Online Paint Shop Reviews 

I ordered "Specialized Oak Green gloss" paint from the Online Paint Shop for a bike chip repair. The listing simply said "Oak Green gloss." However, when the paint arrived, it was a plain, solid gloss green.
Specialized's "Oak Green" colorway is almost always a metallic finish (often listed as Gloss Oak Green Metallic on their bikes, as other vendors confirm) or Satin. The product I received was not metallic and therefore completely useless for matching the original paint on my bike.
While the shop may argue I ordered "gloss" and that's what I received, they completely failed to clarify the critical distinction between a solid gloss and a metallic gloss for a specialty bicycle paint. For a shop selling Official Specialized Touch Up Paint, this oversight is significant.
When I contacted them to explain the mismatch and the typical metallic nature of this specific Specialized color, they refused to issue a refund or exchange as a gesture of goodwill. Their response was simply: "it's what you ordered" and "returns/refunds are not available in the instance the wrong colour has been ordered."
This demonstrates a total lack of customer service. I acknowledge that I may have phoned them up to clarify , but a good retailer would have either clearly listed the paint as "Solid Gloss" or, better yet, offered a one-time resolution for a customer who received an unusable product due to confusing product labelling. Very disappointing experience. Beware if you are ordering specialized metallic colors it looks like Rotaris are far more adept and I have placed an order with them
Update....
I've now seen their response , Im not sure how you see it's a match or not without testing it ? So they will always refuse a refund it would seem .
What an opportunity missed to delight a customer....all for the sake of £11.95

Excellent quality spray paint perfect for my rc models. Delivered super quickly.

Correct colour, fast delivery

The website was easy enough to navigate but you are not informed exactly what, in my case, colour paint I'd chosen until you get to the invoice stage of the process. I also had problems using the 'two pack' K2 spray cans. First can I tried to activate started squirting paint out from the bottom of the can!!!. The second can, the plunger at bottom of the can stuck in once I'd pressed it in. Don't know if this should happen??

Easy to use website and fair prices

Would recommend

Didn't deliver on time as promised but impressed by the contentious follow up afterwards to explain how this was out of their control and a genuine desire to put it right to made me feel like a valued customer.

Was an easy process to order the required type of powder and colour nicely boxed and from a quality manufacturer

Fast delivery and paint matched very well.

Very good service, reasonably priced, with a good finnish. The required paint colour isn't revealed on tne listings until the checkout invoice stage, so your not really sure if you've got it right until then.

First time using this company.
Well impressed, good prices.
Very quick delivery thank you

Fast delivery decent price fast response when messaging

AVOID THIS COMPANY
I ordered a tin of paint through ebay of low value. I recieved notification that it was delivered and a picture of my hedge. My access gate to my property was bolted locked and having 13 cctv cameras around my property with no one entering it. I contacted the seller and recieved a picture of a parcel being held by someone's hand in my hedge. Contacted seller NOT INTRESTED, They said contact Ebay which I did. Cased closed AVOID THIS COMPANY

The clear lacquer painted on easily and the resulting finish is very good. After 3 coats have fully hardened, I will polish and the result should be superb.

delete review seems to be wrong company

Ordered on a Sunday and received on Tuesday. Top quality paint

Colour match not a true match

Great company with very helpful staff. Recieved the order on time so overall a very happy customer.
*Highly recommend Online Paint Shop*

Very happy with the service, ease of ordering and speed of delivery. Well packaged too.
Constructive feedback - perhaps most of your customers is business but for a member of the public - I would have preferred delivery costs to have been more pro-rata'd depending on size/weight of an order rather than a flat rate for all

Lovely paint, lovely colour, lovely finish, lovely,lovely,lovely. Now stop asking for revues and get back to reality. Life goes on irrespective of my opinioin regarding your paint, like the paint or not. (A very miserable grumpy 'ole man).