Onexplayerstore Reviews 

This company has hands down the worst customer service…well I guess the proper term would be NON EXISTENT. After two failed purchase attempts and being told I was “medium risk” even after verifying my identity and having all the proper billing info on my card, I could not get ahold of a single agent for days or weeks at a time. All the while I have 1500$ tied up in a purchase with them. No matter the method, email, live chat, nothing. They do NOT respond. And then after ordering the second time on September 24th, I don’t hear a single word from them until October 3rd saying “it will ship next week”. Unbelievably bad customer support. If you can even call it existent at all. I canceled my order with them and will be ordering elsewhere. EDIT: NOW THEY ARE TELLING ME TO CANCEL MY SECOND ORDER AFTER SITTING IN “PROCESSING” FOR THE LAST 2 WEEKS WITH MY 1500$ TIED UP THAT THERE WILL BE A 5% CANCELLATION FEE?! LIKE HE** THERE WILL BE! Worst most slimy company I have ever dealt with. Do NOT purchase from these guys.

They have been very responsive for the most part. Just have to remember that this is a boutique company in China. I ordered the X2 Mini Pro. It is insane. Fantastic and works right out of the box. They literally put all the top of the line tech in one handheld.

I will be buying from them again down the road

Besitze das one x Player pro 1 und kann diese gerät will ich es mal nennen Haufen Schrott überhaupt nicht empfehlen der IC Chip stürzt ständig ab und der Akku lädt dann nicht mehr auf kauft euch lieber von dem Geld was anderes bloß nicht dieses unfertiges Geräte von dieser chinesischen Marke die sind der letzte Dreck noch nie so einen schlechten Hand hält gehabt

After buying a reasonably priced handheld the customer service is terrible. I've just sent my second email asking where my device is. Asked me for my address and after that no communication, not even a acknowledgement and now my device could just turn up like others that pledged on indiegogo.

The device is probably going to be the best thing I own but I will never buy from you again.

Thankyou for that price with all advance technology

OXP3 is the first device I purchased with them through their Indiegogo campaign. Everything they said they promised and completed. Had a minor issue with my device, upon delivery, but that was most likely my very own error. I emailed customer support and support responded in a timely manner. Their suggestion got my issue fixed in less than 60 seconds. Love my OXP3 device!

Original Post: Want to order from a Chinese company that will hold your order hostage until you pay them more money than originally agreed upon? Then order here. You can't go wrong!

Update: The below reply is a half-truth at best. They sent me an email that said that my package was shipping to my address without the unit number (which would have never gotten to me because I live in a large complex). I told them that this was a problem, so they pulled the package, then said that, actually the original email address they sent me was wrong and that DHL's shipment actually did include the full address. Fine. They said that, for my $3000 order, that I would have to pay an additional $44.50 charge because of my mistake - putting the blame entirely on me and not acknowledging their original email where my address was listed incorrectly. I reluctantly agreed to the charge. Then, they asked me to pay the extra charge using a sketchy paypal email address, wickwang616 at gmail... what the hell? This screams "scam" to me. I am asking them to cancel my order and keep the extra charge that, according to them, was entirely my fault despite the fact that they sent me that email with the address listed incorrectly. AWFUL customer service, but to be fair, I will update if they actually cancel the order (which shows at least the bare minimum level of integrity a business should possess), or if I have to contact my credit card company to get the money returned to me. Either way, I would absolutely not recommend this company. Sketchy as all get-out and poor poor customer service that penny pinches and blames the customer outright.

Final Update: Reberta, the ONEXPLAYER marketing manager, reached out to me after my previous update. She agreed to refund if I wanted it, but she also said that she reviewed my case and agreed that the way it was handled was inappropriate. She said I owe the company nothing (via sketchy paypal addresses or otherwise). She said she will be using my case for training in the future so this does not happen to anyone else going forward. She asked if I would trust ONEXPLAYER to deliver the product I ordered. I was somewhat hesitant since I thought the company may "spit in my coffee" so to speak. I had read a review below about an empty box (possibly a scammer himself), and I'll admit that I was a bit worried... but something about Reberta felt extremely human, and for some reason, I felt I could trust the company to complete my order. My Onexplayer X2 Mini Pro came in yesterday (8/25/2026) - and while it is not perfect (hardware is incredible, but I found the native software needed more tweaking than steamdeck to make games playable), it is clearly far from a scam. I have updated my star count to four stars as I simply cannot imagine giving 5 stars for an order that I nearly canceled on account of initially poor customer service.

Support staff will stall when you need help. They'll ask you to do the same process in multiple emails that general take days to respond. The issue will be a problem for weeks to months. They'll lie and say that they shipped your item but if you dont followup after they said they've shipped they won't actually have the item shipped. I had to follow up before all of a sudden it was picked up. These people lie and stall I would never recommend them

OneXplayer X2 the big 10.95 inch is a great device, fast shipping. I wish they used the new controllers from the X2 mini pro. The controllers on the X2 are the only real con. The joysticks are awful and they are small and slippery. I have been able to make them work but they need to add support for the new controllers. I purchased the new controllers but there is no software that allows you to use them. They fit perfect but can't get them to work. Hopefully they will add support soon

I have not received the battery yet. It does have a valid tracking number, and I can track its movement. Also, I have ordered batteries through the Indiegogo promotion for the Apex that I have not received yet. I was also given a tracking number, but the tracking site says it’s invalid. I have been waiting since June, but the status of the shipment from the Indiegogo promotion has not changed. Very unpleasant experience.

-Edit-
I have received my battery from the OneXplayer store. The battery came in an AOKZOE handheld case. I tried to charge the battery in the Official battery dock, but it wouldn’t charge. I later found out I needed to update the battery dock to recognize updated batteries for the Apex. I found instructions on the OneXPlayer Discord page. After the process, the battery was charged to full, and I tested both with the Apex handheld and with the tether. The battery works great until 20% power and throttles the system’s Frame rate to 20. I found out again on the Discord page that there will be a later update to remove this, but I’m fine with the condition the battery is in now, because it doesn’t stutter as the old battery did. I am raising my experience to 4 stars only because I still have not received the replacement batteries from the Apex Indiegogo promotion. I emailed their support staff about the situation.

Ordered the Onexplayer Super B with pen. Beautiful device in every way. Performant, silent and the shipping was so fast. Shipped from China to Europe within a week. Well packaged, and also very helpful support through email. Great first experience of Onexplayer.

Got my Onexplayer Apex delivered to Norway with no issues. It was packed well and arrived in perfect condition. Shipping wasn't even that bad, especially since I ordered during their holiday period. Everything worked as it should right out of the box. Really happy with my purchase and would buy from them again.

⭐☆☆☆☆

If you're considering buying directly from OneXPlayer, think very carefully about what happens if something goes wrong.

My ONEXPLAYER Apex arrived with a damaged screen. I reported the damage within one hour of delivery, immediately after carefully unpacking the device. Despite this, I was told that because the outer shipping box wasn't damaged and their "standard quality control procedures" showed no issues, they would not replace the device.

Throughout weeks of correspondence, OneXPlayer has repeatedly asked me to pay for the replacement screen on a brand-new device, despite never providing any evidence that I caused the damage after delivery. They have relied on general statements about their manufacturing and packaging processes rather than evidence relating to my specific device.

To make matters worse, they repeatedly offered a paid repair without disclosing what the repair would actually cost. Only after I questioned this did I request a full quotation. In my view, consumers should be given complete information before being asked to accept such an offer.

I had already purchased a screen protector and protective case before the device even arrived because I intended to protect it from the moment I opened the box. Instead, I couldn't even install them because the screen was already damaged.

As an Australian consumer, I believe this response is inconsistent with the protections provided under the Australian Consumer Law, which requires goods to be supplied free from defects and gives consumers rights when those guarantees are not met. Rather than acknowledging those concerns, I have had to repeatedly defend myself and request evidence that has never been provided.

The handheld itself looks fantastic, but customer service and warranty support are just as important as the hardware. Before spending thousands of dollars, make sure you understand how warranty claims are handled if your device arrives with a fault.

I will gladly update this review if OneXPlayer resolves the matter fairly.

I have ordered many products from OneXplayer including recently the Super V and OneXplayer 3 (on indigogo). Their built quality is great and they hit their ship dates and ship quickly. Great experience.

Website was easy to navigate. Product pages were descriptive, and made buying a non-taxing experience. Customer service was fast and incredible to work with. You have questions... they have the answers.
All around wonderful!

My experience was very personalized. Double checking the accuracy of the delivery details, the responsiveness of the team via indieGo and the customer support, gives me the comfort that my order and my investment is safe and is in the right place.

Keep up the good work, OneXPlayer.

Yours
No_Tech-Dad
YouTube: @No_Tech-Dad

I bought the OneXPlayer X1 Air and it works great, just as expected. I love the immersive feeling I only get from OneXPlayer. Great work! I am using Bazzite and have found zero issues.I also bought two stylus pens for drawing, one from this store and the other from Amazon Japan. Both pens work great. However, the packaging for these expensive styluses was very poor. There was no warranty information or paperwork, and the pen was wrapped in a cheap plastic bag inside a thin box. Furthermore, the photo of the pen was different from the one shown on the store page. A bit disappointing.

Alles top! Apex funktioniert super und die Ergonomie ist sehr gut. Ein Stick hat sich gelockert, es war aber einfach diesen wieder mit Sekundenkleber zu fixen. Freu mich schick auf den X2 Mini.

TOO EXPENSIVE AND I LIVE IN FRIGGIN NORWAY BRO