Very disappointing service. Two boxes labeled with Packsend supplied requirements (box 1 of 2 / box 2 of 2) for two small children for Christmas and only one box has been delivered. Customer service w... Toon meer
Bedrijf heeft geantwoord
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The whole process went smoothly and on time (apart from US customs)
Bedrijf heeft geantwoord
Daniel at Bondi Junction was very friendly and helpful. Will definitely recommend pack and sent to family and friends.
Bedrijf heeft geantwoord
good service, the pack and send online tracking could be better rather than have to go to the selected courier off the label.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Koeriersbedrijf
- Koerier- en bezorgdienst
- Bezorgdienst
- Logistieke dienstverlening
- Post- en pakketbezorging
- Rederij
Geschreven door het bedrijf
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contactgegevens
3/310 Oxford Street, 2022, Bondi Junction, NSW, Australië
- (02) 9386 1644
3,9
Goed
6 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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Shipment to the US
The whole process went smoothly and on time (apart from US customs)
8 september 2025
Review zonder uitnodiging
Antwoord van PACK & SEND Australia - Bondi Junction
Thank you for your review! We’re pleased to hear the process went smoothly and on time, aside from the unavoidable delays with US customs. We appreciate your understanding and look forward to assisting you again.
Very disappointing service
Very disappointing service. Two boxes labeled with Packsend supplied requirements (box 1 of 2 / box 2 of 2) for two small children for Christmas and only one box has been delivered. Customer service was great in assisting on the phone but no follow or correspondence since and still no second box!
23 december 2024
Review zonder uitnodiging
Antwoord van PACK & SEND Australia - Bondi Junction
We’re really sorry to hear about the issue with your shipment, and we completely understand your frustration, especially given the importance of the items for the children at Christmas. It's concerning that one of your boxes hasn’t been delivered, and we sincerely apologize for the delay and lack of follow-up communication.
While we’re glad to hear that our customer service team was helpful, we agree that you should have received more updates. We’ll be looking into this immediately to find out what happened with the missing box and ensure it gets to you as quickly as possible.
Please reach out to us at customerservice@packsend.com.au if you haven’t already, and we’ll prioritize resolving this issue for you.
Again, we apologize for the inconvenience, and thank you for your patience.
Great!
Daniel at Bondi Junction was very friendly and helpful. Will definitely recommend pack and sent to family and friends.
14 augustus 2024
Review zonder uitnodiging
Antwoord van PACK & SEND Australia - Bondi Junction
Thanks so much for taking the time to review your experience with us at Pack & Send Bondi Junction
good service
good service, the pack and send online tracking could be better rather than have to go to the selected courier off the label.
9 januari 2020
Review zonder uitnodiging
Antwoord van PACK & SEND Australia - Bondi Junction
Hi James. Thank you for the good feedback. We appreciate your review and hope to serve you again!
Antwoord van PACK & SEND Australia - Bondi Junction
Thank you Gary for the feedback.
Good pricing
Good pricing, fast delivery. The caller service was quite rude but otherwise the company delivers the service.
5 augustus 2019
Review zonder uitnodiging
Antwoord van PACK & SEND Australia - Bondi Junction
Thank you for your feedback Vaida. We are always looking to improve our customer service and this is very helpful.
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