellent customer service.
22 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you so much for the review Mario!
It's great to hear that Narendra helped you out - I'll be sure to pass this on to him.
Query Support
I had raised a ticket in the system for support on a matter regarding how data is managed. The ticket was swiftly responded to by Srinivas Saraf. What I appreciated is Srinivas Saraf arranged to have a call with me, at a time to suit myself, to discuss my ticket in more detail to ensure my query was understood. From listening to me Srinivas Saraf was then able to resolve my query in a timely manner.
The customer service received with this matter was excellent.
19 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you Fiona!
We're delighted to hear that Srinivas responded to your ticket promptly and took the time to arrange a call at a time that suited you. Understanding our customers' queries fully is incredibly important to us, so it's wonderful to know that by discussing the matter in detail, Srinivas was able to provide a timely resolution.
OneAdvance support worked well
OneAdvanced support worked very well. Roopa guided me through the process on how to clear my notifications in Docman Tasks.
Thank you.
19 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you Sonia!
We're pleased to hear that your experience with support went well. It's great to know that Roopa was able to guide you through the process of clearing your notifications in Docman Tasks and provide the support you needed.
Assistance from Srinivas Saraf
Srinivas Saraf was a great help when all other avenues for unlocking a password failed. He was extremely polite and courteous, as well as knowledgeable. Srinivas resolved my issue with expertise.
18 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you Julie!
We're delighted to hear that Srinivas was able to help when other password recovery options had been exhausted. It's wonderful to know that you found Srinivas polite, courteous, and knowledgeable, and that your issue was resolved with expertise.
Ruupa was very helpful
Ruupa was very helpful, and resolved my problem straight away. We had an urgent problem and it was corrected in less than 5 minutes
18 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you for your feedback!
We're delighted to hear that Ruupa was able to help and resolve your issue so quickly. We understand how important it is to address urgent problems promptly, so it's wonderful to know that everything was corrected in less than five minutes.
Very Professional and friendly…
Very Professional and friendly experience. Kept in the loop throughout the SR and resolved the query satisfactorily.
18 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you OJ!
We're pleased to hear that you had a professional and friendly experience with our team. Keeping our customers informed throughout the service request process is important to us, so it's great to know you felt kept in the loop and that your query was resolved satisfactorily.
I had a great session with Srinivas.
I had a great session with Srinivas.
he was amazing and when it wouldn't let me access the system on my laptop , he did what I needed for me and explained it all in detail.
I would recommend !
18 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you Madison!
We're delighted to hear that you had a great session with Srinivas. It's wonderful to know that when you were unable to access the system on your laptop, Srinivas was able to assist by completing what was needed and explaining everything clearly and in detail throughout the process.
Jared is very helpful and knowledgeable
Jared is very helpful and assists me with a known problem that pops up frequently, he is professional and knowledgable, and makes sure the fault is dealt with promptly and efficiently. Thank you for all your help Jared.
18 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you Sharon!
We're so pleased to hear that Jared has been able to assist you with this recurring issue and that you have found their support professional, knowledgeable, and efficient. It's great to know they have helped ensure the fault is resolved promptly whenever it arises.
Quick response
Quick response, showed me how to resolve issue myself in case of reoccurrence in future.
15 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you Lee!
We're pleased to hear that you received a quick response and that our team was able to show you how to resolve the issue yourself should it happen again in the future. Empowering our customers with the knowledge and tools to manage issues independently is something we always aim for.
Srinivas Saraf provided a very helpful…
Srinivas Saraf provided a very helpful guide to assist with our issue. Thank you.
10 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you Angela!
We're delighted to hear that Srinivas was able to provide a helpful guide and assist you with your issue. Ensuring our customers receive clear and effective support is very important to us, so it's great to know their assistance made a positive difference.
Srinivas was very helpful and solved…
Srinivas was very helpful and solved the issue very quickly
12 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you Joanne!
We're pleased to hear that Srinivas was able to help you and resolve the issue so quickly. Providing efficient and effective support is something we take great pride in, so it's wonderful to know you had a positive experience.
Excellent quick response to my request
12 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you Caroline!
We're delighted to hear that you received such a quick response to your request. Providing prompt and efficient support is something we strive for, so it's great to know we met your expectations.
Thanks PJ
Thanks PJ! Helped me out twice this week. Prompt service, friendly and knowlegable.
12 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
We are so glad PJ could assist you twice this week Rachel! We appreciate your kind words about our prompt and knowledgeable service.
Srinivas
Srinivas solved the problem efficiently and promptly and was very pleasant.
12 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you for your review!
We're delighted to hear that Srinivas was able to resolve your issue efficiently and promptly while providing such a pleasant experience. We'll be sure to share your kind feedback.
The staff were very helpful
The staff were very helpful, Roopashree helped me with all of my issues and queries.
11 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you Kristina!
We're delighted to hear that Roopashree was able to help with all of your issues and queries. We'll be sure to pass on your kind feedback.
Thank you for taking the time to share your experience!
Srinivas Saraf was very helpful and…
Srinivas Saraf was very helpful and explained all of the steps easily and clear.
11 juni 2026
Review zonder uitnodiging
Antwoord van OneAdvanced
Thank you Karen!
We're delighted to hear that Srinivas was so helpful and explained everything clearly and easy to follow. We'll be sure to pass on your kind feedback.
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