We had a good experience. I mailed them my date of a holiday and they manage to deliver before we went away. .the drive phoned day before and asked if he could come early at 8am . Units were as... Toon meer
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Despite being pleased with the product, it was late arriving and driver would not help me lift it up to my 1st floor apartment door, stating not company policy. I even offered to pay him (as unable to... Toon meer
I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... Toon meer
Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Contactgegevens
Verenigd Koninkrijk
- info@orchard-home.com
- www.orchard-home.com
3,8
Goed
182 reviews
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Heeft 78% van zijn negatieve reviews beantwoord
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Corner leather like sofa …
To make an honest review the corner sofa I bought it’s really nice for the price it could be wider to sit but it’s very easy to open to bed soo you can comfortably lay down watching tv . I did except leather like material which is usually cold and slippery yet this material it’s warm and soft . It was easy to assemble my husband did within 10 min the delivery came in 6 days yet only issue is there was no communication from the seller at all I asked several time about update for my order yet no email got answer and I got a phone call at 20.30pm from a nice driver that sofa will be coming in 2h which is 22.30pm and having 5 month old baby was a little tricky and I can imagine someone would definitely not able to organise help if they alone with 2h slot . Lucky my husband called cousin to help . Definitely this should be more taken care of cos I expected they letting me know 24h before not 2h before in late evening. Although driver was very good guy and calling me
Couple of Times letting me know there is traffic and he might be late etc . Overall other then the no information about delivery I’m very happy with the purchase and giving them 4stars
29 juli 2024
Antwoord van Orchard Home
Dear Angelika,
Thank you so much for your honest and detailed review. We're thrilled to hear that you're enjoying your new corner sofa and that it meets your comfort and quality expectations. We apologize for the communication issues you experienced with the delivery. We understand how important timely updates are, especially with a little one at home. Your feedback is invaluable, and we’ll work on improving our communication process to ensure a smoother experience in the future.
Thank you for choosing OH, and we hope you continue to enjoy your sofa!
Best regards,
The OH Team
Unreliable delivery
Ordered a table at the Ideal Home Exhibition in April and haven’t received it by the end of July. Originally told it would be with us in 2 weeks, then end of June and then it would be with me yesterday. Still no table. Very polite customer service personnel but you can’t believe what they tell you.
26 juli 2024
Review zonder uitnodiging
Lovely sofa
Lovely sofa! Very fast communication and delivery came quick with no problems at all.
Received confirmation when the item was going to be delivered and a call form the driver to ensure this would suit me.
Amazing, 5 stars ⭐⭐⭐⭐⭐
8 juli 2024
Antwoord van Orchard Home
Hi Catarina,
Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you're enjoying your lovely sofa and that our communication and delivery process met your expectations. We always strive to ensure a smooth and convenient experience for our customers.
Many thanks,
The OH team
Sideboard purchase
Ordered unit it arrived quickly. Unit is beautiful. Maybe bit more update on delivery status would be helpful but otherwise delighted.
26 juni 2024
Antwoord van Orchard Home
Thank you so much for your wonderful review! We're thrilled to hear that you love your new unit and that it arrived quickly.
We appreciate your feedback regarding delivery updates. We'll work on improving our communication to keep you better informed in the future.
Thank you for choosing us, and we're delighted that you're happy with your purchase!
Best regards,
The OH team
Love the cabinet 😊
Love the cabinet 😊
Good to deal with
Great delivery service, driver was very polite and respectful also very professionally delivered 👌
However this was definitely an item for a two man delivery especially for health and safety reasons.
The cabinet is extremely heavy and I don't know how or indeed why you would even consider sending out on a one man delivery.
Fortunately my husband was here to help otherwise it would have been almost impossible to deliver
I cannot thank the driver enough, you definitely have a very good employee there 🙂and you must send out another member of crew when delivering such a heavy item
Thank you
Helen Cameron
10 juni 2024
Antwoord van Orchard Home
Dear Helen,
Thank you very much for your kind words and detailed feedback. We're thrilled to hear that you love the cabinet and had a positive experience with our delivery service. Our team takes great pride in ensuring customer satisfaction, and it's wonderful to know that our driver left such a good impression.
We sincerely apologize for the oversight regarding the delivery process for such a heavy item. Your feedback is invaluable.
Thank you once again for your thoughtful comments and for bringing this to our attention.
Kind regards,
The OH Team
Antwoord van Orchard Home
Hi Lisa,
Thank you so much for your wonderful review! We're thrilled to hear that you found our website easy to navigate, appreciated our prices, and enjoyed the speedy delivery. Your satisfaction is our top priority, and it's feedback like yours that motivates us to continue providing the best service possible.
If you ever need anything else or have any questions, feel free to reach out. We're here to help!
Best regards,
Orchard Home Team
---
Antwoord van Orchard Home
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our product, service, and delivery. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Still not received goods and NO…
Still not received goods and NO response whatsoever.
DO NOT USE THIS COMPANY
30 april 2024
Review zonder uitnodiging
Antwoord van Orchard Home
Dear Jess,
We sincerely apologize for the inconvenience you experienced and for the lack of timely communication. We understand how frustrating this has been for you.
We have been in contact with you directly and have worked to rectify the issue. Your satisfaction is our priority, and we appreciate your patience as we resolved this matter.
If you have any further concerns or questions, please do not hesitate to reach out to us. Thank you for giving us the opportunity to address this situation.
Antwoord van Orchard Home
Hi Vinod,
Thank you for your kind words and for recognizing the professionalism of our team, especially Chris. We're delighted to hear that you had a positive experience with us and that Chris was able to assist you in a polite and humble manner.
Providing excellent customer service is at the heart of what we do, and we're thrilled that it made a difference for you. If you ever need anything else or have any further feedback, please feel free to reach out. We're here for you!
They still haven’t collected the items…
They still haven’t collected the items yet therefore delaying my refund. They misinformed me about the products. I payed in full on the 7th April.
It will be nearly a month and I’m still out of pocket.
The customer service is very slow and they have no handle on there delivery or collections.
I’m very disappointed.
15 april 2024
Antwoord van Orchard Home
Dear Theeba,
Thank you for your feedback. We sincerely apologize for the delay in collecting the items and processing your refund. We understand your frustration and acknowledge that our communication and service did not meet your expectations.
Unfortunately, our policy requires that products be collected and inspected before issuing a refund. However, in this instance, we expedited the process by refunding you on the same day the items were collected, without waiting for the inspection.
We recognize that the overall process took longer than anticipated. Your experience is important to us, and we are taking steps to improve our delivery and collection procedures to ensure a more efficient service in the future.
We appreciate your patience and understanding. If you have any further concerns or questions, please do not hesitate to contact us.
They ignore emails...Bad After Sales Service
I have been trying to contact this company for 3 weeks now about a broken glass on Vanity furniture I got from them. I have sent two emails and even sent a DM on Instagram and they have ignored me. As a customer, this is just appalling and sad. My last resort has been to leave a negative review. Their after sales service is very poor and I would not recommend this company to anyone.
18 april 2024
Review zonder uitnodiging
Antwoord van Orchard Home
Hi Kay Apologies we couldn't rectify this issue for you as we do not have any replacement glass for the item you purchased, and as this was bought in 2021 it is now out of warranty. We were swamped with a huge amount of inquiries directly after the ideal home show so we apologise again for the lateness in replying
Saw them at the ideal home show…
Saw them at the ideal home show and purchased a dining table.
Advised it would be delivered within a week as a kerb side delivery free of charge.
Was updated via email of delivery date and it arrived within lead time as promised and driver was very helpful.
Dining table was good quality and easy to assemble.
Would highly recommend buying from them!
28 maart 2024
Review zonder uitnodiging
Antwoord van Orchard Home
Hi Kate,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you found us at the Ideal Home Show and decided to purchase one of our dining tables. It's fantastic to know that our delivery process met your expectations, and that our team kept you informed every step of the way.
We're delighted that you found our driver helpful and that your dining table arrived within the promised timeframe. It's great to hear that you're happy with the quality of our product and that assembly was a breeze.
Your recommendation means the world to us! If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Riser Recliner Chair
Met at the Ideal Home Show and tried the product. Purchased and delivery within one week to Sussex. Very helpful staff.
9 april 2024
Antwoord van Orchard Home
Hi Ian,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive encounter with our team at the Ideal Home Show and that you found our product to your satisfaction. It's fantastic to know that you were pleased with our service and that we could deliver your purchase promptly to Sussex.
We truly appreciate your support and are delighted that you found our staff helpful. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Orchard home has failed to deliver the…
Orchard home has failed to deliver the items as arranged.
7 april 2024
Antwoord van Orchard Home
Hi Pam as per our emails I'm glad we have been able to rectify this and apologies for the confusion
Riser Reclining arm chair
We bought a riser recliner at the Ideal Home exhibition. The staff were very friendly and helpful without being pushy. They delivered on time and we are pleased with the comfy chair.
31 maart 2024
Antwoord van Orchard Home
Thank you for sharing your experience, Leonie! We're delighted to hear that you found our staff friendly and helpful during your visit to the Ideal Home exhibition. It's wonderful to know that your riser recliner was delivered on time and that you're pleased with its comfort. If you ever need anything else, feel free to reach out. Enjoy your comfy chair!
Delivery stops at front door
I was told at exhibition that my sofa would be brought upstairs to the room I wanted it in. Only to find out after I purchased item that this was not true, they only deliver to the front door.
7 april 2024
Antwoord van Orchard Home
We sincerely apologize for any confusion, and we understand your disappointment. Our aim is always to provide clear and accurate information about our delivery services. We'll make sure to review our communication to prevent any future misunderstandings. If there's anything else we can assist you with, please don't hesitate to reach out.
Antwoord van Orchard Home
Thanks, Nigel! We're glad to hear that you had a smooth experience with us and that your order arrived promptly. Your satisfaction is our priority, and we appreciate your feedback!
Very please with my chairs color goes…
Very please with my chairs color goes well with my lounge thank you 😊
9 april 2024
Antwoord van Orchard Home
We're thrilled to hear that you're pleased with your chairs, Janet! It's wonderful to know that they complement your lounge perfectly. Thank you for choosing us, and we're here whenever you need anything else! 😊
I can thoroughly recommend Orchard…
I can thoroughly recommend Orchard Homes. This was the first time I’ve used them and the bedside tables are just what I hoped they’d be. They are sturdy, elegant and well made. They arrived extremely well packed and earlier than expected. I am a very happy customer and will definitely be using this company again.
8 april 2024
Antwoord van Orchard Home
Thanks Janet for your glowing review of Orchard Homes! We're delighted that your experience with us was so positive and that your bedside tables exceeded your expectations. We appreciate your business and look forward to serving you again soon!
Item came and was even better than I…
Item came and was even better than I imagined! The delivery driver was really kind and helped to carry the order into the house. The beanbag is super fluffy and created a nice comfy corner for my room. I love it!
25 maart 2024
Antwoord van Orchard Home
We're truly delighted to hear that your beanbag exceeded your expectations and created a cozy corner in your room! Thank you for sharing your positive experience. We apologize for any confusion regarding the star rating. Despite the error, your kind words mean a lot to us. Our delivery driver's assistance and your satisfaction are incredibly important to us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
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