Despite being pleased with the product, it was late arriving and driver would not help me lift it up to my 1st floor apartment door, stating not company policy. I even offered to pay him (as unable to... Toon meer
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Lees wat reviewers zeggen
I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... Toon meer
Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... Toon meer
Bedrijf heeft geantwoord
We ordered the stud arm chair, and are delighted with it had many compliments about it .thank you also .good delivery .
Bedrijfsgegevens
Geschreven door het bedrijf
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Contactgegevens
Verenigd Koninkrijk
- info@orchard-home.com
- www.orchard-home.com
3,8
Goed
181 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Shoreditch side tables are fantastic
Shoreditch side tables are fantastic, easy to assemble, great quality and exactly the look I was going for.
Delivery was efficient
8 april 2026
Review zonder uitnodiging
Antwoord van Orchard Home
Thanks again Fiona 🤗
There was a problem with my order and…
There was a problem with my order and the response and replacement time was excellent. Thank you.
4 april 2026
Review zonder uitnodiging
Antwoord van Orchard Home
Dear Isy,
Thank you for your kind feedback. We’re sorry to hear there was an issue with your order, but we’re really pleased that our team was able to resolve it quickly and provide a replacement in good time.
We appreciate your patience throughout the process and are glad everything was put right to your satisfaction.
Thank you for choosing Orchard Home.
Kind regards,
The OH Team
Good experience
Good experience. Arrived on time, delivery driver helpful. Sofa great quality, comfortable and looks fantastic
2 maart 2026
Review zonder uitnodiging
Antwoord van Orchard Home
Dear Nathan,
Thank you for your lovely review. We’re delighted to hear that you had a good experience and that your sofa arrived on time.
It’s great to know you’re happy with the quality, comfort, and look of your new sofa, and that our delivery driver was helpful.
We really appreciate you taking the time to share your feedback and thank you for choosing Orchard Home.
Kind regards,
The OH Team
Antwoord van Orchard Home
Dear Sarah,
Thank you for your message, we’re so pleased to hear everything was excellent.
We really appreciate your feedback and your support.
Kind regards,
The OH team
Antwoord van Orchard Home
Dear Carmen,
Thank you for your kind message.
We’re so pleased to hear that your delivery arrived quickly and that the driver was friendly. Your feedback means a lot to us, and we’ll be sure to pass your comments on to the delivery team.
Kind regards,
The OH team
Hollywood vanity
I bought the hollywood vanity and it is beautiful however it came with a crack in it, a missing lead for the mirror and one of the drawers came broken. Luckily i found a lead for the mirror that would work but the quality is really bad
11 december 2025
Review zonder uitnodiging
Antwoord van Orchard Home
Dear Sheryl,
Thank you for your message, and I’m very sorry to hear about the issues you’ve experienced with your Hollywood vanity.
This is certainly not the experience we want our customers to have. We take quality very seriously, and this product is actually one of our best sellers. We’ve not received complaints regarding its quality before, so it’s disappointing to hear that yours did not meet expectations and arrived with faults.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind regards,
The OH team
Product not received
Product got damaged in transit so never arrived and they were unable to send a replacement.
9 januari 2026
Antwoord van Orchard Home
Hi Sinead — thanks for getting in touch.
We’re really sorry about this. Unfortunately the item was damaged in transit and didn’t arrive with you, and as it’s now out of stock we’re unable to send a replacement. A full refund has been arranged, and we sincerely apologise for the inconvenience caused.
If there’s anything else we can help with, please don’t hesitate to let us know.
Kind regards,
The OH Team
Really helpful company on time delivery…
Really helpful company on time delivery and great product
8 december 2025
Antwoord van Orchard Home
Thanks Peter, glad you were happy with the service, we appreciate your custom
KR
The OH team
Great experience
The sofa we have bought is very comfy and stylish looking.
Delivery man was very polite and helpful.
1 december 2025
Antwoord van Orchard Home
Thank-you Gabriella, we delighted that everything went well and you love your sofa
KR
The OH team
Great service again I ordered it 3 days…
Great service again I ordered it 3 days later 2 sideboards where in my house , got AM appointment and it came aswell on time the driver was very professional also lovely person definitely recommend orchard homes furniture to anyone looking for furniture for there house
17 november 2025
Antwoord van Orchard Home
Hi Mr Edwards,
Thank you so much for your wonderful review! We’re delighted to hear your sideboards arrived so quickly and that the delivery went smoothly. Our team — especially our drivers — take great pride in providing a reliable and friendly service, so it’s lovely to hear that reflected in your experience.
We truly appreciate your recommendation and are grateful to have you as a returning customer. Enjoy your new furniture, and thank you again for choosing Orchard Home!
The Orchard Home Team
I placed an order paid you you were…
I placed an order paid you you were unable to fulfil order I am still waiting a refund, left umpteen messages you would not provide your address still waiting for refund not happy
14 november 2025
Review zonder uitnodiging
Antwoord van Orchard Home
Dear John,
Thank you for your message. We previously requested your order number to assist you, but it was not provided. We have since searched our system using your name, email address, and phone number, and we were unable to locate any record of an order with us.
As a result, it appears that no order has been placed under your details, and therefore no payment has been received by us.
If you have any payment confirmation or transaction reference from your bank or payment provider, please share it with us so we can investigate further.
Kind regards,
The OH team
Ordering was so easy and chair which is…
Ordering was so easy and chair which is quality for the price was delivered two days later.
3 november 2025
Antwoord van Orchard Home
Thanks Sandra, we are glad you are happy with your chairs and the swiftness of delivery
Kind regards
The OH team
Hollywood vanity unit
I purchased the huge Hollywood vanity unit and I couldn’t be happier with it.
From order to delivery, less than a week.
It came partially assembled which was amazing as I hate flat pack.
Came in 4 boxes, mirror in one, top in one and two sets or drawers each in a box, pre assembled!
I was expensive but so worth it! I’m in love with it.
7 oktober 2025
Antwoord van Orchard Home
Thank you, Fiona! We’re so happy you love your Hollywood Vanity Unit — it really is a stunning piece. We’re glad the quick delivery and easy setup made the experience even better. Enjoy your new setup!
– The OH Team 💫
Lovely lamp cant fault
The quality of the lamp is lovely and worth the money i cant fault and was easy to assemble and looks lovely
.
The reason for 4 stars is because of delivery being between 8 and 6 with no time slot this is not the company fault but a waste of a day as it didnt come until 3
6 november 2025
Antwoord van Orchard Home
Thanks so much for your lovely review Lesley! We’re so glad you’re happy with the lamp’s quality and design — it sounds like it fits perfectly in your space. We completely understand the frustration with all-day delivery windows and really appreciate your patience.
– The OH Team ✨
Happy customer
Delighted with my purchasing experience from orchard home. Purchased item using discount code for BH weekend. Item delivered and in perfect condition within two days of purchase. Would highly recommend
4 november 2025
Antwoord van Orchard Home
Thanks so much! We’re thrilled to hear you had such a smooth experience and that your order arrived quickly and in perfect condition. Enjoy your new piece!
– The OH Team
Recommended
A really good experience with a reputable company. Sideboard was delivered fully assembled, brilliantly packaged and is absolutely gorgeous. Highly recommend.
13 oktober 2025
Antwoord van Orchard Home
Thank you so much for your kind words Emma and for taking the time to share your experience. We’re delighted to hear that you love your new sideboard and that everything arrived safely and ready to enjoy. Your recommendation means a lot to us!
Warm regards,
The OH Team
Awful communication/Empty promises
I ordered online and expected my sofa to be delivered within 7 to 10 days, as advertised. I received no acknowledgement after time and had to chase up the order only to find out delivery was delayed for a month. I chased this up again only to find out it had been delayed again, then again! Communication was awful and then on delivery there was only one delivery person and I had to piece my sofa together like a jigsaw puzzle!
14 oktober 2025
Antwoord van Orchard Home
Hi Karen,
Thank you for sharing your feedback. We’re very sorry for the repeated delays and the frustration this caused — as this was a preorder item, we know you were expecting it within the advertised timeframe, and we completely understand how disappointing it was to wait longer than anticipated. The congestion at Rotterdam Port impacted our shipping schedule, and we should have communicated more clearly and proactively about the delays.
We’re also sorry that the delivery experience didn’t meet expectations. Your comments have been passed on so we can improve both communication and service in the future. We truly appreciate your patience and understanding throughout this preorder process and hope you’re enjoying your sofa now it has arrived.
Best wishes,
The OH Team
Apart from a delay with delivery
Apart from a delay with delivery. My item has arrived.
It is great quality. Very happy with the item and support from Orchard Home.com
16 oktober 2025
Review zonder uitnodiging
Antwoord van Orchard Home
Hi Denise,
Thank you so much for your kind update. We’re really glad to hear your item has arrived safely and that you’re happy with the quality and our support. We truly appreciate your patience during the delivery delay and your kind words mean a lot to us.
Best wishes,
The OH Team
Soooo happy with my beautiful…
Soooo happy with my beautiful sideboard, incredible packaging, delivery earlier than expected, great service.
13 oktober 2025
Antwoord van Orchard Home
Hi Sylvie,
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re so happy with your Fresno 2 Door Chest in Gold, and that the packaging, delivery, and service all exceeded your expectations. Your kind words mean a lot to us!
Best wishes,
The OH Team
Really disappointed with the service
Really disappointed with the service. Item was damaged in transit and nothing to replace or compensation offered
14 oktober 2025
Antwoord van Orchard Home
Hi Jackie,
We’re really sorry for the disappointment caused — we completely understand how frustrating it is to wait for your order only for it to arrive damaged. Unfortunately, as this item was out of stock, we weren’t able to send a replacement. Please accept our sincere apologies once again for the inconvenience — this certainly isn’t the experience we want for our customers.
Best wishes,
The OH Team
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