I am very sad to see that two of their products are Halal. For a company to be involved in such barbaric cruelty, is appalling! I emailed them, they ignored it. I messaged them through Instagram, they... Toon meer
Bedrijf heeft geantwoord
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All the products, I have received from Ossa have been of very good quality, they always arrive quickly and well packaged. I have stomach issues, but since using the broth, collagen, gelatine and using... Toon meer
Customers be aware the Frozen Vegetable Broth is actually quite spicy. Similar to a Tom yum or other hot Thai broths. If that's your thing, then go for it, I'd say its incorrectly labelled though, a... Toon meer
Bedrijf heeft geantwoord
I have been using Ossa collagen, gelatin and bone broth for a few years. In moving towards an ever healthier, more nutritious lifestyle and wanting to feed my family quality foods from a small busines... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In the pursuit of a vibrant and conscious lifestyle, we invite you to dive into the nourishing world of our Organic Beef Bone Broth—a true hero in the realm of nutrition.
Contactgegevens
Verenigd Koninkrijk
- www.ossaorganic.com
3,5
Gemiddeld
87 reviews
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Antwoord van ossaorganic.com
Hi Serra,
Thank you for your kind words! We are thrilled that you enjoyed both the taste and our customer service. Your satisfaction means the world to us!
We look forward to serving you again soon.
Best,
Ossa Organic
Antwoord van ossaorganic.com
Hi Teresa,
Thank you so much! It means a lot to us that you love our products and had a great experience with our team. We’re always here to help! 😊✨
Best,
Ossa Organic Team
Amazing products.
I love Ossa organic products, good customer service and fast delivery.
Their Collagen powder is a must have- its great as it doesnt taste of anything, i mix it with my coffee every morning, can even mix it towards your foods ie pancakes batter, shakes or soups.
Also in love with their Ghee, it tastes amazing my kids loved it so much. I use it to make egg fried rice for them and alternative to sauté when i make my stews.
their customer service is amazing, they got back to my queries efficiently.
12 maart 2025
Review zonder uitnodiging
Antwoord van ossaorganic.com
HI Maria,
Thank you so much! 🌟 We're thrilled to hear that you love our products and that our customer service team has been helpful! It’s wonderful to know that our Collagen Powder has become a staple in your daily routine and that you’ve found so many creative ways to use it. We’re also so happy that your kids love our Ghee. It’s fantastic for cooking indeed!
Your support means the world to us, and we truly appreciate you taking the time to share your experience. Looking forward to serving you again soon! :)
Best,
Ossa Organic Team
Worm found in bone broth!!
I bought Ossa organic chicken bone broth on dolphinfitness website. I opened one of their jars and poured some to the meal I was prepearing and the rest to separate pot. I immediately spotted something that at first looked like string of chicken. I had a closer look and I was in shock as it was a WORM! There was a dead worm in their product! I was about to give this bone broth to my child! Thanks god I spotted it! I had to throw away the food I was making which was expensive. I was so upset! I reached out to the company explaining the situation and attached the photos. Still have not heard from them, they should immediately investigate it but nothing happened. I have also contacted them through chat and was told that someone will contact me in 16min. Guess what? still till this day I have not heard from them. I have now contacted dolphin fitness. Its absolutely disgraceful! I will not leave it like this. Do not buy their products! You may get sick! And they do not care about customers health, no responding and no investigating it!
14 februari 2025
Review zonder uitnodiging
Poor customer care …
Ordered of them a couple time this last time the order arrived I thawed my first pouches out and there was a leak in two of them due to this my whole fridge was flooded with broth. Emailed and spoke with someone who said they would get back to me and since my emails have been ignored I’ll not use this company again. Very pricey to just have them spilt all over the fridge.
17 januari 2025
Review zonder uitnodiging
Antwoord van ossaorganic.com
Hi Jason,
We're really sorry to hear about the issue with your order and the delay in our response. We truly value your support and never want you to feel unheard or let down.
Please know that we are keen to rectify this internally to ensure it doesn’t happen again. In the meantime, I’d love to make this right for you. kindly check your email in your convenience. Thank you
Again, We sincerely apologise for the inconvenience this has caused you. We appreciate your feedback and would love the chance to regain your trust.
Best,
Ossa Organic
Only a mug pays £105 for tallow 😂
£105 for tallow? Do yourself a favour: go to your local farm shop and pick up some beef fat for about a fiver (I recently got 1.5kg for £2.70 - pasture fed and organic). Then look up how to render tallow in a slow cooker. It will take you a day or so (well it actually takes your cooker that long - your input is around 25 mins) and you’ll need some salt.
Congratulations, you just saved yourself about £100
21 januari 2025
Review zonder uitnodiging
Healthier and Tastier!
I’ve recently started using Ossa Organic Ghee to replace ordinary butter, and i couldn’t be happier! It’s much healthier alternative, and the difference in taste is incredible! My food is now both tastier and healthier. I can’t recommend it enough!
8 januari 2025
Review zonder uitnodiging
Antwoord van ossaorganic.com
HI Sam,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the taste and health benefits of our Ossa Organic Ghee. It’s great to know that it’s making such a positive impact on your meals! We really appreciate your recommendation and your support!
Best,
Ossa Organic
Empty jars
I ordered a few jars of bone broth and only received shattered empty jars. They did not care to use bubble wrap to avoid it.
Inappropriate and careless.
It’s been a week and still have not refunded me. Stopped replying to my emails as well.
Awful!
9 januari 2025
Review zonder uitnodiging
Antwoord van ossaorganic.com
Hi Peter,
Thank you so much for your kind words and continued support! We’re delighted to hear that you’re enjoying our products and service. Your feedback means the world to us! 💛
Best,
Ossa Organic Team
I opened a jar of beef broth,it tasted…
I opened a jar of beef broth,it tasted of flavoured water at best ,no taste whatsoever,nothing like the frozen packs,tried emailing the company 4-5 times over a 2 week period,nothing came back,I’m claiming my money back from my credit card,will not be buying again,zero customer services!!!
19 december 2024
Review zonder uitnodiging
Antwoord van ossaorganic.com
Hi Jason,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
Our Ambient Jar Broths are designed without Himalayan Salt to allow customers to season them to their personal preference, which may explain the difference in taste compared to our Frozen Broths. However, we understand your disappointment, and we take your feedback seriously.
Regarding your attempts to reach us, we sincerely apologise if there was a delay or oversight in responding to your emails and this is not the level of service we strive to provide. We would love the opportunity to make things right.
Please reach out to us once again and we will address your concerns immediately.
We truly value your support and hope we can regain your trust in the future.
Best,
Ossa Team
Non responsive …
I bought a gift item for my daughter which was supposed to be delivered after her baby arrived, but was delivered immediately instead. Despite two emails to their customer services I have yet to receive a response.
4 december 2024
Review zonder uitnodiging
Antwoord van ossaorganic.com
Hi Jennifer,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused regarding the timing of your gift delivery. We understand how important it was for this to arrive at the right time, and we’re truly sorry for the oversight.
Additionally, we apologise that your previous emails have gone unanswered. This is not the level of service we strive to provide, and I will investigate what went wrong. Please rest assured that we are addressing this matter as a priority.
We would love to assist you further. Please email us once again at hello@ossaorganic.com including your order number, and we’ll work to resolve this for you promptly.
Thank you for your patience and understanding.
Best,
Ossa Organic Team
horrendous customer service
Unfortunately, I ordered some stuff from ossa organic. However, I did not receive my goods on the day it was supposed to be delivered (in spite of leaving a safe space). This was a fault of the courier service, the products were thawed and had to be discarded. I contacted ossa organic expecting a speedy resolution, but they literally gaslighted me and ignored my emails for 2 weeks and then refused to help. Said I was liable for the delivery which is in clear contradiction to the consumers rights act and their own terms which they recited to me. Considering the customer service experience and contempt they had for me, I am quite dubious of any other claims made on their website. There are better alternatives such as boroughbroth, frejafoods and spring broth that I would recommend.
6 november 2024
Review zonder uitnodiging
Antwoord van ossaorganic.com
Hi VG,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused. While the issue appears to be with the courier, we take full responsibility for ensuring orders arrive in perfect condition and regret our communication fell short.
We aim to uphold our terms and costumer rights, and we’re sorry we didn’t resolve this promptly. Please contact us at hello@ossaorganic.com so we can revisit this issue and provide a swift solution. Your feedback is valuable, and we appreciate the opportunity to improve.
Best,
Ossa Organic Team
Love that is all natural ingredients…
Love that is all natural ingredients that’s so important to me my skin has never felt so soft
25 oktober 2024
Antwoord van ossaorganic.com
Hi Jane,
Thanks a lot for the awesome review! So happy to hear you're loving the all-natural ingredients and that your skin's feeling super soft. We really appreciate your support and are stoked to be part of your skincare routine!
Best,
Ossa Organic
Great service ordered on a Monday…
Great service ordered on a Monday parcel arrived on the Wednesday.
I had beef bone broth the flavour is lovely with added salt and pepper is a great drink also had chicken broth which I've not tried yet. Will definitely buy more.
24 september 2024
Antwoord van ossaorganic.com
Hi Veronica,
Thanks so much for your feedback! We're delighted you enjoyed our beef bone broth—it really is delicious with a bit of salt and pepper 100%. Hope you'll love the chicken broth just as much when you try it. Let me know if there's anything else I can help with or if you need recommendations for your next purchase! :)
Best,
Ossa Organic
Quick Delivery and great product
24 september 2024
Antwoord van ossaorganic.com
Hi EM,
Thank you for your kind review! We're so glad you were happy with the quick delivery and the product. Looking forward to serving you again soon!
Best,
Ossa Organic
Carnivore companion
Carnivore companion, perfect to use as a spoon snack and also with non fatty meat. The best!!
24 september 2024
Antwoord van ossaorganic.com
Hi Stephane,
Thanks so much for the great review! So glad to hear you're enjoying it as a snack and with your meals. We love that it's versatile too!
Appreciate the support!
Best,
Ossa Organic
Not worth one star
Absolutely no response whatsoever when asking them health and safety questions about their chicken bone broth even after chasing them up more than once. I would never trust a company like this or ever buy my bone broth from them. Not even worth the one star for the non customer service experience. I’m sure however they’ll suddenly rediscover it in response to this in order to save face as it’s always the case with these people. Don’t believe a word of it.
10 september 2024
Review zonder uitnodiging
Antwoord van ossaorganic.com
Hi Stephen,
We’re truly sorry to hear about your experience and apologise for the delay in responding to your health and safety questions. This is certainly not the level of service we aim to provide. Your concerns are incredibly important to us, and we want to make things right. If you're open to it, we'd love the opportunity to discuss this further and address any questions you have. Please feel free to reach out directly to us at hello@ossaorganic.com, and we'll prioritise your inquiry.
Thank you for your feedback—we're always looking to improve
Best,
Ossa Organic
Ordered Ghee and Tallow
Ordered Ghee and Tallow, both excellent and the flavours in my cooking have improved along with the consistency. Couldn’t be happier.
2 september 2024
Antwoord van ossaorganic.com
Hi Zara,
Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying the Ghee and Tallow and that they’ve enhanced the flavors and consistency of your cooking. Your satisfaction means a lot to us! Thank you!
Best,
Ossa Organic
Antwoord van ossaorganic.com
Hi Evelina,
Thank you for being a loyal fan of Ossa's products and for sharing your experience. We apologize for the inconvenience and delay in our response. We have addressed the issue internally to prevent it from happening again. The problem with your order has been rectified. Kindly, check your email for details or contact us at hello@ossaorganic.com for further assistance. We value your feedback and appreciate your continued support.
Best,
Ossa Team
Antwoord van ossaorganic.com
Hi Georgia,
Thank you for your fantastic feedback, giving us a 5-star review, and selecting us! We eagerly anticipate your next order!
Best,
Ossa Team
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