Ouferbodyjewelry Reviews 

375
•
TrustScore 3.5 uit 5

3,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I would give you guys 10 Stars if you had them for me to click on. I absolutely love everything I've purchased and use some frequently. Anything I have bought has been very good quality. Do you kno... Toon meer

Beoordeeld met 5 van de 5 sterren

Love the variety of jewellery and some great deals.Suits my dark goth soul! Reliable,trackable delivery to Australia,arriving in 10-14 days. Well packaged so arrived intact! Good quality too,no green... Toon meer

Beoordeeld met 5 van de 5 sterren

I'm a repeat customer, dozens of pieces and every single one has impressed. The one time a mistake was made, it was promptly corrected and I was gifted the piece I had been sent in error. I love Oufer... Toon meer

Beoordeeld met 2 van de 5 sterren

Its a great looking septum ring, its exactly the look I was looking for, unfortunately I can’t wear it because it doesn't stay locked. In fact a couple of days into wearing it it unlocked and fell out... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

Professional body piercing jewelry online store, shop cartilage earring, nipple ring, belly button rings here.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

375 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 45% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,4

Alle reviews

(375)

44 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Very Disappointing, Dishonest Business Practices

While the items look exactly as they do in the pictures and are very cute I've been highly disappointed by this company's business practices.

They claim to be a locally sourced business out of California that uses USPS, DHL, or other North American shipping companies and yet my packages have come from China through a Chinese shipping company. My first order was split in two for some reason with one package coming from China, which I thought could have been a computing error. However when my most recent (2nd order) was also shipped from China with the same Chinese carrier I became concerned.

When I tried to reach out to find out what was going on and try to get a refund I've been completely ignored when they had been very responsive the day before. I've tried getting in contact with them through email, the chat option on their website, their Facebook page, as well as Facebook instant messenger, where they had responded to me only the day before because I hadn't recieved any shipping updates.

It's not the business I thought I was supporting nor the products I thought I was buying as the materials could be of questionable quality and I obviously want to be careful what I put in my body. I also would not have paid as much for mass-market items from China as pieces I thought were being hand crafted.

It's been highly disappointing as they have a lot of really cute items, but I can't support a business that isn't honest in their practices or responsive with their customer service.

***Edit***
I have indeed recieved a refund and am satisfied with the resolution. It shouldn't take me publicly shaming a company to get a response.

It still doesn't really make sense why my items would come from China when there are other warehouses much closer.

However my point about dishonest business practices still stands as their website statements about location abd shipping services are still deceptive.

10 maart 2022
Review zonder uitnodiging
Logo Ouferbodyjewelry

Antwoord van Ouferbodyjewelry

Hi,
Our company is in California, we have the warehouse not only in Houson TX, we also have warehouse in China, UK, EU, and the Canada in planing. According to the customer's shipping address and our warehouse stock, we may send from the rational warehouse.
We have refunded your order, please check your Paypal account.
For our product quality, don't worry about, we make all the items in the same quality standard, and the reviews on Trustpilot and our website can prove this.
We are sorry for any inconvenience to you.

Beoordeeld met 5 van de 5 sterren

Genuinely my favourite brand

My delivery was ever so slightly slower than my previous purchase but it hadn't affected me at all as it was only a few days and I don't blame the company for that.

I'm so happy with my purchase! It is a bit difficult to get on and off the FIRST time but is completely fine afterwards, just like anything new. Nice, comfortable, attractive! I do genuinely like my jewellery from here, it's nice to find such beautiful jewellery that doesn't cost so much and isn't bad quality. It is absolutely wonderful.

I have mentioned this on their TikTok (from @positivelyerror) before too and the responses are lovely! Customer service is great. I really do like Oufer Jewellery. It is something I absolutely appreciate and the compliments I get from all of my piercings are wonderful. Thank you!

1 maart 2022
Logo Ouferbodyjewelry

Antwoord van Ouferbodyjewelry

Wow, I appreciate your so kindly review, thank you for your kindly understand, and wait for the package patiently. Oufer hopes to help each one enjoy the fun of piercing and define their own looks freely. We try our best to offer better products, exquisite designs, and an affordable price, and we are happy to know that you like the products and can get compliments from your friends. Sincerely wish you a happy day!

Beoordeeld met 5 van de 5 sterren

Everything was great

Everything was great. They send you an email in which you can track your product and you don't have to wait so long.

1 maart 2022
Logo Ouferbodyjewelry

Antwoord van Ouferbodyjewelry

Thank you for your kind review, we try our best to make our customers happy shopping in our store, to offer better delivery service, we build multiple warehouses to make the products to your hands as quickly as we can.

Beoordeeld met 5 van de 5 sterren

I am so impressed by this company

I am so impressed by this company! I accidentally ordered the wrong size hoop and before it was shipped out they promptly made the change. Not only that, they sent me a new hoop at no charge when I realized it was still too small for me. I am very grateful for their amazing & generous customer service. I love my hoop!!!

6 februari 2022
Logo Ouferbodyjewelry

Antwoord van Ouferbodyjewelry

You love our products, we love you! You are happy, we happy! To offer the best customer service, best-qualitied products, and best designs is what we have been doing. Welcome your happy visits again!

Beoordeeld met 5 van de 5 sterren

The products are reliable

The products are reliable, I reached out to change the size of the jewelry right after I ordered it and it was taken care of promptly. Very happy with the purchase.

2 februari 2022
Beoordeeld met 5 van de 5 sterren

Thank you - great jewelry and customer care!

Thank you! The jewellery is beautiful and the customer service truly cares. I had a sizing mistake with my order (it was my fault for ordering the wrong size) and they were very helpful and accommodating. The jewelry feels great and is high quality. Would and already have purchase again!

2 februari 2022
Beoordeeld met 1 van de 5 sterren

Worst Shop ever

Worst Shop ever , my package didnt arrrive and they did nothing to fix it . I complained several times but they did nothing .

11 januari 2022
Logo Ouferbodyjewelry

Antwoord van Ouferbodyjewelry

I am so sorry for the mistake with the delivery, we have refunded you, please check your bank account.

Beoordeeld met 5 van de 5 sterren

Great Customer Service!!

My sister bought me a jewelry piece here that came in the cutest packaging. I reached out to customer service and asked if there was a way to get more of the packaging and with a purchase they agreed to give me an extra!!! Awesome awesome awesome customer service!!

10 januari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible customer service!!

EDITED: thanks oufer for your response. I just didn’t appreciate the online chat persons attitude is what pissed me off but thank you for the response!

I placed a big order a couple of months ago and I had a couple of pieces break. I spoke with a sales representative and was told policy was 90 days the first time. Then I was told 60 days the second time. After I got to looking on their website I saw it. No big deal if they could no longer replace the broken pieces, just the way I was talked to was beyond ridiculous. It is not my fault that the jewelry is cheaply made. I sent pictures of what was broken the first time and had no issue. Then I had another piece break and sent pictures thinking it was still under warranty. The way I was talked to was beyond ridiculous. I work with the public as well so I get it. As a matter of fact I am the manager at a restaurant! If I talked to my customers the way I was talked to, my store would be shut down. I would never!! I was accused of getting replacements and SELLING them! I would never do that. I still have my broken pieces and offered to box them up and ship them right back just to show I am an honest person. I was also told that they couldn’t keep sending me free jewelry forever. I am not asking for my whole order to be replaced for a lifetime, obviously. They made me out to be a complete idiot. I am not the type of person to be constantly asking for free hand outs like this bunch put me out to be. If I would have gotten better customer service, I would continue buying whether they had warranty on their jewelry or not. They have officially lost my business. If they leave a smart assed comment underneath this, that just goes to show what kind of people they are.

8 januari 2022
Review zonder uitnodiging
Logo Ouferbodyjewelry

Antwoord van Ouferbodyjewelry

Hi Debra Stacy, firstly thank you for your twice purchasing on our store. Yes, we offer a 60-day warranty, because your second order was past nearly 90 days, if strictly apply to the warrenty policy, we should not refund or resend you, but considering you are a returning customer and we hope everyone can have a happy shopping experience on our store, so we resend you the broked items for free.
We reply here not to just show what kind of people we are, we just consider Trustpilot is our another platform that we can get closer to our customers and service our customers, and all the issues from the customers we all will handle with, we do not escape, we do not deceive, we try our best to handle each customer issue kindly.

Beoordeeld met 1 van de 5 sterren

Cheaply made.

Bought a horseshoe daith earring. The ball broke less than a month of wearing it. The balls never stop spinning to lock into place. Seems cheaply make

7 januari 2022
Logo Ouferbodyjewelry

Antwoord van Ouferbodyjewelry

Hi just send your order ID and this issue to support@ouferbodyjewelry.com, we will resend you a new one for free.

Beoordeeld met 5 van de 5 sterren

Would buy again!

The product and service exceeded my expectations. Fast shipping. My nose ring was delicate (yet sturdy), sassy and sophisticated. I love it!!

1 januari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Cheap products

The products were cheap paint started peeling of immediately. In addition most single bead piercing don't come on and off easily which leads to more pain peel. Overall would not recommend.

15 december 2021
Logo Ouferbodyjewelry

Antwoord van Ouferbodyjewelry

Hi just send your order ID and this issue to support@ouferbodyjewelry.com, we will resend you a new one for free.

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