Otleyroadmotors Reviews 

Excellent service and car, bought my second car off these guys, all running well, highly recommend

Excellent customer service from start to finish! The team at Otley Road Motors were friendly, professional, and made the whole car-buying process easy and stress-free. They took the time to answer all my questions, with no pressure at any stage, and made sure I was happy with everything before I drove away. It’s refreshing to deal with a dealership that genuinely cares about its customers. I would definitely recommend Otley Road Motors to anyone looking for a reliable car and outstanding service. Thank you!

Great customer service and great vehicle, purchased it without any problems. I would highly recommend this dealership will solve any questions you have with amazing feedback.

Excellent dealership, car is spot on, service was great, highly recommend

Excellent customer service
Above and beyond to help with my car requirements

Had a bad time with these people. Car is a useless ornament, which I can’t drive. All I do is watch it drip fluids on my drive.
If you buy from these people and the car is bad, which it will be, expect to be ignored. Don’t expect “exceptional customer service”.
Avoid at all costs, go to a reputable dealer for the sake of your sanity.

Seemed like nice guys but turns out they were dishonest! The car I bought had 12 months M.O.T. - They gave me all the paperwork APART FROM the M.O.T. Turns out they were just waiting for someone who didn't know you could look up full details of the test. There was a list of advisories as long as your arm and there's no way I'd have bought it if I'd have known. They've come home to roost this year and my mechanic said he doesn't think it should have got through the year before. It's cost me a fortune to get it through this years M.O.T. and I still have plenty advisories for next year. Feel they were totally DISHONEST.
Plus, the car I part exchanged to them - I had to fight 3 speeding tickets, a parking ticket and a fine for the Dartford tunnel as they'd not changed it into their name / address!

Had a very hard time dealing with these people. Bought a car online and it arrived with several issues. Some serious. Namely large quantity of coolant loss (3 expansion bottles worth) strong smell of antifreeze too, tracking woefully out ( steering wheel at an angle when driving), 6th gear difficult to impossible to select, windscreen wipers ineffective etc etc.
They have avoided my communication which I’d some 30 phone calls and 8 voicemails mails plus emails, texts and WhatsApp messages but ring them off another phone and it was answered!
Starting a formal process which I’m sure their “enviable” customer relations will ignore and we know and am prepared to go to court. Currently have a 3k car sitting on my drive that’s useless.
Extremely unhappy and let down by these uncaring, unprofessional buffoons.

Great, car exactly as described, staff helpfull

Excellent experience, had a little niggle after purchase but the team were quick to resolve

Bought a car on the 8th january 2026 multiple problems the passenger rear window doesnt work, the door also doesnt lock, i have an oil leak, a chip in the windscreen which i have proof it was there the day i bought it, it was pitch black so couldnt see it until i checked a photo i took outside the dealership 2 minutes before i purchased the veichle also the radio freezes too and he refused a refund i have now sent a letter and text to them and i will be taking this further whether or not its through the courts or the motor obudsman. I had been up since (adam ) was very rude and since then has not responed to any texts, calls or letters. Im just waiting for 31days to hit and ill be proceeding with citizens advice etc. DO NOT BUY FROM HERE!!

What a fantastic team, thanks Josh and Adam. Bought a Polo for my daughter. The customer service before and during the sale was great, and after sales service was second to none. Would definitely buy from you again.

Excellent service, not pushy salesmen, good quality car, highly recommended

Fantastic experience with this business bought a Nissan QASHQAI really good motor and so professional service. Would highly recommend this company good set of folks working in business.

It was so quick and easy to purchase my car. Staff were lovely and helpful. They are always available to help. I called a couple of times. Before I went for the test drive and I took the car the same day

Excellent service anda great car, still running after a year, says it all

got everything alright what they have told us before buy the car and the after sales service was excellent.

LOOKS LIKE MY REVIEW WAS REMOVED...WHY? JUST BEING HONEST, I SHOULD HAVE KNOWN NOT TO TRUST THEM AS THE DEALERSHIP IS A MESS AND DOESN'T LOOK PROFESSIONAL, BACK STREET DEALER

I PURCHASED A CAR IN JULY 2025... WITHIN 12 WEEKS THE CAR BROKE DOWN, WOULDN'T GO INTO GEAR OR START.

I CONTACTED ADAM AT THE DEALERSHIP WHO SAID I NEED TO CLAIM ON MY 3RD PARTY WARRANTY TO REPAIR OR PAY THEM TO DO THE WORK.

I HAD MY CAR INSPECTED BY THE WARRANTY TEAMS MECHANIC AND BY AN INDEPENDENT MECHANIC, BOTH CAME TO THE SAME CONCLUSION THAT THE CAR HAS FAILED DUE TO POOR PREVIOUS REPAIR.

THE DEALERSHIP HAS SINCE STOPPED ALL CONTACT WITH ME AND WONT ANSWER THE PHONE.

THIS IS CURRENTLY WITH THE FINANCIAL OMBUDSMAN AND I WILL TAKE THIS TO THE TOP TO RETURN THE CAR.

I WAS STILL WITHIN THE TIME FRAME FOR MY CONSUMER RIGHTS BUT THEY REFUSE TO TALK TO ME

DO NOT BUY FROM THESE COWBOYS, ALL THE POSITIVE REVIEWS ARE FAKE!!

Good service, car in great condition

still driving the car after a year, that says it all, great service too