OneDayOnly.co.za Reviews 

Consistently low quality, cheap products sold. Have returned a number of items that are wrong sized, non-functioning, or different from the item presented on the website. Shipping costs are not refunded, and items must be taken to a depot 20km away. The "current retail" values are often exaggerated to make the "savings" look bigger. Do your research.

Ordered a pair of Bose headphones from one day only, I received a set thats seal was broken, the sticker with a barcode on the back even acknowledged that it was an open box. The headphones had a lot of hair and dandruff in the earmuffs. Even the case that the headphones come with was full of dandruff and hair. Flippen gross. Obviously I expected a set of headphones and was looking forward to receiving them in a good condition and at a good price, but I suppose that on one day only, you pay for the discounts in other ways. At least they are refunding me.

@OneDayOnly management, either do something about your operational processes + company culture, or re-hire for ALL OneDayOnly agents - all have ZERO customer service!!

2nd review-in space of 1 week-on same issue-matter still NOT resolved!!

Purchased item, logged return on same day it was delivered. Followed-up today on refund. WhatsApp agent initially chatted but later stopped responding?? Then received email from Ayanda advising that refund was not submitted (had previously received email from Raul confirming item has been received and refund submitted) and I should wait a further 3-5 days for funds to reflect?? Surely it can’t be this hard for something so simple?

One Star – Absolute Disaster!
This is the WORST online shopping experience ever! I placed an order on January 8th. It’s now February 13th, and I STILL haven’t received it. On February 8th, I got a random message from "Customer Care" on WhatsApp, but since then—total silence. I’ve messaged them repeatedly, and they refuse to respond or give me a straight answer. Completely unprofessional and disrespectful to customers! Avoid this platform at all costs if you don’t want to waste your time and money.

Terrible customer services. They very simply just do not respond. Delivery times are shocking. Then item’s boxes arrive damaged …and there is not customer ‘service’ to help.
The deals really are not that good either so what’s the point of all the stress

Bag boy have a very bad attitude when its coming to parking.
I bring high profile guest which we do provide VIP protection I'm not coming here for a visit please this old man is rude and then when you report it to the ladies at reception doesn't know what hes name but them working together and she starts shouting and have a metal fit

I Ms P De Villiers highly upset and disappointed in Onedealaday since I bought a tv box from them which is faulty. After more than 8 days they tell me now to return the faulty item and that I must send it via a courier and pay for the courier which is very unfair I paid for the item and courier and item to be in working condition. But to my surprise it was an faulty product.I cannot trust this online company Onedealaday because they are not truthful and trustworthy selling faulty items then customers must pay for courier for returning the products.

If a company does not allow you to pick the phone up, give them a call and discuss an issue then they have failed themselves.

Generally very good service till you have a problem; their help centre is utterly useless; sitting with an unresolved problem for 18 days and they are sitting on my cash and I don’t have the product.
Beware guys!

This was my first and last order. They use a useless courier company DPD laser where the drivers go to wrong addresses and don’t bother attempting to deliver at the right address. I called plenty times and I am still sitting with no parcel

I purchased a laptop on 28th sep. Intiated a return on the 4/9 item was picked up on the 5/9 . Only on the 20/9 after me following up was i told a refund was done to my credit card. Its now well over 5days. Todays the 2/10 still no refund, when you follow up you get told its escalated someone will get back, and so it continues all over again. No resolution non existant customer service would definately recommend people to be wary of this company. Order no 6662453.

Itvis anazing that these proke are still in business, i bought chairs from them in 2023. I had to get rid ofvthose chairs after trying to return them. They are scamners.

Pathetic Service - To say the least!!!
The service received (or lack thereof) for returning an item for refund is really non-existent.
I logged a return for an order about two weeks ago and have been following up constantly. Initially ODO responded with dates for collection - which obviously did not happen. There is really no customer service for returns/refunds - ZERO!!! I challenge anybody that is client centric (or even remotely willing to address this) to call me (Order: 6612529 ). DO NOT SUPPORT THIS COMPANY!!!

I bought a gift for my sons bday and now want to give a pink one. This is email from them:Thanks for your feedback! We are always looking for ways to improve the experience for our customers.

Please accept our apologies for the disappointment. Because of the way our business model is structured, post-sale replacements can happen even though every possible preventative measure is taken. In order to keep our sale price as low as possible, we only order items after the deal has run from our suppliers. The downside is that we rely on our suppliers to check the stock themselves. 99.9% of the time, this happens and our deals run exactly as they should. However, on infrequent occasions, our suppliers only check the stock after we've run the deal. That in itself is not a problem - but it can lead to an issue like this where the stock is not available to dispatch and replacements are offered.

purchased a spray gun for an amount of R200. Cr card gets R205.00 deducted from it and then they attempted to take off US$ 128.00 (R2500) for some membership of an unknown entity.
To-date, I'm unable to track the delivery of the spray gun, contact them or even get a response from them. WHY ARE THEY STILL IN BUSINESS. WHY HAVE THE AUTHOROTIES NOT TAKEN ANY ACTION AGAINST THIS COMPANY. THEY ARE SIMPLY BORDERLINE SCAM OPERATOR'S.
On eventually contacting them on messenger, it was nothing less than Pass the Buck attitude and response. Below is a transcript of that communication:
OneDayOnly.co.za
OneDayOnly.co.za
517K people like this
Retail company
You sent
zo, if i click on an advert of YOURS on FA
You sent
thats not iu
You sent
FB
OneDayOnly.co.za
OneDayOnly.co.za
We have noticed some scam websites pretending to be us, we are doing our best to put a stop to them however we apologize for any inconvenience this has caused.

Please inform your bank of the transaction so they can better assist you with this.
You sent
ill do as such, and trust me, I will further write reviews on every portal, online shopping site as well as do a report to the consumer protection authoroties.....is apparent that the reviews have truth to them and even this u do not accept....YOU SHOULD NOT BE IN BUSSINESS AND SHUD BE STOPPED
You sent
I HAVE CO[PIED THIS CHAT AND IT WILL BE POSTED AS WELL
OneDayOnly.co.za
OneDayOnly.co.za
Once again we're truly sorry you were misled by a scam site😓️, We kindly ask that you exclusively use this website for all your purchases with us. Just click on this link:
You sent
U ARE JOKING....FYI, Im a pensioner and a cancer paitent, lets see how well that goes down with the public.....and the reviews on Hello Peter as well as Trustpilot, are for your site...u shud be ashamed

Not Found
You sent
have a nice day
Sent 7m ago

95% of their “deals” are fabricated. They are either not the cheapest in the market as they claim or inflate retail prices to their benefit.

Great example I saw today:
Instant vortex 6 in 1 air fryer 5.7l selling for R2999, retail R3600, saving 17%.

After some review I found this item listed on quite a few platforms and realised the retail/saving is inflated. The true saving is 1%, which was calculated by getting an average retail price in the market.
Takealot: 3199
Yuppiechef: 3299
Amazon ZA: 2999
Incredible: 2999
Hifi corp: 2999
The culinarium: 2699

This inflated retail value appears to be used to create an illusion of greater savings, thereby potentially misleading customers to drive sales.

In my view it is in violation of the ASASA advertising code which state:
Misleading Claims: Advertisements should not contain any statement or visual presentation which, directly or by implication, omission, ambiguity, or exaggeration, is likely to mislead the consumer.

If it had a zero star rating I would rate it that. Its the worst company ever!!!!!!! I bought a sweeping vacuum, the thing does not even charge and they say its not there fault they dont send out broken products !!!!!!

I order a hanging Garden lamp. Received the lamp but not the hook to hang it on. I submitted a query and was told there was no email service available and I had to send a WhatsApp. I have now got THREE different WhatsApp numbers. Sent queries to all 3and have NEVER received a response. Been over a week. I am very, very unhappy with the non-existent customer support service. I will never order from them again.

I placed 4 orders and did an eft payment.Some products I ordered was birthday gifts . Discovered that all my orders was cancelled due to a bank system error on their side. No notifications nothing.After sending proof of payments again I was told to bad they will return my money within 3 to 5 days !!!!! Be warned delivery fees also very high where other companies offer free delivery. Will never ever recommend oneday omly !!!

My complaint:Did anyone else order the wood curtain pole set from decor centre and receive a plastic conduit pipe filled with thin steel rods.
On top of it all, only one rod and no rings or end pieces AND 2m long instead of 2.5m

Response:
The warehouse has confirmed that you received what was ordered according to the product specifications. Please see the screenshot below.



So, we have 2 options here.

You can keep the item.
Return the unit for a refund. Please note that the collection will have a R59 fee attached to it that is deducted from the cost of the unit.

Please let us know how you would like to proceed.